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4.9 Stars - Based on  104 User Reviews

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4.9 Stars - Based on 61 User Reviews

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4.9 yelp stars
4.9 Stars - Based on 29 User Reviews

  • Steve M. AvatarSteve M.

    5 star rating I've been using Prime Pool Service for several years, and now on my 2nd house. This is a professional and responsive run operation. The weekly pool cleaners are professional and knowledgeable and when I have repairs they make the best recommendations for the long term health of the pool and... Read More - 5/07/2015 

  • D A. AvatarD A.

    5 star rating The true test of a company is how they handle and resolve issues. Being candid we are not the easiest customers to deal with as our expectations are pretty high. When leaving Their service tech ran into our stone gate column and destroyed it and put our security gate... Read More - 11/01/2018 

  • Rebecca M. AvatarRebecca M.

    1 star rating Recently fired this company and glad I did after my conversation with Mike. Owner has zero integrity, lies to cover up messes, and then blames the customer. Unprofessional.
    1st issue: Cleaners wouldn't close the gate to our security fence when they finished. Isn't that basic stuff for cleaners: dip the stick,...
    Read More - 2/10/2021 

  • Terry M. AvatarTerry M.

    5 star rating Love that they show up on time and do a great job of caring for our pool. - 5/04/2021 

  • Herring J. AvatarHerring J.

    5 star rating Prime Pool Service was a pleasant surprise when our pool builder contracted them to do our "new owner pool briefing". Not only are they highly knowledgable about pools, they are extremely service oriented, take ownership of problems with our pool (even when they aren't theirs!) and act as... Read More - 11/14/2010 

  • Stephen Y. AvatarStephen Y.

    5 star rating I've said it before, and I'll say it again... Prime Pool Service is the BEST in Austin! My booster pump broke just after the warranty period, and the owner (Mike Bernoski) graciously offered to replace it without charge! (Two days after I reported the problem!) Try getting... Read More - 12/01/2016 

  • Donald O. AvatarDonald O.

    5 star rating Cody Pools built a pool for us over 2 years ago. We were very pleased with what they did. Project was seamless. AND, we've been likewise very pleased with the pool service team we hired from Prime Pool Service. Prime has maintained our pool/spa from day... Read More - 9/11/2017 

  • Ricardo A. AvatarRicardo A.

    5 star rating I can't say enough good things about this company. From the initial call to the final communication after all my issues were resolved, I simply had an amazing experience.

    They listened, cared about my issues, did not take advantage of things I asked about and gave recommendations on how I...
    Read More - 8/13/2021 

  • Roman U. AvatarRoman U.

    5 star rating So here's how this went down.

    A DirecTV tech accidentally dropped his ladder on some of the PVC pipe leading out from my filter. It took out the t-pipe with the sensor in it. I went to another pool company who said it would take a week to do an estimate....
    Read More - 4/14/2014 

  • Linda E. AvatarLinda E.

    5 star rating Daniel from Prime Pool is awesome. I had a problem with my pump leaking and he was able to quickly find the problem and correct it. I highly recommend Prime Pool! - 6/08/2012 

  • Linda E. AvatarLinda E.

    5 star rating Daniel from Prime Pool is awesome. I had a problem with my pump leaking and he was able to quickly find the problem and correct it. I highly recommend Prime Pool! - 6/08/2012 

  • Stephen Y. AvatarStephen Y.

    5 star rating I've said it before, and I'll say it again... Prime Pool Service is the BEST in Austin! My booster pump broke just after the warranty period, and the owner (Mike Bernoski) graciously offered to replace it without charge! (Two days after I reported the problem!) Try getting... Read More - 12/01/2016 

  • Kristen H. AvatarKristen H.

    5 star rating Prime pool = Pool Ninjas! They are so good about... fixing the small stuff just to help out, being proactive in "you may have an issue down the road", sticking to their agreements (yes, they put things in writing!) and swooping in fixing problems and you don't even see them.... Read More - 3/10/2017 

  • D K. AvatarD K.

    5 star rating I was in the midst of a finding-good-pool-person crisis, when I happened to stumble on Donny with Prime Pool service, parked down the street from my house after servicing a neighbor's pool. I chatted with him about my issues and he was glad to offer his best guesses on... Read More - 12/04/2014 

  • Melissa S. AvatarMelissa S.

