Great to have this professional pool service on our home team. We knew our previous service was not right. Glad we had an inspection and plan to care for a healthy pool. They can maintain, repair and provide start up services. They are very nice and talk to... Read MoreGreat to have this professional pool service on our home team. We knew our previous service was not right. Glad we had an inspection and plan to care for a healthy pool. They can maintain, repair and provide start up services. They are very nice and talk to us about recommendations and help educate us as to pool integrity. Having a pool professional has made our home time much easier and our pool enjoyment has never been better. read less - 9/01/2020 

Prime Pool Service has been there for us when our pool installer was not. Jonathan called us back to talk about our concerns with our pump even though he was just released from the hospital! He's always listened to what we have to say and really seems to... Read MorePrime Pool Service has been there for us when our pool installer was not. Jonathan called us back to talk about our concerns with our pump even though he was just released from the hospital! He's always listened to what we have to say and really seems to care about us. We also use their weekly pool cleaning service and been very happy with Hector and Jorge. Our experience with Prime has been nothing but pleasant and easy and I would recommend them to anyone looking for a pool service. read less - 5/09/2017 

Prime pool service has delivered exceptionally well. I would recommend them to anyone looking to spend more time enjoying their pool! - 5/01/2015 

I wish there was a place for a "zero star". I was used by Prime Pool Service for about a year. Their service was friendly and my pool was clean, no algae and swim able. Since March of this year, 2022, their service has hit rock bottom. I started... Read MoreI wish there was a place for a "zero star". I was used by Prime Pool Service for about a year. Their service was friendly and my pool was clean, no algae and swim able. Since March of this year, 2022, their service has hit rock bottom. I started having problems with the water - cloudy, algae, dry skin and discomfort after swimming with my grandkids. I had problems with items specifically pointed out to the tech (which changed every month) with him not emptying baskets and pool sweeps, then getting angry when asked to come back and do what he was being paid for. I told the supervisors of the pool techs time and time again. They would call and either shift me off to someone else or just say "That is a training issue. We'll train him more on the problem you are experiencing ". When I called and told them o my pool had algae growing, they stated "sorry, we didn't change you over to the summer program. They added more acid, instead of checking to what may have been the problem.
I took a water sample to Leslie's Pool company and found that acid in my pool was almost three times what it should be. THAT damages your skin,?the walls of your pool, bathing suits (what was dark green and now is much lighter) and the pool equipment. Leslie's solution...add a 13 pound bag of baking soda...which worked.
Needless to say, Prime Pool service is no longer my pool service. When I called them to cancel my service, they did not offer to make it right, just told me that they ding your card for each month IN ADVANCE. I'll bet they learned that because of people waking up to bad service and cancellations.

A WORD OF ADVICE...DO UPUR OWN SERVICE AND SKIP THE GARBAGE WIRH POOL SERVICES. YOU'LL SAVE $3,000 a year doing it'll yourself. read less - 6/23/2022 

I had this company come out with the intent to pay for a service I had no experience in. Instead the showed me how to save money and do it myself. Great to see a company with integrity! - 1/31/2019 

I have just recently switched my service to Prime Pool. I needed a good service that could handle everything, not just cleaning. My old service gave me bad advice, and was unable to fix a heater issue or a light switch, or even recommend anyone who could. ... Read MoreI have just recently switched my service to Prime Pool. I needed a good service that could handle everything, not just cleaning. My old service gave me bad advice, and was unable to fix a heater issue or a light switch, or even recommend anyone who could. I feel so much better knowing that Prime Pool Service is now my provider. I have a lot of confidence in them. And my pool looks great! read less - 3/27/2015 

I was in search of a reliable, professional weekly pool service. I called and left a message and my call was immediately returned. I was set up to talk with service manager to assess my pool needs. These guys were responsive and very professional. The service to date has been... Read MoreI was in search of a reliable, professional weekly pool service. I called and left a message and my call was immediately returned. I was set up to talk with service manager to assess my pool needs. These guys were responsive and very professional. The service to date has been terrific. I met my tech this week and he was friendly and thorough. The tech noticed some issues with my pool and I was immediately notified via an email. They provided options for review and repair. All was handled on-time, in a professional manner and on budget. I have been through several "local" pool guys and this company is by far the most reliable and professional. read less - 12/01/2021 

We have been using Prime Pool's services for 4 months now and have been very happy with them. In my opinion, they are fairly priced for the service you receive. They have wonderful communication skills and are punctual with returning calls and emails. They also alert us if they notice... Read MoreWe have been using Prime Pool's services for 4 months now and have been very happy with them. In my opinion, they are fairly priced for the service you receive. They have wonderful communication skills and are punctual with returning calls and emails. They also alert us if they notice anything with our pool. They keep our pool in wonderful condition! We have multiple large trees around our pool that drop a lot of leaves into the water. The employee who cleans our pool always stays as long as he has to to do a thorough job. I personally like the fact they also handle our pool repairs. They fixed our heater and installed a clorinator. Both were done promptly and they even came back on a separate visit to walk us through working the heater. Since we have small children, we like the fact that they use as few harsh chemicals as possible. All of their employees are very knowledgeable, helpful, and friendly. I would recommend Prime Pool to anyone who owns a pool. read less - 11/29/2018 

Prime has taken great care of our family for years, first my parents and now me. Great service and very reasonable prices. - 2/01/2017 

Mike and his team go a great job. They are very reliable and attentive to our needs. My pool is virtually maintenance free thanks to them. We had and issue with our booster pump and they went to bat with the manufacturer for us and it was... Read MoreMike and his team go a great job. They are very reliable and attentive to our needs. My pool is virtually maintenance free thanks to them. We had and issue with our booster pump and they went to bat with the manufacturer for us and it was replaced at N/C! read less - 5/07/2014 

