Mike and his team go a great job. They are very reliable and attentive to our needs. My pool is virtually maintenance free thanks to them. We had and issue with our booster pump and they went to bat with the manufacturer for us and it was... Read MoreMike and his team go a great job. They are very reliable and attentive to our needs. My pool is virtually maintenance free thanks to them. We had and issue with our booster pump and they went to bat with the manufacturer for us and it was replaced at N/C! read less - 5/07/2014 

Well, I don't know how they do it, but Prime Pool Service is still providing their customers with the BEST service in Austin. (Which is amazing, considering all of the labor shortages and supply chain problems we're dealing with.) Cameron, Cody, Jeremy, and the rest of their... Read MoreWell, I don't know how they do it, but Prime Pool Service is still providing their customers with the BEST service in Austin. (Which is amazing, considering all of the labor shortages and supply chain problems we're dealing with.) Cameron, Cody, Jeremy, and the rest of their folks are simply wonderful. (fast replies, fast service, and fair prices.) If you're looking for a great pool company, I would recommend Prime Pools without hesitation. read less - 4/14/2022 

After trying out 4 different companies, I finally found one that I can trust. My tech is amazing and the company stands behind their work. I would highly recommend! - 8/01/2022 

I’ve gone a long route in the road to pool service. I’ve attempted to manage it myself ( badly)
I’ve tried many different pool services. That has been quite an adventure. Too often I’ve found that the service was spotty, many times the pool person not showing or simply... Read MoreI’ve gone a long route in the road to pool service. I’ve attempted to manage it myself ( badly)
I’ve tried many different pool services. That has been quite an adventure. Too often I’ve found that the service was spotty, many times the pool person not showing or simply doing a run and gun approach.
It was very frustrating.
Then I tried Prime. Frankly I was skeptical, Mike the owner came out and gave an itemized list of fixes due to the mismanagement of my pool and we fixed these items in steps.
I was first amazed with the results from one of the simplest they adjusted the flow in my pool and my pool which tends to accumulate leaves became so much easier to keep clean.
When my pump went out, as it tended to do about once a year, they recommended a change in brand and I have a pump that has lasted longer and is quieter than any before.
Their service is good their pool people reliable and informative.
I finally feel we’re a team now not just a money source.
I would give them five stars but I don’t want them to get cocky! 😉 read less - 7/06/2018 

I allowed the swimming pool to get out of balance due to a leak in the pump. Trying to correct the algae problem I over medicated the water, and it came time that I could no longer clear of the pool. As I was scheduled to be unavailable for... Read MoreI allowed the swimming pool to get out of balance due to a leak in the pump. Trying to correct the algae problem I over medicated the water, and it came time that I could no longer clear of the pool. As I was scheduled to be unavailable for a long period of time I decided to enlist a pool company to take over. Prime Pool Service was very responsive. They came out quickly, gave me a reasonable quote which included having to drain the entire pool and replace the water and fix any leaks that they discovered in the process. This they did quickly and efficiently. The pool is now clear and clean and the family is enjoying it while I'm away. read less - 7/24/2023 

Great service, great people! I was very impressed with Prime Pool Service and their follow up! - 5/27/2016 

Prime was contracted by Pentair to do warranty work on three LED lights that had become defective. Communication with the office and the technician Graham was extremely easy and straight forward. Graham came by and on the same visit replaced all three lights which is a tedious job. It requires... Read MorePrime was contracted by Pentair to do warranty work on three LED lights that had become defective. Communication with the office and the technician Graham was extremely easy and straight forward. Graham came by and on the same visit replaced all three lights which is a tedious job. It requires fishing the new lights through underground conduits from the old light cables. It also required him jumping in the water which was quite cold (65'ish degrees).

I was surprised at how fast they were and that they could knock it out in a single visit. He cleaned up all his work as if nobody was ever there and he followed up via email afterwards.