    5 star rating We used Prime a year ago to empty our pool and clean it. They did an awesome job and I was able to maintain it pretty well until all of our recent rains. I've struggling to keep the chlorine level high enough so it's time to leave it up to... Read More - 6/07/2021 

  • Steve M. AvatarSteve M.

    5 star rating I've been using Prime Pool Service for several years, and now on my 2nd house. This is a professional and responsive run operation. The weekly pool cleaners are professional and knowledgeable and when I have repairs they make the best recommendations for the long term health of the pool and... Read More - 5/07/2015 

  • Cathy P. AvatarCathy P.

    5 star rating The team members at Prime Poll Service have consistently gone above and beyond in their effort to keep our pool clean and sparkling week in and week out. Our pool makes up approximately two thirds of our very spacious backyard. It is surrounded by numerous live oak trees, which drop... Read More - 3/09/2016 

  • Vicki M. AvatarVicki M.

    5 star rating Winter Freeze 2021, Day 1 and.. my pool pump burned up. In the Spring I had a backflow stop installed and did not know how to winterize. Recalled seeing a Prime pool service truck and googled the Co. These guys had a truck out that afternoon! They winterized the pool... Read More - 2/12/2021 

  • Rebecca M. AvatarRebecca M.

    1 star rating Recently fired this company and glad I did after my conversation with Mike. Owner has zero integrity, lies to cover up messes, and then blames the customer. Unprofessional.
    1st issue: Cleaners wouldn't close the gate to our security fence when they finished. Isn't that basic stuff for cleaners: dip the stick,...
    Read More - 2/10/2021 

  • Timothy M. AvatarTimothy M.

    5 star rating Jonathon at Prime Pool service has taken care of our pool for over a year now. What i really like the most about Prime Pool service is that they use customer reviews and feedback as their top metric and it really shows. I sent an email on a Sunday night... Read More - 10/26/2016 

  • Laura W. AvatarLaura W.

    5 star rating We couldn't be happier with Prime. Their team is knowledgeable, professional, proactive and detail oriented with very good customer service. - 3/01/2021 

  • Chris G. AvatarChris G.

    5 star rating Efficient, friendly, quality work and extremely responsive. Price is right too! Can't ask for much else. - 6/30/2015 

  • Cathy P. AvatarCathy P.

    5 star rating The team members at Prime Poll Service have consistently gone above and beyond in their effort to keep our pool clean and sparkling week in and week out. Our pool makes up approximately two thirds of our very spacious backyard. It is surrounded by numerous live oak trees, which drop... Read More - 3/09/2016 

  • Timothy M. AvatarTimothy M.

    5 star rating Jonathon at Prime Pool service has taken care of our pool for over a year now. What i really like the most about Prime Pool service is that they use customer reviews and feedback as their top metric and it really shows. I sent an email on a Sunday night... Read More - 10/26/2016 

  • Leslie W. AvatarLeslie W.

    5 star rating If you need your pool cleaned or worked on, call these guys! They are prompt, thorough, and reasonable! I have used them now for about a year and could not be happier!!! - 4/11/2019 

  • Eric B. AvatarEric B.

    5 star rating First time pool owner who needed someone to take a look at everything and set up regular maintenance. I reached out to several companies but Prime Pool Service had the fastest communication and service availability which made me feel like they actually wanted my business. Was quoted $135 for an... Read More - 6/04/2018 

  • Cathy P. AvatarCathy P.

    5 star rating The team members at Prime Poll Service have consistently gone above and beyond in their effort to keep our pool clean and sparkling week in and week out. Our pool makes up approximately two thirds of our very spacious backyard. It is surrounded by numerous live oak trees, which drop... Read More - 3/09/2016 

  • Laura W. AvatarLaura W.

    5 star rating We couldn't be happier with Prime. Their team is knowledgeable, professional, proactive and detail oriented with very good customer service. - 3/01/2021 

  • Laura W. AvatarLaura W.

    5 star rating We couldn't be happier with Prime. Their team is knowledgeable, professional, proactive and detail oriented with very good customer service. - 3/01/2021 

  • D A. AvatarD A.