  As a first time pool owner, I had zero experience with pool maintenance. I searched for companies around town that offered maintenance services and reached out to several. I ended up going with Prime Pool Service because they were extremely quick to respond, could fit me in faster than anyone... Read MoreAs a first time pool owner, I had zero experience with pool maintenance. I searched for companies around town that offered maintenance services and reached out to several. I ended up going with Prime Pool Service because they were extremely quick to respond, could fit me in faster than anyone else, and were extremely pleasant to correspond with. I've been extremely happy with their service so far. I've had a couple of pool issues come up and each time they were very quick to come out, diagnose, and fix the problem. On top of that, everyone I've interacted with from the office/billing staff to the pool cleaner to the pool repair techs have been super friendly and great to deal with. Couldn't be happier with their service. read less - 10/01/2018 

  My condominium community came to Prime Pool Service ​for a 2nd opinion diagnosing problems with both of our pools. Initially we were just looking for a company to do repairs but Mike impressed us so much that we switched to Prime for our maintenance as well. Mike and his crew... Read MoreMy condominium community came to Prime Pool Service ​for a 2nd opinion diagnosing problems with both of our pools. Initially we were just looking for a company to do repairs but Mike impressed us so much that we switched to Prime for our maintenance as well. Mike and his crew are courteous, knowledgeable, reliable and affordable. Prime Pool Service is a real pleasure to work with and they turned pools that had been green for months around in a day! Thank you! read less - 8/13/2018 

Great service. I had some troubles with another company replacing my pool pump and was in the process of selling my house. I called Prime Pool Service and they went out of there way to come out the same day I called (Friday) and told me they'd be back Monday... Read MoreGreat service. I had some troubles with another company replacing my pool pump and was in the process of selling my house. I called Prime Pool Service and they went out of there way to come out the same day I called (Friday) and told me they'd be back Monday morning and they were here at 8:00 AM sharp and had everything up and running perfectly in a few hours. Will only use this company in the future. read less - 10/31/2016 

  The guys at Prime Pool are fantastic! Not only are they keeping my pool clean....they fix any problem that comes up usually within a day and at a very reasonable cost! - 3/27/2019 

I've been on the board of our HOA for over 10 years and we've had our share of pool companies come and go and had to yet find one that at least met our expectations. Well, our quest is done because we are so happy with Prime Pools. We have... Read MoreI've been on the board of our HOA for over 10 years and we've had our share of pool companies come and go and had to yet find one that at least met our expectations. Well, our quest is done because we are so happy with Prime Pools. We have a half size olympic pool with 5 swim lanes and a kiddie pool which were all built 1996. The equipment in our pool pump house was severely damaged by the recent freeze. Prime Pool not only repaired the broken equipment, but went above and beyond sweeping and cleaning the pump house in addition to replacing other components that would have probably failed during the summer pool season. The met with me to review the options and get to an agreement on time frame and price. The approach the took to get it fixed once and do it right from the get go is going to save us the inconvenience of having to deal with shutting down the pool during repairs and also risking the pool chemistry to go out of whack. But there is more! After they were done with the repairs, we sat down and discussed what options were available to us towards reducing power consumption, improving filtration and perhaps upgrading from chlorine tablets to salt water chlorinators. They provided me with quotes for the work together with estimated power savings. That information will come in very handy as we set next year's budget. As of this email, our pool is crustal clear and I do not recall a time in the past 4 years that it has been so clear. A BIG THANK YOU to Jonathon Eanes for his tireless dedication to do it right, delivering quality results and excellent customer service. read less - 5/21/2021 

These guys do great regular pool service and respond quickly when I have an issue! - 2/01/2018 

Paige R. We have had a wonderful experience with Prime Pool Service, especially with our service pro Bud - he's awesome! From the first visit to evaluate our pool, everyone has been very professional, prompt and courteous. Bud treats our pool like it was his own, and I know that every suggestion... Read MoreWe have had a wonderful experience with Prime Pool Service, especially with our service pro Bud - he's awesome! From the first visit to evaluate our pool, everyone has been very professional, prompt and courteous. Bud treats our pool like it was his own, and I know that every suggestion comes from a basis of knowledge and honesty. I would happily recommend Prime Po read less - 11/22/2010 

Jeremy at Prime Pools is awesome! He is so knowledgeable and friendly and on time! Prime Pools and Jeremy helped us so much throughout the Winter storm. All of our equipment was ruined. They helped work with our awful insurance company and replaced parts and the heater we needed! They've... Read MoreJeremy at Prime Pools is awesome! He is so knowledgeable and friendly and on time! Prime Pools and Jeremy helped us so much throughout the Winter storm. All of our equipment was ruined. They helped work with our awful insurance company and replaced parts and the heater we needed! They've also fixed my equipment before the storm! I can't say enough wonderful things about this company! Thank you so much Prime Pools! read less - 5/31/2021 

These guys are fantastic. As a owner of an aging pool i appreciate how they are proactive and that they give me options on repairs. They are always there, every single week. Extremely dependable. I highly recommend them. - 10/04/2016 

We've had issues with our pool since inheriting it when we bought our home. Prime Pool has been very clear and informative and quick to help us resolve some of the problems. They've been trustworthy and reliable. I would highly recommend them. - 9/04/2014 

We've been with Prime for only a few months, but absolutely love the service and the appearance of the pool. Maintained it myself for about a year, but a busy lifestyle and deteriorating pool condition forced me into searching for a full-service company. That's exactly what I have received from... Read MoreWe've been with Prime for only a few months, but absolutely love the service and the appearance of the pool. Maintained it myself for about a year, but a busy lifestyle and deteriorating pool condition forced me into searching for a full-service company. That's exactly what I have received from Prime. I did my research and came chose Prime, and I couldn't be happier about that choice. All the employees are approachable, courteous and very professional. Highly recommend to anyone looking for a pool service company. read less - 9/01/2015 