I'm definitely bringing my future pool repair needs to Prime Pool Service. read less - 4/24/2023 

Prime Pool Service rocks!!! Leo, our pool technician, is fantastic! The level of professionalism, attention to detail and care is second to none. Leo always listens to what we have to say and ensures we get a clean, beautiful pool and spa. We highly recommend Prime to anybody who needs... Read MorePrime Pool Service rocks!!! Leo, our pool technician, is fantastic! The level of professionalism, attention to detail and care is second to none. Leo always listens to what we have to say and ensures we get a clean, beautiful pool and spa. We highly recommend Prime to anybody who needs their pool needs done right! read less - 9/09/2017 

I am very pleased with the professionalism of this company. If there is an issue with my pool needing repair, they take care of it very quickly. I have had several pool services and this one exceeds my expectations! You won't b disappointed with their service! - 1/02/2017 

Great service. Our pool has never sparkled like it does now! - 8/03/2015 

Previous service was rolled into Prime Pool, so this is my first year. We are very happy, it feels like the same guys. 1 thing that can be helpful is it to get a consistent time window when they arrive, sometimes I let my dog out, and I was not... Read MorePrevious service was rolled into Prime Pool, so this is my first year. We are very happy, it feels like the same guys. 1 thing that can be helpful is it to get a consistent time window when they arrive, sometimes I let my dog out, and I was not aware someone was back there. But overall, my pool is great, and I really like how Prime Pool provides additional service for repairs if needed. read less - 7/01/2020 

When we moved in, the pool was a swamp - Prime helped us get it sparkling like new again! Thank you for the excellent service! - 3/02/2017 

  As a first time pool owner, I had zero experience with pool maintenance. I searched for companies around town that offered maintenance services and reached out to several. I ended up going with Prime Pool Service because they were extremely quick to respond, could fit me in faster than anyone... Read MoreAs a first time pool owner, I had zero experience with pool maintenance. I searched for companies around town that offered maintenance services and reached out to several. I ended up going with Prime Pool Service because they were extremely quick to respond, could fit me in faster than anyone else, and were extremely pleasant to correspond with. I've been extremely happy with their service so far. I've had a couple of pool issues come up and each time they were very quick to come out, diagnose, and fix the problem. On top of that, everyone I've interacted with from the office/billing staff to the pool cleaner to the pool repair techs have been super friendly and great to deal with. Couldn't be happier with their service. read less - 10/01/2018 

I've been using Prime Pool Service for several months and the service has been fairly good. I complained about the tech doing my pool so much (and regularly) they finally replaced him with Matt, our current tech. Matt actually took time with my pool yesterday and did what he was... Read MoreI've been using Prime Pool Service for several months and the service has been fairly good. I complained about the tech doing my pool so much (and regularly) they finally replaced him with Matt, our current tech. Matt actually took time with my pool yesterday and did what he was supposed to do-empty baskets, empty our bottom dweller and add chemicals to the pool. He added some water to the pool and checked the pump to make sure it was running correctly. These are things I EXPECT to be done. The previous tech spent maybe ten minutes per visit and skipped a large part of the maintenance he was supposed to be doing. Matt is great and I hope he actually stays my tech. My pool is sparkling clean and actually smells clean for a change. Keep up tge good work. read less - 9/01/2021 

These guys do great regular pool service and respond quickly when I have an issue! - 2/01/2018 

After a lengthy and frustrating pool construction experience, along came Mike and Prime Pool Service to save the day! They found issues the initial pool starter company missed, were respectful, prompt and educational. They won our business with their excellent customer service and attention to detail. We highly recommend them! - 2/02/2015 

We have used prime for just under a year now. We are so pleased with the time and energy they take into getting to know our pool so very well. I highly recommend them. - 5/01/2014 

We changed to Prime Pool Service a few months ago. Very professional and dependable. Our pool has never looked better. Highly recommend. - 6/04/2015 

So after I posted this review I got an email from the owner of Prime Pool. He sent an email I was supposed to have received explaining why the pool service was going up.

The explanation made sense, the hurricanes in Lake Charles last fall damaged the chlorine plant and... Read MoreSo after I posted this review I got an email from the owner of Prime Pool. He sent an email I was supposed to have received explaining why the pool service was going up.

The explanation made sense, the hurricanes in Lake Charles last fall damaged the chlorine plant and created a shortage driving the price up. Nice to have an explanation. I can not prove that I did not receive this email but I do not believe we received it. He said she said? Maybe we did maybe we didn't. At least I know why prices went up.