    5 star rating The true test of a company is how they handle and resolve issues. Being candid we are not the easiest customers to deal with as our expectations are pretty high. When leaving Their service tech ran into our stone gate column and destroyed it and put our security gate... Read More - 11/01/2018 

  • Chris G. AvatarChris G.

    5 star rating Efficient, friendly, quality work and extremely responsive. Price is right too! Can't ask for much else. - 6/30/2015 

  • Donald O. AvatarDonald O.

    5 star rating Cody Pools built a pool for us over 2 years ago. We were very pleased with what they did. Project was seamless. AND, we've been likewise very pleased with the pool service team we hired from Prime Pool Service. Prime has maintained our pool/spa from day... Read More - 9/11/2017 

  • Laura W. AvatarLaura W.

    5 star rating We couldn't be happier with Prime. Their team is knowledgeable, professional, proactive and detail oriented with very good customer service. - 3/01/2021 

  • Paige R. AvatarPaige R.

    5 star rating We have had a wonderful experience with Prime Pool Service, especially with our service pro Bud - he's awesome! From the first visit to evaluate our pool, everyone has been very professional, prompt and courteous. Bud treats our pool like it was his own, and I know that every suggestion... Read More - 11/22/2010 

  • Linda E. AvatarLinda E.

    5 star rating Daniel from Prime Pool is awesome. I had a problem with my pump leaking and he was able to quickly find the problem and correct it. I highly recommend Prime Pool! - 6/08/2012 

  • Michelle W. AvatarMichelle W.

    5 star rating Prime Pool Service is 1st Class! I have been with them nearly a year now and i can truly say i do not know how i would have coped with being a newbie with a pool without them!.
    The service is outstanding & i recommend them hands down
    Jonathon, Greg &...
    Read More - 3/27/2018 

  • Donald O. AvatarDonald O.

    5 star rating Cody Pools built a pool for us over 2 years ago. We were very pleased with what they did. Project was seamless. AND, we've been likewise very pleased with the pool service team we hired from Prime Pool Service. Prime has maintained our pool/spa from day... Read More - 9/11/2017 

  • Cathy P. AvatarCathy P.

    5 star rating The team members at Prime Poll Service have consistently gone above and beyond in their effort to keep our pool clean and sparkling week in and week out. Our pool makes up approximately two thirds of our very spacious backyard. It is surrounded by numerous live oak trees, which drop... Read More - 3/09/2016 

  • Laura W. AvatarLaura W.

    5 star rating We couldn't be happier with Prime. Their team is knowledgeable, professional, proactive and detail oriented with very good customer service. - 3/01/2021 

  • Rebecca M. AvatarRebecca M.

    1 star rating Recently fired this company and glad I did after my conversation with Mike. Owner has zero integrity, lies to cover up messes, and then blames the customer. Unprofessional.
    1st issue: Cleaners wouldn't close the gate to our security fence when they finished. Isn't that basic stuff for cleaners: dip the stick,...
    Read More - 2/10/2021 

  • Michelle W. AvatarMichelle W.

    5 star rating Prime Pool Service is 1st Class! I have been with them nearly a year now and i can truly say i do not know how i would have coped with being a newbie with a pool without them!.
    The service is outstanding & i recommend them hands down
    Jonathon, Greg &...
    Read More - 3/27/2018 

  • Lori J. AvatarLori J.

    5 star rating These guys are amazing! I have struggled for the past 2 years to keep my pool clean and would spend $100 + every couple of weeks just trying to keep chemicals balanced, so i contacted Prime pool, Jonathan called to schedule a appt he showed up on time and looked... Read More - 5/06/2016 

  • Kiko B. AvatarKiko B.

    4 star rating Previous service was rolled into Prime Pool, so this is my first year. We are very happy, it feels like the same guys. 1 thing that can be helpful is it to get a consistent time window when they arrive, sometimes I let my dog out, and I was not... Read More - 7/01/2020 

  • Marisa E. AvatarMarisa E.