Prime Pool Service was able to resolve an issue that had been a problem since February 2021. Jeremy was able to diagnose and resolve the issue quickly and efficiently. He also resolved an issue that would have caused damage to my pool equipment. He was friendly, professional... Read MorePrime Pool Service was able to resolve an issue that had been a problem since February 2021. Jeremy was able to diagnose and resolve the issue quickly and efficiently. He also resolved an issue that would have caused damage to my pool equipment. He was friendly, professional and knowledgeable. I highly recommend Prime Pool Service. read less - 9/21/2021 

I’ve gone a long route in the road to pool service. I’ve attempted to manage it myself ( badly)
I’ve tried many different pool services. That has been quite an adventure. Too often I’ve found that the service was spotty, many times the pool person not showing or simply... Read MoreI’ve gone a long route in the road to pool service. I’ve attempted to manage it myself ( badly)
I’ve tried many different pool services. That has been quite an adventure. Too often I’ve found that the service was spotty, many times the pool person not showing or simply doing a run and gun approach.
It was very frustrating.
Then I tried Prime. Frankly I was skeptical, Mike the owner came out and gave an itemized list of fixes due to the mismanagement of my pool and we fixed these items in steps.
I was first amazed with the results from one of the simplest they adjusted the flow in my pool and my pool which tends to accumulate leaves became so much easier to keep clean.
When my pump went out, as it tended to do about once a year, they recommended a change in brand and I have a pump that has lasted longer and is quieter than any before.
Their service is good their pool people reliable and informative.
I finally feel we’re a team now not just a money source.
I would give them five stars but I don’t want them to get cocky! 😉 read less - 7/06/2018 

Mike is a great service provider. - 7/23/2013 

I would recommend Prime Pool Service to anyone with a pool! We've been working with them for over a year now, on our constantly problematic, OLD pool and they have shown outstanding service. They are always quick to respond and work through our issues. They have a... Read MoreI would recommend Prime Pool Service to anyone with a pool! We've been working with them for over a year now, on our constantly problematic, OLD pool and they have shown outstanding service. They are always quick to respond and work through our issues. They have a friendly, reliable staff that we know we can count on. Outstanding Pool Service! read less - 2/04/2016 

Well, I don't know how they do it, but Prime Pool Service is still providing their customers with the BEST service in Austin. (Which is amazing, considering all of the labor shortages and supply chain problems we're dealing with.) Cameron, Cody, Jeremy, and the rest of their... Read MoreWell, I don't know how they do it, but Prime Pool Service is still providing their customers with the BEST service in Austin. (Which is amazing, considering all of the labor shortages and supply chain problems we're dealing with.) Cameron, Cody, Jeremy, and the rest of their folks are simply wonderful. (fast replies, fast service, and fair prices.) If you're looking for a great pool company, I would recommend Prime Pools without hesitation. read less - 4/14/2022 

My pool has never been better. They always do a thorough job and have very nice people working for them. - 3/01/2022 

Great service. Our pool has never sparkled like it does now! - 8/03/2015 

Love these guys & thanks to them, we love our pool again!!! - 8/11/2016 

First time pool owner who needed someone to take a look at everything and set up regular maintenance. I reached out to several companies but Prime Pool Service had the fastest communication and service availability which made me feel like they actually wanted my business. Was quoted $135 for an... Read MoreFirst time pool owner who needed someone to take a look at everything and set up regular maintenance. I reached out to several companies but Prime Pool Service had the fastest communication and service availability which made me feel like they actually wanted my business. Was quoted $135 for an initial visit and inspection but was charged only $90 after the technician noted that everything was in good shape and there was really nothing to do. I really appreciate that kind of honesty (they could have easily made an extra $45 off of me without me ever knowing). Thanks for the integrity! read less - 6/04/2018 

I can't say enough good things about this company. From the initial call to the final communication after all my issues were resolved, I simply had an amazing experience.

They listened, cared about my issues, did not take advantage of things I asked about and gave recommendations on how I... Read MoreI can't say enough good things about this company. From the initial call to the final communication after all my issues were resolved, I simply had an amazing experience.

They listened, cared about my issues, did not take advantage of things I asked about and gave recommendations on how I could self maintain items, etc.

I got follow up calls, texts, emails and invoices all digital which was appreciated it. Staff was friendly but super professional.

In short, they got their shit together, give these guys a call, you won't regret it 🙂 read less - 8/13/2021 

Great pool service. Thanks Prime Pools for keeping my pool worry free! - 9/03/2013 

Prime Pool Service is 1st Class! I have been with them nearly a year now and i can truly say i do not know how i would have coped with being a newbie with a pool without them!.
The service is outstanding & i recommend them hands down
Jonathon, Greg &... Read MorePrime Pool Service is 1st Class! I have been with them nearly a year now and i can truly say i do not know how i would have coped with being a newbie with a pool without them!.
The service is outstanding & i recommend them hands down
Jonathon, Greg & Josh - thank you for looking after your customers ( especially me ) ! read less - 3/28/2018 

We have used several pool service companies over the last 10 years in Austin. Sometimes the personnel seemed competent, but service always became very spotty. Prime is totally professional and very competent. Our frustration with poor pool service is over. Also, really like their full service... Read MoreWe have used several pool service companies over the last 10 years in Austin. Sometimes the personnel seemed competent, but service always became very spotty. Prime is totally professional and very competent. Our frustration with poor pool service is over. Also, really like their full service capability that includes equipment repair. read less - 4/23/2021 

Fantastic service. Removed all my issues so I can simply enjoy the crystal clear salt water! Thank you! - 6/01/2017 

We changed to Prime Pool Service a few months ago. Very professional and dependable. Our pool has never looked better. Highly recommend. - 6/04/2015 