When the shortage is over will costs go down? read less - 6/28/2021 

I can't say enough good things about this company. From the initial call to the final communication after all my issues were resolved, I simply had an amazing experience.

They listened, cared about my issues, did not take advantage of things I asked about and gave recommendations on how I... Read MoreI can't say enough good things about this company. From the initial call to the final communication after all my issues were resolved, I simply had an amazing experience.

They listened, cared about my issues, did not take advantage of things I asked about and gave recommendations on how I could self maintain items, etc.

I got follow up calls, texts, emails and invoices all digital which was appreciated it. Staff was friendly but super professional.

In short, they got their shit together, give these guys a call, you won't regret it 🙂 read less - 8/13/2021 

  The team at Prime are responsive and do excellent work. Their warranty support has been top notch. Highly recommend. - 6/16/2018 

  We have been using Prime Pool's services for 4 months now and have been very happy with them. In my opinion, they are fairly priced for the service you receive. They have wonderful communication skills and are punctual with returning calls and emails. They also alert us if they notice... Read MoreWe have been using Prime Pool's services for 4 months now and have been very happy with them. In my opinion, they are fairly priced for the service you receive. They have wonderful communication skills and are punctual with returning calls and emails. They also alert us if they notice anything with our pool. They keep our pool in wonderful condition! We have multiple large trees around our pool that drop alot of leaves into the water. The employee who cleans our pool always stays as long as he has to to do a thorough job. I personally like the fact they also handle our pool repairs. They fixed our heater and installed a clorinater. Both were done promptly and they even came back on a separate visit to walk us through working the heater. Since we have small children, we like the fact that they use as few harsh chemicals as possible. All of their employees are very knowledgeable, helpful, and friendly. I would recommend Prime Pool to anyone who owns a pool. read less - 11/29/2018 

Mike is a great service provider. - 7/23/2013 

Love these guys & thanks to them, we love our pool again!!! - 8/11/2016 

We are new pool owners and just started with Prime Pool Service. Our pool looks crystal clear and amazing! We are so happy with their service and would highly recommend them! - 6/10/2014 

Prime was contracted by Pentair to do warranty work on three LED lights that had become defective. Communication with the office and the technician Graham was extremely easy and straight forward. Graham came by and on the same visit replaced all three lights which is a tedious job. It requires... Read MorePrime was contracted by Pentair to do warranty work on three LED lights that had become defective. Communication with the office and the technician Graham was extremely easy and straight forward. Graham came by and on the same visit replaced all three lights which is a tedious job. It requires fishing the new lights through underground conduits from the old light cables. It also required him jumping in the water which was quite cold (65'ish degrees).

I was surprised at how fast they were and that they could knock it out in a single visit. He cleaned up all his work as if nobody was ever there and he followed up via email afterwards.

I'm definitely bringing my future pool repair needs to Prime Pool Service. read less - 4/24/2023 

We have had Prime Pool service for two years and they are on time every time! When we needed repairs in equipment they are here ASAP!
Highly recommend them! - 4/01/2014 

Prime Pool Service has been there for us when our pool installer was not. Jonathan called us back to talk about our concerns with our pump even though he was just released from the hospital! He's always listened to what we have to say and really seems to... Read MorePrime Pool Service has been there for us when our pool installer was not. Jonathan called us back to talk about our concerns with our pump even though he was just released from the hospital! He's always listened to what we have to say and really seems to care about us. We also use their weekly pool cleaning service and been very happy with Hector and Jorge. Our experience with Prime has been nothing but pleasant and easy and I would recommend them to anyone looking for a pool service. read less - 5/09/2017 

We've had a pool for 12 years and been through several pool service companies. Prime has been the most reliable, honest, customer focused group we've been able to find. Jonathan is great at communicating with us to make sure we understand any time we need a fix to... Read MoreWe've had a pool for 12 years and been through several pool service companies. Prime has been the most reliable, honest, customer focused group we've been able to find. Jonathan is great at communicating with us to make sure we understand any time we need a fix to the system. The cleaning crew has always made sure the pool looks it's best. Great company if you're in need of a pool service. read less - 10/09/2019 