    5 star rating The folks at Prime Pool take customer service to another level! We have been customers for a couple years and they have always delivered outstanding, prompt service. Jonathon, Greg and Lotus have been so helpful in helping us navigate the pool arena. I have always felt that they have been... Read More - 4/25/2018 

  • Vicki M. AvatarVicki M.

    5 star rating Winter Freeze 2021, Day 1 and.. my pool pump burned up. In the Spring I had a backflow stop installed and did not know how to winterize. Recalled seeing a Prime pool service truck and googled the Co. These guys had a truck out that afternoon! They winterized the pool... Read More - 2/12/2021 

  • Laura W. AvatarLaura W.

    5 star rating We couldn't be happier with Prime. Their team is knowledgeable, professional, proactive and detail oriented with very good customer service. - 3/01/2021 

  • Melissa S. AvatarMelissa S.

    5 star rating We used Prime a year ago to empty our pool and clean it. They did an awesome job and I was able to maintain it pretty well until all of our recent rains. I've struggling to keep the chlorine level high enough so it's time to leave it up to... Read More - 6/07/2021 

  • Dave M. AvatarDave M.

    4 star rating I've been using Prime Pool Service for several months and the service has been fairly good. I complained about the tech doing my pool so much (and regularly) they finally replaced him with Matt, our current tech. Matt actually took time with my pool yesterday and did what he was... Read More - 9/01/2021 

  • Rachel Z. AvatarRachel Z.

    5 star rating Great to have this professional pool service on our home team. We knew our previous service was not right. Glad we had an inspection and plan to care for a healthy pool. They can maintain, repair and provide start up services. They are very nice and talk to... Read More - 9/01/2020 

  • Kiko B. AvatarKiko B.

    4 star rating Previous service was rolled into Prime Pool, so this is my first year. We are very happy, it feels like the same guys. 1 thing that can be helpful is it to get a consistent time window when they arrive, sometimes I let my dog out, and I was not... Read More - 7/01/2020 

  • Timothy M. AvatarTimothy M.

    5 star rating Jonathon at Prime Pool service has taken care of our pool for over a year now. What i really like the most about Prime Pool service is that they use customer reviews and feedback as their top metric and it really shows. I sent an email on a Sunday night... Read More - 10/26/2016 

  • Laura W. AvatarLaura W.

    5 star rating We couldn't be happier with Prime. Their team is knowledgeable, professional, proactive and detail oriented with very good customer service. - 3/01/2021 

  • Paige R. AvatarPaige R.

    5 star rating We have had a wonderful experience with Prime Pool Service, especially with our service pro Bud - he's awesome! From the first visit to evaluate our pool, everyone has been very professional, prompt and courteous. Bud treats our pool like it was his own, and I know that every suggestion... Read More - 11/22/2010 

  • Rebecca M. AvatarRebecca M.

    1 star rating Recently fired this company and glad I did after my conversation with Mike. Owner has zero integrity, lies to cover up messes, and then blames the customer. Unprofessional.
    1st issue: Cleaners wouldn't close the gate to our security fence when they finished. Isn't that basic stuff for cleaners: dip the stick,...
    Read More - 2/10/2021 

  • Steve M. AvatarSteve M.

    5 star rating I've been using Prime Pool Service for several years, and now on my 2nd house. This is a professional and responsive run operation. The weekly pool cleaners are professional and knowledgeable and when I have repairs they make the best recommendations for the long term health of the pool and... Read More - 5/07/2015 

  • Vicki M. AvatarVicki M.

    5 star rating Winter Freeze 2021, Day 1 and.. my pool pump burned up. In the Spring I had a backflow stop installed and did not know how to winterize. Recalled seeing a Prime pool service truck and googled the Co. These guys had a truck out that afternoon! They winterized the pool... Read More - 2/12/2021 

  • Kiko B. AvatarKiko B.

    4 star rating Previous service was rolled into Prime Pool, so this is my first year. We are very happy, it feels like the same guys. 1 thing that can be helpful is it to get a consistent time window when they arrive, sometimes I let my dog out, and I was not... Read More - 7/01/2020 

  • Natalie Y. AvatarNatalie Y.

    5 star rating Great experience. Always on time and courteous. THat is hard to find in a pool service, and they kill it. Thanks for always coming through and being reliable. - 7/12/2017 

  • Lori J. AvatarLori J.