Winter Freeze 2021, Day 1 and.. my pool pump burned up. In the Spring I had a backflow stop installed and did not know how to winterize. Recalled seeing a Prime pool service truck and googled the Co. These guys had a truck out that afternoon! They winterized the pool... Read MoreWinter Freeze 2021, Day 1 and.. my pool pump burned up. In the Spring I had a backflow stop installed and did not know how to winterize. Recalled seeing a Prime pool service truck and googled the Co. These guys had a truck out that afternoon! They winterized the pool and gathered info necessary to replace the pump, which they completed the very next day! I cannot say enough to thank them for their honesty, quality and timeliness. read less - 2/12/2021 

I highly reccomend this company. Great job every time. - 3/01/2017 

Most professional pool service ever. These folks are great! - 11/04/2014 

The true test of a company is how they handle and resolve issues. Being candid we are not the easiest customers to deal with as our expectations are pretty high. When leaving Their service tech ran into our stone gate column and destroyed it and put our security gate... Read MoreThe true test of a company is how they handle and resolve issues. Being candid we are not the easiest customers to deal with as our expectations are pretty high. When leaving Their service tech ran into our stone gate column and destroyed it and put our security gate out of commission. I called and immediately had a return call from their management. They jumped in and hired folks to build a new column, replaced the lights and repaired the gate. They had a real sense of urgency and made sure it was done quickly and done right. Never once did they try cut corners or push off responsibility which says volumes for their integrity.!!! Now getting to what they do for a business of taking care of pools. Our pool is taken care of great and we are extremely pleased with their service. read less - 11/01/2018 

Cameron came over and fixed my spa. He made suggestions that were cost effective and he completed the work on time and in a professional way. Excellent results. - 8/13/2021 

We've been using Prime Pool Service for about a year and they are the best. We have used three pool service companies previously and have always been disappointed by the level of unprofessionalism of these companies. Prime is the antithesis of this. They are professional, prompt, great customer service, outstanding... Read MoreWe've been using Prime Pool Service for about a year and they are the best. We have used three pool service companies previously and have always been disappointed by the level of unprofessionalism of these companies. Prime is the antithesis of this. They are professional, prompt, great customer service, outstanding results and great prices. Cannot recommend them enough!!! read less - 12/01/2017 

Been with Prime Pool service for almost 3 years and very satisfied with their service. They'll contact me if for verification if anything other than cleaning needs to be done. - 9/04/2013 

We are new pool owners and just started with Prime Pool Service. Our pool looks crystal clear and amazing! We are so happy with their service and would highly recommend them! - 6/10/2014 

Recently fired this company and glad I did after my conversation with Mike. Owner has zero integrity, lies to cover up messes, and then blames the customer. Unprofessional.
1st issue: Cleaners wouldn't close the gate to our security fence when they finished. Isn't that basic stuff for cleaners: dip the stick,... Read MoreRecently fired this company and glad I did after my conversation with Mike. Owner has zero integrity, lies to cover up messes, and then blames the customer. Unprofessional.
1st issue: Cleaners wouldn't close the gate to our security fence when they finished. Isn't that basic stuff for cleaners: dip the stick, throw chemicals in to get the color right, clean out leaves, leave and CLOSE gate. This happened over and over and over and each time I informed the manager he apologized but it kept happening. I was told they would have a company wide meeting about it. If you have kids or pets you care about PLEASE reconsider using this company unless you are ok with them running off or getting into the pool accidentally and worse, drowning. CLOSE THE GATE! Ridiculous.
Update: Claims tech was fired. Unfortunately there were multiple techs that did the same thing. Jonathan's excuse was "new guys going out there". So if you don't fire ALL techs that leave gates open you didn't really solve the problem.
2nd: I called to get a pump fixed. They tried to fix it and were unsuccessful. I let them know their "fix" didn't work and they wanted to charge me for a 2nd service call to come out and "diagnose" again. Usually when you pay someone to fix something and they don't, you don't get charged AGAIN to come out and fix it the way it should be fixed. I refused to pay for additional diagnosis because their first diagnosis wasn't appropriate, didn't fix anything. As much as I would love to pay over and over each time someone comes out to "try" and fix a problem, I refused. I can't comprehend how it's ok to even request additional payment to actually fix what I asked to get fixed in the first place. Who does that?! Prime does. Despite me telling them over the phone & in writing I did NOT authorize them to charge my credit card, they did it anyways. So now I have been charged 2 service calls (1 without my authorization) and my pump still isn't fixed. I was told on Friday by Jonathan he had a family emergency and he asked if he could get back to me Saturday or Monday. I said, sure Monday is fine (see photo). Monday comes and goes and no word. In fact, nobody bothered to contact me that whole week! The 2nd Monday comes and I finally email to ask why nobody has contacted me. I requested all further communication in writing. Mike responds and claims they had been "diligently trying to contact me for 2 weeks and I never responded". Cue the lies. I proceed to show him proof that there was no communication from text/email logs. Instead of apologizing for dropping the ball he lies and says they called me and listed a bogus call. Once again I show him my log (photo) that proved he was lying and that call didn't happen. No apology. He claims "I didn't want to pay money to fix my problem" *eye roll* Really Mike!? That's the best you could do? He's annoyed I didn't want to speak on the phone because he had to "argue" over email instead. Is it normal to "argue" with all your customers?
Update: Mike, you are LYING. Communication was fine as we were trying to fix this problem together. Then, you didn't contact me from 1/22 until I sent email 2/1. For 10 days I heard crickets. You pass blame by saying you called 1/26 at 11:10am. As my call log shows there are NO calls the day/time you said. No voicemail/missed call/no evidence a phone call was made to my phone. In the face of that information you still lie claiming you made a phone call (but didn't leave a voicemail huh?) You claim I refused to speak with you. Nope, I wanted everything in writing. Why is it an issue for you to have things in writing? Because then there's accountability? These aren't "incredible claims" it's exactly how the situation went. If stating facts shows your bad side, well that's only on you.
As others said, they do pay people to leave reviews. Good companies don't pay people to leave 5 star reviews, they get them because they earned it. Owner claims they don't pay for reviews. $25 credit for a review is definitely a payment. Like everything else you are skewing facts to save face. read less - 2/10/2021 