Been using Prime for 3 months. Bought an older home with an older pool and the gentleman that came out to help inspect the Old Pool was very helpful. He did not try to sell me like the 3 other companies did. Old parts but all working and he said... Read MoreBeen using Prime for 3 months. Bought an older home with an older pool and the gentleman that came out to help inspect the Old Pool was very helpful. He did not try to sell me like the 3 other companies did. Old parts but all working and he said don't fix until it breaks. They clean my pool weekly and have a very friendly staff. Highly recommend. read less - 7/06/2015 

Been with Prime Pool service for almost 3 years and very satisfied with their service. They'll contact me if for verification if anything other than cleaning needs to be done. - 9/04/2013 

  Top notch service. Fast, efficient, and reliable. These guys are truly the best in town. I am so glad we switched to Prime Pool Service! - 6/03/2019 

Prime has taken great care of our family for years, first my parents and now me. Great service and very reasonable prices. - 2/01/2017 

We just started with Prime Pool Service this summer and we couldn’t be happier. They are always professional and always on time. In addition to a weekly regular maintenance, we had them do a major repair on our system and our pool is now running better than ever. - 10/02/2018 

We have used Prime Pool Service for several years. They are friendly, consistent, reliable and always available in an emergency. Don't know what we would do without them. - 10/01/2013 

Prime Pools was recommended to us by our neighbors when we moved to Jonestown from California. They have been top notch since day one, and we're going on 7 months now with Prime Pools. Our service tech Michael is always friendly, keeps the pool sparkly clean, and never... Read MorePrime Pools was recommended to us by our neighbors when we moved to Jonestown from California. They have been top notch since day one, and we're going on 7 months now with Prime Pools. Our service tech Michael is always friendly, keeps the pool sparkly clean, and never misses a day. He even made sure to come by and clean our pool before the holiday! Good luck getting service like that from any other company. Our 2 Boston Terrier dogs love Michael, and the one even looks forward to his weekly visit. On top of the great service, they are honest and go out of their way to come out ASAP to fix a problem. 2 Thumbs up and 5 stars for Prime Pools!! read less - 7/21/2017 

Got a quote from my previous pool company for a repair that seemed way high, Prime Pool came out and figured out it they could replace a part instead of the entire system! Saved me thousands:) Highly recommended this company. Pool has never looked better after 7 years of using... Read MoreGot a quote from my previous pool company for a repair that seemed way high, Prime Pool came out and figured out it they could replace a part instead of the entire system! Saved me thousands:) Highly recommended this company. Pool has never looked better after 7 years of using various companies. This one is the best for sure! read less - 6/01/2023 

Just jumped on with Prime this past week and been very happy so far. I was extremely impressed that Mike actually insisted on coming to my home (same day) and wanting to really understand my pool before just giving me a quote on weekly service. Very professional. Mike was able... Read MoreJust jumped on with Prime this past week and been very happy so far. I was extremely impressed that Mike actually insisted on coming to my home (same day) and wanting to really understand my pool before just giving me a quote on weekly service. Very professional. Mike was able to quickly give a very accurate assessment of where my pool was in terms of condition and recommend a reasonable fee to get us back into perfect shape. I have experienced several cleaning companies in the past few years since owning our pool and I have yet to find one that is both reliable and educated. I think we might have finally found the right company. I feel I can trust Prime Pool Service to treat and care for my pool just as I would if I had the time and education. read less - 4/01/2014 

Excellent and thorough pool services! Guys are on them and diligent with their work! Thank you so much for helping us keep our backyard a fun place for our kids to enjoy! - 7/01/2022 