    5 star rating These guys are amazing! I have struggled for the past 2 years to keep my pool clean and would spend $100 + every couple of weeks just trying to keep chemicals balanced, so i contacted Prime pool, Jonathan called to schedule a appt he showed up on time and looked... Read More - 5/06/2016 

  • Natalie Y. AvatarNatalie Y.

    5 star rating Great experience. Always on time and courteous. THat is hard to find in a pool service, and they kill it. Thanks for always coming through and being reliable. - 7/12/2017 

  • Gary D. AvatarGary D.

    5 star rating We have the pleasure of having Prime Pool Service service our pool, spa & pool equipment and they have been outstanding. They take the time to discuss any issues at hand and walk us through their process; so, we know why they are doing any maintenance and/or repairs needed... Read More - 6/20/2020 

  • Eric B. AvatarEric B.

    5 star rating First time pool owner who needed someone to take a look at everything and set up regular maintenance. I reached out to several companies but Prime Pool Service had the fastest communication and service availability which made me feel like they actually wanted my business. Was quoted $135 for an... Read More - 6/04/2018 

  • Kevin K. AvatarKevin K.

    We have been using Prime Pool's services for 4 months now and have been very happy with them. In my opinion, they are fairly priced for the service you receive. They have wonderful communication skills and are punctual with returning calls and emails. They also alert us if they notice... Read More - 11/29/2018 

  • Terry L. AvatarTerry L.

    5 star rating We switched over to Prime Pool Service when our representative retired. I have only GREAT things to say about Prime!! They have always been on time, and done a great job in helping us maintain our pool. We look forward to a long relationship with Prime Pool Service! - 11/02/2020 

  • Tony H. AvatarTony H.

    5 star rating My wife and I hired Prime Pool Service to remodel our old pool, including new surface, tile, coping, stone decking, and some new equipment. We got several bids and Mike at Prime Pool Service was clearly the most knowledgeable and professional person we dealt with. He took the time to... Read More - 1/17/2012 

  • Kathy J. AvatarKathy J.

    4 star rating So after I posted this review I got an email from the owner of Prime Pool. He sent an email I was supposed to have received explaining why the pool service was going up.

    The explanation made sense, the hurricanes in Lake Charles last fall damaged the chlorine plant and...
    Read More - 6/28/2021 

  • D K. AvatarD K.

    5 star rating I was in the midst of a finding-good-pool-person crisis, when I happened to stumble on Donny with Prime Pool service, parked down the street from my house after servicing a neighbor's pool. I chatted with him about my issues and he was glad to offer his best guesses on... Read More - 12/04/2014 

  • Donald O. AvatarDonald O.

    5 star rating Cody Pools built a pool for us over 2 years ago. We were very pleased with what they did. Project was seamless. AND, we've been likewise very pleased with the pool service team we hired from Prime Pool Service. Prime has maintained our pool/spa from day... Read More - 9/11/2017 

  • Kathy J. AvatarKathy J.

    3 star rating Last year Prime Pool Service bought out the pool company we had used for over 25 years. In those 25+ years our service probably went up $25 over that time period. Prime Pool has been mostly pretty good this past year but I have one huge complaint.

    With absolutely no...
    Read More - 6/06/2021 

  • Kiko B. AvatarKiko B.

    4 star rating Previous service was rolled into Prime Pool, so this is my first year. We are very happy, it feels like the same guys. 1 thing that can be helpful is it to get a consistent time window when they arrive, sometimes I let my dog out, and I was not... Read More - 7/01/2020 

  • Marisa E. AvatarMarisa E.

    5 star rating The folks at Prime Pool take customer service to another level! We have been customers for a couple years and they have always delivered outstanding, prompt service. Jonathon, Greg and Lotus have been so helpful in helping us navigate the pool arena. I have always felt that they have been... Read More - 4/25/2018 

  • Marisa E. AvatarMarisa E.

    5 star rating The folks at Prime Pool take customer service to another level! We have been customers for a couple years and they have always delivered outstanding, prompt service. Jonathon, Greg and Lotus have been so helpful in helping us navigate the pool arena. I have always felt that they have been... Read More - 4/25/2018 

  • Debbie E. AvatarDebbie E.