Excellent and thorough pool services! Guys are on them and diligent with their work! Thank you so much for helping us keep our backyard a fun place for our kids to enjoy! - 7/01/2022 

Prime Pools is very reliable and priced appropriately according to the market. The staff is friendly and efficient. Highly recommend. - 8/03/2020 

I wanted to replace the heater on my pool and I needed it done quickly as my son and his buddies were coming to stay here for spring break. I called Prime/Jonathan on Monday and they were able to have Cameron here on Tues to do the install. Took a... Read MoreI wanted to replace the heater on my pool and I needed it done quickly as my son and his buddies were coming to stay here for spring break. I called Prime/Jonathan on Monday and they were able to have Cameron here on Tues to do the install. Took a morning and was done. Cameron did a professional install then showed me the work and how to operate. Really appreciated the speed of response, the high quality work and the professionalism. I've been very happy with the service from Prime Pool. read less - 3/10/2020 

I wrote a long review on Google, but it limited me here. The highlights:

It gives me no joy to write this review, as I think that both Mike and Eric are good guys who can do quality work. Unfortunately for me, it didn't happen at my house and... Read MoreI wrote a long review on Google, but it limited me here. The highlights:

It gives me no joy to write this review, as I think that both Mike and Eric are good guys who can do quality work. Unfortunately for me, it didn't happen at my house and I had a really terrible experience. However, I rely on the online reviews when I select professionals and therefore I want to relay my experience for use by others.

I contacted Prime Pool Service to come quote me on a pool plumbing job. I needed them to repair two areas of flex-tubing that were now above ground (1984 pool) and I wanted my equipment moved about 20 feet.

When Eric left I found the following problems :
1. The flex-tubing was not cut out as Mike said it would be, and they only spliced in new PVC where the tubing had been above ground. Both Eric and Mike said that the flex tubing should not be used in-ground, and on follow-up Mike said he never intended to say that they would cut out everything I uncovered (which again was only about 15'). Whether he intended to or not, that's exactly what he promised would be done, and I am curious why any professional would leave sub-standard equipment in-ground when it's already been uncovered and could be replaced easily. Especially after telling the paying customer how low-quality that stuff is, which is what both Mike and Eric did.

2. The PVC lines were STACKED rather than laid side-by-side. This caused the PVC to stack up about 4 inches higher than necessary, and therefore was above grade. I did tell both Mike and Eric that I planned to go over this area with dirt and some pavers, but the PVC was so high that any landscaping would have ended up 6 inches higher than the surrounding area. The reason he stacked them leads to #3.

3. Eric did not replace the old PVC at my equipment, and he stacked the lines so the return lines would be in the same order so it was easier for him to hook back up. He could have EASILY run the lines side by side and replaced the plumbing at my equipment, but that would have required a little more work.

4. Electrical work was sub-standard. There were loose wires in my dirt, the timer box was not properly secured to the wall, and the electrical lines to the equipment were loose. He also did not properly fasten the PVC to the timer box and did not move the grounding rod for my pool pump (which was right next to the pump and he had to CUT THE LINE in order to move the pump in the first place).

I was definitely pissed off at the way the job was done, and further upset that Mike was not willing to re-do the job in the way it should have been done to begin with. Mike kept telling me to calm down, even when I was perfectly calm. This was now day three and it was done in a piss-poor way, and I wanted it FIXED...not patched up.

Oh, did I mention:

1. I had to actually help Eric move heavy items a few times. Once was the concrete slab out of his truck and another time I helped him move my equipment. I was happy to help because I thought the final product would be worth it. However, I would expect someone getting paid nearly $1000 for a job would not need the homeowner's assistance.

2. Eric broke a nipple off of my chlorinator and it now leaks profusely. He was upfront and honest about this (again, I think Eric is a super nice guy), but instead of going back to the store to get a new nipple he tried to merely attach the hose to the PVC. It looks fine, but as soon as the pump is on it leaks, a LOT. This also lets air run back into my lines so my pump loses prime each time it's shut off (you can hear air rushing back in the line).

3. My multi-port valve now leaks and never has before. This is old equipment, so I am not entirely surprised about this. However, had the plumbing at the equipment been replaced as Mike originally said it would be, this would likely not be a problem. The leak is at the PVC fitting, not in the valve itself.

4. 2 and 3 mean that Eric didn't test the equipment before leaving. I don't know if this is standard (he said he wanted the glue to dry - but I know PVC cement dries pretty quickly), but I would expect if a company cuts and moves lines they would want to test it out to see if it showed obvious leaks. This was not done, so now I have leaks to deal with as well. Eric said to call back if there were any leaks...but I don't think that's an option at this point.