We have thoroughly enjoyed Prime Pool Service. We had trouble with another service being too costly, giving us wrong information regarding the need to change out parts of our pool's pump, and etc.. This is an extremely reliable company who takes the headache out of servicing your pool. Hands down,... Read MoreWe have thoroughly enjoyed Prime Pool Service. We had trouble with another service being too costly, giving us wrong information regarding the need to change out parts of our pool's pump, and etc.. This is an extremely reliable company who takes the headache out of servicing your pool. Hands down, we would recommend them. read less - 12/06/2016 

would highly recommend prime pool service. Cody Hozjan, who was our technician that came out, was very professional. He took the time to answer all our questions and help us to understand out pool and filter. He is really knowledgeable and patient. He kept us informed... Read Morewould highly recommend prime pool service. Cody Hozjan, who was our technician that came out, was very professional. He took the time to answer all our questions and help us to understand out pool and filter. He is really knowledgeable and patient. He kept us informed about every aspect of what he was doing for the pool and filter. Cody is the first person that has ever taught us how to operate our pool and filter. we have taken his advice and look forward to working with him in the future if we run into any issues. read less - 3/04/2022 

They were absolutely wonderful to work with. Immediately picked up the phone and scheduled a free estimate to accommodate my schedule. The manager, Stephen Jackson, arrived on time, and did a thorough assessment of what services I needed, and gave me a detailed breakdown of the services they... Read MoreThey were absolutely wonderful to work with. Immediately picked up the phone and scheduled a free estimate to accommodate my schedule. The manager, Stephen Jackson, arrived on time, and did a thorough assessment of what services I needed, and gave me a detailed breakdown of the services they offered, and how much it was going to be, and quoted me a fair price. Was extremely friendly and knowledgeable as well. Once I filled out the contract and emailed them, they were very quick to respond and setup my account for me. Overall, very friendly people and easy to work with. So far, it has been a great experience, and I would recommend so far. read less - 12/07/2022 

We’re pool newbies…100%. Neither me nor my husband had a pool growing up. We wanted to handle the upkeep of our new pool ourselves. Well, with kids and our busy life, we found that having someone maintain our pool is a great choice. In my opinion Prime Pool Service is:... Read MoreWe’re pool newbies…100%. Neither me nor my husband had a pool growing up. We wanted to handle the upkeep of our new pool ourselves. Well, with kids and our busy life, we found that having someone maintain our pool is a great choice. In my opinion Prime Pool Service is: (1) consistent, (2) responsive, (3) thorough, (4) friendly, and (5) trustworthy (we have dogs in our backyard and the gate is ALWAYS shut and locked by them).

When we were initially considering pool companies, the owner came out and discussed all services with us. He encouraged us to research our options. He was confident in his company for sure. He even provided me with a blog to help us take care of our pool ourselves. Well, that didn’t work out. So, thank you for allowing us to worry about one less thing in our busy lives. read less - 5/06/2015 

If you need your pool cleaned or worked on, call these guys! They are prompt, thorough, and reasonable! I have used them now for about a year and could not be happier!!! - 4/11/2019 

We've had issues with our pool since inheriting it when we bought our home. Prime Pool has been very clear and informative and quick to help us resolve some of the problems. They've been trustworthy and reliable. I would highly recommend them. - 9/04/2014 

We've been using Prime Pool Service for almost 2 years now and they are awesome. They've never missed an appointment, and our pool is always clean and ready for use. I'm also a big fan of paying the same amount each month instead of getting hit with bigger... Read MoreWe've been using Prime Pool Service for almost 2 years now and they are awesome. They've never missed an appointment, and our pool is always clean and ready for use. I'm also a big fan of paying the same amount each month instead of getting hit with bigger costs over the summer. Signing up with Prime was easily the best decision we've made when it comes to our pool. read less - 9/01/2020 

It is so nice to always have a nice looking pool. They are reliable and consistent about coming to clean. Transparent about any repairs that need to be done. - 7/18/2016 

Every week the folks at Prime Pool do a fantastic job on our pool in Great Hills. Anytime there's an issue with our weekly service, they work quickly to fix it (though there are rarely problems). Repairs are excellent and only advised when it's clear they're absolutely necessary.

Our weekly... Read MoreEvery week the folks at Prime Pool do a fantastic job on our pool in Great Hills. Anytime there's an issue with our weekly service, they work quickly to fix it (though there are rarely problems). Repairs are excellent and only advised when it's clear they're absolutely necessary.