    4 star rating We were using Purechem and they took over. Only been 3weeks but so far everything has been fine. They come once a week to add chemicals. - 6/01/2020 

  • Steve M. AvatarSteve M.

    5 star rating I've been using Prime Pool Service for several years, and now on my 2nd house. This is a professional and responsive run operation. The weekly pool cleaners are professional and knowledgeable and when I have repairs they make the best recommendations for the long term health of the pool and... Read More - 5/07/2015 

  • April S. AvatarApril S.

    5 star rating Jeremy at Prime Pools is awesome! He is so knowledgeable and friendly and on time! Prime Pools and Jeremy helped us so much throughout the Winter storm. All of our equipment was ruined. They helped work with our awful insurance company and replaced parts and the heater we needed! They've... Read More - 5/31/2021 

  • bess g. Avatarbess g.

    5 star rating I would definetly recommend Prime pool service. Donny did a great job figuring out what was wrong with the pool light.He didn't try to sell me a new pool light ($700.00) like another company did. They are very professional and knowledgable. - 6/09/2015 

  • Michelle W. AvatarMichelle W.

    5 star rating Prime Pool Service is 1st Class! I have been with them nearly a year now and i can truly say i do not know how i would have coped with being a newbie with a pool without them!.
    The service is outstanding & i recommend them hands down
    Jonathon, Greg &...
    Read More - 3/27/2018 

  • D A. AvatarD A.

    5 star rating The true test of a company is how they handle and resolve issues. Being candid we are not the easiest customers to deal with as our expectations are pretty high. When leaving Their service tech ran into our stone gate column and destroyed it and put our security gate... Read More - 11/01/2018 

  • Kristen H. AvatarKristen H.

    5 star rating Prime pool = Pool Ninjas! They are so good about... fixing the small stuff just to help out, being proactive in "you may have an issue down the road", sticking to their agreements (yes, they put things in writing!) and swooping in fixing problems and you don't even see them.... Read More - 3/10/2017 

  • Kathy J. AvatarKathy J.

    4 star rating So after I posted this review I got an email from the owner of Prime Pool. He sent an email I was supposed to have received explaining why the pool service was going up.

    The explanation made sense, the hurricanes in Lake Charles last fall damaged the chlorine plant and...
    Read More - 6/28/2021 

  • Rebecca M. AvatarRebecca M.

    1 star rating Recently fired this company and glad I did after my conversation with Mike. Owner has zero integrity, lies to cover up messes, and then blames the customer. Unprofessional.
    1st issue: Cleaners wouldn't close the gate to our security fence when they finished. Isn't that basic stuff for cleaners: dip the stick,...
    Read More - 2/10/2021 

  • Kristen H. AvatarKristen H.

    5 star rating Prime pool = Pool Ninjas! They are so good about... fixing the small stuff just to help out, being proactive in "you may have an issue down the road", sticking to their agreements (yes, they put things in writing!) and swooping in fixing problems and you don't even see them.... Read More - 3/10/2017 

  • Terry L. AvatarTerry L.

    5 star rating We switched over to Prime Pool Service when our representative retired. I have only GREAT things to say about Prime!! They have always been on time, and done a great job in helping us maintain our pool. We look forward to a long relationship with Prime Pool Service! - 11/02/2020 

  • D K. AvatarD K.

    5 star rating I was in the midst of a finding-good-pool-person crisis, when I happened to stumble on Donny with Prime Pool service, parked down the street from my house after servicing a neighbor's pool. I chatted with him about my issues and he was glad to offer his best guesses on... Read More - 12/04/2014 

  • Eric B. AvatarEric B.

    5 star rating First time pool owner who needed someone to take a look at everything and set up regular maintenance. I reached out to several companies but Prime Pool Service had the fastest communication and service availability which made me feel like they actually wanted my business. Was quoted $135 for an... Read More - 6/04/2018 

  • Priya S. AvatarPriya S.

    5 star rating I just had the most wonderful experience with Prime Pool Services coming in and giving me a second opinion on my pool equipment.