I have no doubt that I will get a response to this review stating how much of a jerk I am and how rude I was, but I am happy to share my photos and further details if anyone is curious. I was admittedly VERY upset at the quality of work provided, and I was insistent that the job be done the RIGHT way. Mike ultimately didn't believe he could "make me happy", even though I showed him exactly what it would take to do so. It was easier for him to just leave me to deal with the mess than do it right, and that's inexcusable in my mind. read less - 10/05/2011 

Prime pool is an amazing company because they are the best prepared they were the only company when I called that was first and most importantly the lowest cost per month and second could actually see me and get me started for service within in the week as opposed to... Read MorePrime pool is an amazing company because they are the best prepared they were the only company when I called that was first and most importantly the lowest cost per month and second could actually see me and get me started for service within in the week as opposed to starting my service 2-4 weeks out and being put on a waiting list. read less - 9/20/2021 

would highly recommend prime pool service. Cody Hozjan, who was our technician that came out, was very professional. He took the time to answer all our questions and help us to understand out pool and filter. He is really knowledgeable and patient. He kept us informed... Read Morewould highly recommend prime pool service. Cody Hozjan, who was our technician that came out, was very professional. He took the time to answer all our questions and help us to understand out pool and filter. He is really knowledgeable and patient. He kept us informed about every aspect of what he was doing for the pool and filter. Cody is the first person that has ever taught us how to operate our pool and filter. we have taken his advice and look forward to working with him in the future if we run into any issues. read less - 3/04/2022 

We recently purchased a home with a pool and had Prime Pool Service recommended by a friend. We had stubborn algae in the pool and Prime Pool Service came out repeatedly until it was gone.
We are very pleased with the service they provide! - 7/31/2017 

So after I posted this review I got an email from the owner of Prime Pool. He sent an email I was supposed to have received explaining why the pool service was going up.

The explanation made sense, the hurricanes in Lake Charles last fall damaged the chlorine plant and... Read MoreSo after I posted this review I got an email from the owner of Prime Pool. He sent an email I was supposed to have received explaining why the pool service was going up.

The explanation made sense, the hurricanes in Lake Charles last fall damaged the chlorine plant and created a shortage driving the price up. Nice to have an explanation. I can not prove that I did not receive this email but I do not believe we received it. He said she said? Maybe we did maybe we didn't. At least I know why prices went up.

When the shortage is over will costs go down? read less - 6/28/2021 

We have used Prime Pool Service at Hampton Inn Austin Cedar Park for last several Years and they do an excellent job!!! - 3/06/2018 

I highly recommend Prime Pools! They offer very prompt and dependable service! - 4/05/2018 

Excellent communication and did exactly what they promised. - 3/01/2018 

I've been using Prime Pool Service for several months and the service has been fairly good. I complained about the tech doing my pool so much (and regularly) they finally replaced him with Matt, our current tech. Matt actually took time with my pool yesterday and did what he was... Read MoreI've been using Prime Pool Service for several months and the service has been fairly good. I complained about the tech doing my pool so much (and regularly) they finally replaced him with Matt, our current tech. Matt actually took time with my pool yesterday and did what he was supposed to do-empty baskets, empty our bottom dweller and add chemicals to the pool. He added some water to the pool and checked the pump to make sure it was running correctly. These are things I EXPECT to be done. The previous tech spent maybe ten minutes per visit and skipped a large part of the maintenance he was supposed to be doing. Matt is great and I hope he actually stays my tech. My pool is sparkling clean and actually smells clean for a change. Keep up tge good work. read less - 9/01/2021 

We have had Prime Pool service for two years and they are on time every time! When we needed repairs in equipment they are here ASAP!
Highly recommend them! - 4/01/2014 

A rather lengthy illness, combines with some "misadventures" or 2 other pool "professionals" had left my pool more like a bog. Prime Pools showed up promptly, gave me a detailed written price to restore it to proper function & clean water, and then were extreme diligent in doing so.... Read MoreA rather lengthy illness, combines with some "misadventures" or 2 other pool "professionals" had left my pool more like a bog. Prime Pools showed up promptly, gave me a detailed written price to restore it to proper function & clean water, and then were extreme diligent in doing so. They worked around our dogs, our schedule, and after great effort it it's as clear & beautiful as ever. Their work is thorough, and prices very fair. Their websight makes contacting them & revieing things very easy. Highly recommednd them. read less - 12/06/2016 

Trustworthy and honest!! Wouldn’t go anywhere else. The folks at Prime Pool take customer service to another level! We have been customers for a couple years and they have always delivered outstanding, prompt service. Jonathon, Greg and Lotus have been so helpful in helping us navigate the pool arena. I... Read MoreTrustworthy and honest!! Wouldn’t go anywhere else. The folks at Prime Pool take customer service to another level! We have been customers for a couple years and they have always delivered outstanding, prompt service. Jonathon, Greg and Lotus have been so helpful in helping us navigate the pool arena. I have always felt that they have been honest and upfront about repairs and costs. They truly go the extra mile! read less - 5/01/2019 

Daniel from Prime Pool is awesome. I had a problem with my pump leaking and he was able to quickly find the problem and correct it. I highly recommend Prime Pool! - 6/08/2012 

We've had a pool for 12 years and been through several pool service companies. Prime has been the most reliable, honest, customer focused group we've been able to find. Jonathan is great at communicating with us to make sure we understand any time we need a fix to... Read MoreWe've had a pool for 12 years and been through several pool service companies. Prime has been the most reliable, honest, customer focused group we've been able to find. Jonathan is great at communicating with us to make sure we understand any time we need a fix to the system. The cleaning crew has always made sure the pool looks it's best. Great company if you're in need of a pool service. read less - 10/09/2019 

  Last year I purchased a Glacier Pool Cooler from Prime Pool Service, These guys did a professional job all the way! I couldn't be happier... Life in the pool a 100% better than years before, before my water temps were in the upper 90's and after the cooler was installed,... Read MoreLast year I purchased a Glacier Pool Cooler from Prime Pool Service, These guys did a professional job all the way! I couldn't be happier... Life in the pool a 100% better than years before, before my water temps were in the upper 90's and after the cooler was installed, it never even reached 90 degrees all last summer....stayed around 82/83...which is perfect for us... Thanks again Prime Pool Service... read less - 6/03/2019 