Our weekly tech is smart, thorough and friendly. Last week he was concerned that the guys who filled in for him the week before had failed to notice some algae growth, so he paused his work to ask me if I was satisfied, and then he called them in front of me (no algae, it was just floral detritus).

We were also impressed by the way Prime communicated with us about the chlorine shortage, and their transparency regarding the minor price increase necessitated by that shortage. Everyone at this company is responsive, warm, and meticulous. They actually care about making their customers happy. read less - 8/02/2021 

There are lots of pool companies out there and I can proudly say we highly recommend Cameron and Prime Pool Service. We were referred to Prime Pools after buying a house and receiving a pretty long inspection report of repairs that needed to be done. Cameron was very responsive and... Read MoreThere are lots of pool companies out there and I can proudly say we highly recommend Cameron and Prime Pool Service. We were referred to Prime Pools after buying a house and receiving a pretty long inspection report of repairs that needed to be done. Cameron was very responsive and is clearly an expert when it comes to anything and everything pool related. Very happy with his work. Thank you Prime Pools! read less - 10/04/2022 

We recently purchased a home with a pool and had Prime Pool Service recommended by a friend. We had stubborn algae in the pool and Prime Pool Service came out repeatedly until it was gone.
We are very pleased with the service they provide! - 7/31/2017 

We have the pleasure of having Prime Pool Service service our pool, spa & pool equipment and they have been outstanding. They take the time to discuss any issues at hand and walk us through their process; so, we know why they are doing any maintenance and/or repairs needed... Read MoreWe have the pleasure of having Prime Pool Service service our pool, spa & pool equipment and they have been outstanding. They take the time to discuss any issues at hand and walk us through their process; so, we know why they are doing any maintenance and/or repairs needed to ensure we have the best service. A special thanks to Shane, who does an excellent job of cleaning and servicing our pool and spa. We highly recommend Prime Pool Service! read less - 6/20/2020 

We have been using Prime Pool's services for 4 months now and have been very happy with them. In my opinion, they are fairly priced for the service you receive. They have wonderful communication skills and are punctual with returning calls and emails. They also alert us if they notice... Read MoreWe have been using Prime Pool's services for 4 months now and have been very happy with them. In my opinion, they are fairly priced for the service you receive. They have wonderful communication skills and are punctual with returning calls and emails. They also alert us if they notice anything with our pool. They keep our pool in wonderful condition! We have multiple large trees around our pool that drop a lot of leaves into the water. The employee who cleans our pool always stays as long as he has to to do a thorough job. I personally like the fact they also handle our pool repairs. They fixed our heater and installed a clorinator. Both were done promptly and they even came back on a separate visit to walk us through working the heater. Since we have small children, we like the fact that they use as few harsh chemicals as possible. All of their employees are very knowledgeable, helpful, and friendly. I would recommend Prime Pool to anyone who owns a pool. read less - 11/29/2018 

I use Prime Pool Service for my weekly pool service. Recently, I had repairs and upgrades done as well. Prime Pool explained the repairs needed along with a cost estimate. Jeremy even called me to walk me through the quote and reason for the pricing. Jeremy... Read MoreI use Prime Pool Service for my weekly pool service. Recently, I had repairs and upgrades done as well. Prime Pool explained the repairs needed along with a cost estimate. Jeremy even called me to walk me through the quote and reason for the pricing. Jeremy got all issues fixed in a timely manner and was very friendly, helpful, and professional. read less - 7/08/2021 

Looking for a full service pool company ? Look no further !
Prime Pool Service has taken over the servicing of our pool and it has never looked better. It's a pleasure to work with a company that treats your pool as if they own it themselves. On time service,... Read MoreLooking for a full service pool company ? Look no further !
Prime Pool Service has taken over the servicing of our pool and it has never looked better. It's a pleasure to work with a company that treats your pool as if they own it themselves. On time service, knowledgeable and friendly staff from field to office makes this company the " go to " service provider. read less - 7/02/2020 

Most professional pool service ever. These folks are great! - 11/04/2014 

Prime Pool Service does a great job. Recommended.
Otis Johnson, Austin homeowner. - 7/02/2020 