    It is my first time owning a pool and some professionals from Leslie's had come by and done a crash course with us about our pool. During that...
    Read More - 4/12/2017 

  • Karina Z. AvatarKarina Z.

    5 star rating Prime pool service is great. They are reliable, professional and very reasonably priced. Highly recommend! - 7/01/2021 

  • Melissa S. AvatarMelissa S.

    5 star rating We used Prime a year ago to empty our pool and clean it. They did an awesome job and I was able to maintain it pretty well until all of our recent rains. I've struggling to keep the chlorine level high enough so it's time to leave it up to... Read More - 6/07/2021 

  • Timothy M. AvatarTimothy M.

    5 star rating Jonathon at Prime Pool service has taken care of our pool for over a year now. What i really like the most about Prime Pool service is that they use customer reviews and feedback as their top metric and it really shows. I sent an email on a Sunday night... Read More - 10/26/2016 

  • Melissa S. AvatarMelissa S.

    5 star rating We used Prime a year ago to empty our pool and clean it. They did an awesome job and I was able to maintain it pretty well until all of our recent rains. I've struggling to keep the chlorine level high enough so it's time to leave it up to... Read More - 6/07/2021 

  • Vicki M. AvatarVicki M.

    5 star rating Winter Freeze 2021, Day 1 and.. my pool pump burned up. In the Spring I had a backflow stop installed and did not know how to winterize. Recalled seeing a Prime pool service truck and googled the Co. These guys had a truck out that afternoon! They winterized the pool... Read More - 2/12/2021 

  • Laura W. AvatarLaura W.

    5 star rating We couldn't be happier with Prime. Their team is knowledgeable, professional, proactive and detail oriented with very good customer service. - 3/01/2021 

  • Rachel Z. AvatarRachel Z.

    5 star rating Great to have this professional pool service on our home team. We knew our previous service was not right. Glad we had an inspection and plan to care for a healthy pool. They can maintain, repair and provide start up services. They are very nice and talk to... Read More - 9/01/2020 

  • Kristen H. AvatarKristen H.

    5 star rating Prime pool = Pool Ninjas! They are so good about... fixing the small stuff just to help out, being proactive in "you may have an issue down the road", sticking to their agreements (yes, they put things in writing!) and swooping in fixing problems and you don't even see them.... Read More - 3/10/2017 

  • Cathy P. AvatarCathy P.

    5 star rating The team members at Prime Poll Service have consistently gone above and beyond in their effort to keep our pool clean and sparkling week in and week out. Our pool makes up approximately two thirds of our very spacious backyard. It is surrounded by numerous live oak trees, which drop... Read More - 3/09/2016 

  • Stephen Y. AvatarStephen Y.

    5 star rating I've said it before, and I'll say it again... Prime Pool Service is the BEST in Austin! My booster pump broke just after the warranty period, and the owner (Mike Bernoski) graciously offered to replace it without charge! (Two days after I reported the problem!) Try getting... Read More - 12/01/2016 

  • Michelle W. AvatarMichelle W.

    5 star rating Prime Pool Service is 1st Class! I have been with them nearly a year now and i can truly say i do not know how i would have coped with being a newbie with a pool without them!.
    The service is outstanding & i recommend them hands down
    Jonathon, Greg &...
    Read More - 3/27/2018 

  • janice p. Avatarjanice p.

    5 star rating After using 3 other pool companies, I found Prime Pool Service and have had excellent service. Mike evaluated my pool and set up a pool schedule service and explained the pool chemistry problems I was experiencing in depth. After starting service, I have had incredible service from Scott, Jonathan, and... Read More - 12/17/2015 

  • D K. AvatarD K.

    5 star rating I was in the midst of a finding-good-pool-person crisis, when I happened to stumble on Donny with Prime Pool service, parked down the street from my house after servicing a neighbor's pool. I chatted with him about my issues and he was glad to offer his best guesses on... Read More - 12/04/2014 

  • Vicki M. AvatarVicki M.

    5 star rating Winter Freeze 2021, Day 1 and.. my pool pump burned up. In the Spring I had a backflow stop installed and did not know how to winterize. Recalled seeing a Prime pool service truck and googled the Co. These guys had a truck out that afternoon! They winterized the pool... Read More - 2/12/2021 

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