I use Prime Pool Service for my weekly pool service. Recently, I had repairs and upgrades done as well. Prime Pool explained the repairs needed along with a cost estimate. Jeremy even called me to walk me through the quote and reason for the pricing. Jeremy... Read MoreI use Prime Pool Service for my weekly pool service. Recently, I had repairs and upgrades done as well. Prime Pool explained the repairs needed along with a cost estimate. Jeremy even called me to walk me through the quote and reason for the pricing. Jeremy got all issues fixed in a timely manner and was very friendly, helpful, and professional. read less - 7/08/2021 

We have used prime for a couple of months now. They have been great keeping our pool clean and running well. We are very happy with their service. - 7/01/2014 

Cameron from Prime Pool Services was one of the nicest and most professional person I have ever hired. He was not a pushy sales guy, was responsive, showed up on time, and delivered exactly what he promised. I have worked with other pool services for repairs and had to chase... Read MoreCameron from Prime Pool Services was one of the nicest and most professional person I have ever hired. He was not a pushy sales guy, was responsive, showed up on time, and delivered exactly what he promised. I have worked with other pool services for repairs and had to chase them to come do the work. I will absolutely call Caneron again for any future repairs. read less - 9/17/2021 

Great pool service! We have had several companies in the past but Prime is by far the best with which we have worked. - 12/05/2018 

Prime Pool Service rocks!!! Leo, our pool technician, is fantastic! The level of professionalism, attention to detail and care is second to none. Leo always listens to what we have to say and ensures we get a clean, beautiful pool and spa. We highly recommend Prime to anybody who needs... Read MorePrime Pool Service rocks!!! Leo, our pool technician, is fantastic! The level of professionalism, attention to detail and care is second to none. Leo always listens to what we have to say and ensures we get a clean, beautiful pool and spa. We highly recommend Prime to anybody who needs their pool needs done right! read less - 9/09/2017 

I am very pleased with the professionalism of this company. If there is an issue with my pool needing repair, they take care of it very quickly. I have had several pool services and this one exceeds my expectations! You won't b disappointed with their service! - 1/02/2017 

Just jumped on with Prime this past week and been very happy so far. I was extremely impressed that Mike actually insisted on coming to my home (same day) and wanting to really understand my pool before just giving me a quote on weekly service. Very professional. Mike was able... Read MoreJust jumped on with Prime this past week and been very happy so far. I was extremely impressed that Mike actually insisted on coming to my home (same day) and wanting to really understand my pool before just giving me a quote on weekly service. Very professional. Mike was able to quickly give a very accurate assessment of where my pool was in terms of condition and recommend a reasonable fee to get us back into perfect shape. I have experienced several cleaning companies in the past few years since owning our pool and I have yet to find one that is both reliable and educated. I think we might have finally found the right company. I feel I can trust Prime Pool Service to treat and care for my pool just as I would if I had the time and education. read less - 4/01/2014 

If you need your pool cleaned or worked on, call these guys! They are prompt, thorough, and reasonable! I have used them now for about a year and could not be happier!!! - 4/11/2019 

We just started with Prime Pool Service this summer and we couldn’t be happier. They are always professional and always on time. In addition to a weekly regular maintenance, we had them do a major repair on our system and our pool is now running better than ever. - 10/02/2018 

Prime Pool Service gets the job done! Pool service and follow up are on point. They have awesome competitive pricing. I would love it if they had an online too to pay and communicate. Mike their accountant makes up for it and is super accommodating. - 3/02/2018 

Easy to work with. Team took time to get my equipment working properly and walked me through each step. - 1/14/2019 

Best pool service in town. I've used them for years and never had an issue. Great employees, great ownership, great company. Highly recommend. - 10/01/2020 

We are very satisfied with our pool service with Prime Pools. They replaced all of our pool equipment from the storm damage and provided timely service. Great follow up from Jonathan! - 1/10/2022 

Prime Pool Service does a great job. Recommended.
Otis Johnson, Austin homeowner. - 7/02/2020 

We have used prime for just under a year now. We are so pleased with the time and energy they take into getting to know our pool so very well. I highly recommend them. - 5/01/2014 

We were using Purechem and they took over. Only been 3weeks but so far everything has been fine. They come once a week to add chemicals. - 6/01/2020 

Prime Pools was recommended to us by our neighbors when we moved to Jonestown from California. They have been top notch since day one, and we're going on 7 months now with Prime Pools. Our service tech Michael is always friendly, keeps the pool sparkly clean, and never... Read MorePrime Pools was recommended to us by our neighbors when we moved to Jonestown from California. They have been top notch since day one, and we're going on 7 months now with Prime Pools. Our service tech Michael is always friendly, keeps the pool sparkly clean, and never misses a day. He even made sure to come by and clean our pool before the holiday! Good luck getting service like that from any other company. Our 2 Boston Terrier dogs love Michael, and the one even looks forward to his weekly visit. On top of the great service, they are honest and go out of their way to come out ASAP to fix a problem. 2 Thumbs up and 5 stars for Prime Pools!! read less - 7/21/2017 

We switched over to Prime Pool Service when our representative retired. I have only GREAT things to say about Prime!! They have always been on time, and done a great job in helping us maintain our pool. We look forward to a long relationship with Prime Pool Service! - 11/02/2020 

  Top notch service. Fast, efficient, and reliable. These guys are truly the best in town. I am so glad we switched to Prime Pool Service! - 6/03/2019 

We've had Prime for a couple of months now and we are VERY pleased. They show up when they are supposed to, our pool looks great and our service tech is so polite and professional. - 12/01/2021 

Great to work with. Very knowledgeable and professional. Highly recommended. - 7/05/2017 

  The team at Prime are responsive and do excellent work. Their warranty support has been top notch. Highly recommend. - 6/16/2018 

I called Prime Pool to come and clean our pool and DE filters. J**n came and cleaned the pool and filters. After 30 days, the pool stopped working with filters clogged. When I opened it, they was NO DE powder in the filter! When showed they the pictures of the... Read MoreI called Prime Pool to come and clean our pool and DE filters. J**n came and cleaned the pool and filters. After 30 days, the pool stopped working with filters clogged. When I opened it, they was NO DE powder in the filter! When showed they the pictures of the filters and a missing spring. They said they will fix it, but I had already cleaned the filters and put DE filters. I still need to put the missing spring. They refused to refund my 253.39. They not only need to refund me my original payment but pay for my work and spring, I will need to put in. Hope they better folks there also, I am disappointed.

It is a shame the owner is blaming me for taking my hard earned money, providing a faulty service then claiming I want "free service"? Really, I want competent service. If you cannot do it, then refund it. Don't blame the customer for your poor service!!! Absurd!. Your manager Steve promised to that he would meet me by Wed. Ask if he ever did. The person who did poor job, meant to come next time. Did he meet me again? NO. Please fix your business before blaming customers. I am sure you have some good guys working to. read less - 4/07/2022 

We couldn't be happier with Prime. Their team is knowledgeable, professional, proactive and detail oriented with very good customer service. - 3/01/2021 

Prime pool service is great. They are reliable, professional and very reasonably priced. Highly recommend! - 7/01/2021 

We have used Prime Pool Service for several years. They are friendly, consistent, reliable and always available in an emergency. Don't know what we would do without them. - 10/01/2013 

  We have been using Prime Pool's services for 4 months now and have been very happy with them. In my opinion, they are fairly priced for the service you receive. They have wonderful communication skills and are punctual with returning calls and emails. They also alert us if they notice... Read MoreWe have been using Prime Pool's services for 4 months now and have been very happy with them. In my opinion, they are fairly priced for the service you receive. They have wonderful communication skills and are punctual with returning calls and emails. They also alert us if they notice anything with our pool. They keep our pool in wonderful condition! We have multiple large trees around our pool that drop alot of leaves into the water. The employee who cleans our pool always stays as long as he has to to do a thorough job. I personally like the fact they also handle our pool repairs. They fixed our heater and installed a clorinater. Both were done promptly and they even came back on a separate visit to walk us through working the heater. Since we have small children, we like the fact that they use as few harsh chemicals as possible. All of their employees are very knowledgeable, helpful, and friendly. I would recommend Prime Pool to anyone who owns a pool. read less - 11/29/2018 

When we moved in, the pool was a swamp - Prime helped us get it sparkling like new again! Thank you for the excellent service! - 3/02/2017 

I am a very happy customer of Prime Pool Service. When I got a new pool they quickly got it under control. Now that I use them my pool is always clean and ready to swim without me doing anything! - 8/01/2013 

After a lengthy and frustrating pool construction experience, along came Mike and Prime Pool Service to save the day! They found issues the initial pool starter company missed, were respectful, prompt and educational. They won our business with their excellent customer service and attention to detail. We highly recommend them! - 2/02/2015 

Extremely happy with the services provided by Prime Pool. Cameron was awesome- super responsive, on time and happy to teach us along the way. Called on Friday, the team was out here by Monday and by Thursday the pool was drained, power washed, fixed lights, cleaned filters and refilled/balanced. Will... Read MoreExtremely happy with the services provided by Prime Pool. Cameron was awesome- super responsive, on time and happy to teach us along the way. Called on Friday, the team was out here by Monday and by Thursday the pool was drained, power washed, fixed lights, cleaned filters and refilled/balanced. Will absolutely recommend you guys and will use you moving forward. Thank you! read less - 8/27/2021 

We have thoroughly enjoyed Prime Pool Service. We had trouble with another service being too costly, giving us wrong information regarding the need to change out parts of our pool's pump, and etc.. This is an extremely reliable company who takes the headache out of servicing your pool. Hands down,... Read MoreWe have thoroughly enjoyed Prime Pool Service. We had trouble with another service being too costly, giving us wrong information regarding the need to change out parts of our pool's pump, and etc.. This is an extremely reliable company who takes the headache out of servicing your pool. Hands down, we would recommend them. read less - 12/06/2016 

Previous service was rolled into Prime Pool, so this is my first year. We are very happy, it feels like the same guys. 1 thing that can be helpful is it to get a consistent time window when they arrive, sometimes I let my dog out, and I was not... Read MorePrevious service was rolled into Prime Pool, so this is my first year. We are very happy, it feels like the same guys. 1 thing that can be helpful is it to get a consistent time window when they arrive, sometimes I let my dog out, and I was not aware someone was back there. But overall, my pool is great, and I really like how Prime Pool provides additional service for repairs if needed. read less - 7/01/2020 

We used Prime a year ago to empty our pool and clean it. They did an awesome job and I was able to maintain it pretty well until all of our recent rains. I've struggling to keep the chlorine level high enough so it's time to leave it up to... Read MoreWe used Prime a year ago to empty our pool and clean it. They did an awesome job and I was able to maintain it pretty well until all of our recent rains. I've struggling to keep the chlorine level high enough so it's time to leave it up to the experts. They were quick to provide a quote and are very knowledgeable! read less - 6/07/2021 

Great service, great people! I was very impressed with Prime Pool Service and their follow up! - 5/27/2016 

I want to give a big shout out for Cameron, our service technician from Prime Pool. We had a pump housing leak and my usual pool serivce company cannot fix it for two week. One call to Cameron of Prime Pool and he came out the same day and replaced... Read MoreI want to give a big shout out for Cameron, our service technician from Prime Pool. We had a pump housing leak and my usual pool serivce company cannot fix it for two week. One call to Cameron of Prime Pool and he came out the same day and replaced it with professionalism and reasonable cost. Five star service. read less - 7/13/2022 

After trying out 4 different companies, I finally found one that I can trust. My tech is amazing and the company stands behind their work. I would highly recommend! - 8/01/2022