Have been a Prime Pool customer for many years. They have always been very responsive and do quality work. I called them early during our recent winter storm. They assessed and repaired quickly. Would definitely recommend. - 3/13/2021 

Prime Pool Service is 1st Class! I have been with them nearly a year now and i can truly say i do not know how i would have coped with being a newbie with a pool without them!.
The service is outstanding & i recommend them hands down
Jonathon, Greg &... Read MorePrime Pool Service is 1st Class! I have been with them nearly a year now and i can truly say i do not know how i would have coped with being a newbie with a pool without them!.
The service is outstanding & i recommend them hands down
Jonathon, Greg & Josh - thank you for looking after your customers ( especially me ) ! read less - 3/28/2018 

I've been on the board of our HOA for over 10 years and we've had our share of pool companies come and go and had to yet find one that at least met our expectations. Well, our quest is done because we are so happy with Prime Pools. We have... Read MoreI've been on the board of our HOA for over 10 years and we've had our share of pool companies come and go and had to yet find one that at least met our expectations. Well, our quest is done because we are so happy with Prime Pools. We have a half size olympic pool with 5 swim lanes and a kiddie pool which were all built 1996. The equipment in our pool pump house was severely damaged by the recent freeze. Prime Pool not only repaired the broken equipment, but went above and beyond sweeping and cleaning the pump house in addition to replacing other components that would have probably failed during the summer pool season. The met with me to review the options and get to an agreement on time frame and price. The approach the took to get it fixed once and do it right from the get go is going to save us the inconvenience of having to deal with shutting down the pool during repairs and also risking the pool chemistry to go out of whack. But there is more! After they were done with the repairs, we sat down and discussed what options were available to us towards reducing power consumption, improving filtration and perhaps upgrading from chlorine tablets to salt water chlorinators. They provided me with quotes for the work together with estimated power savings. That information will come in very handy as we set next year's budget. As of this email, our pool is crustal clear and I do not recall a time in the past 4 years that it has been so clear. A BIG THANK YOU to Jonathon Eanes for his tireless dedication to do it right, delivering quality results and excellent customer service. read less - 5/21/2021 

We just started working with Prime Pool Service and our experience has been great. Jeremy Goldstein is a treasure. He is very profesional and he was able to get our pool ready for a leak detection that we needed to take care of. We had been having a hard time... Read MoreWe just started working with Prime Pool Service and our experience has been great. Jeremy Goldstein is a treasure. He is very profesional and he was able to get our pool ready for a leak detection that we needed to take care of. We had been having a hard time making our pool look clear again and getting rid of algae. So far, it has been a pleasure working with Prime Pool Service. read less - 8/16/2023 

I highly recommend Prime Pools! They offer very prompt and dependable service! - 4/05/2018 

Very responsive and always address any questions or concerns in a timely manner. - 8/07/2023 

Great to work with. Very knowledgeable and professional. Highly recommended. - 7/05/2017 

We've been using Prime Pool Service for 8 months now; when we started our pool was terrible - we had left it empty for many months and we thought it was impossible to get it back to normal functioning. Jonathon Eanes of Prime Pool came and looked at it, gave... Read MoreWe've been using Prime Pool Service for 8 months now; when we started our pool was terrible - we had left it empty for many months and we thought it was impossible to get it back to normal functioning. Jonathon Eanes of Prime Pool came and looked at it, gave us an estimate, and assured us that he could bring it back to its former glory, and they did!
It needed some work done but he did his very best to find the cheapest solution to resolve the problem successfully and within a couple of months of TLC our pool is beautiful. We are now looking at an emerald green pool just waiting for warmer weather for us to enjoy.
Thank you Jonathon and your team! read less - 3/01/2017 

Prime Pool Service has been doing the water treatment for my pool for over four years now. It gives me peace of mind that they handle the chemicals. I do not have to store chemicals or figure out what needs to be added to keep my pool safe. They come... Read MorePrime Pool Service has been doing the water treatment for my pool for over four years now. It gives me peace of mind that they handle the chemicals. I do not have to store chemicals or figure out what needs to be added to keep my pool safe. They come once a week. They are always friendly if we see them in the yard with the dogs. If I have any questions, they are quick to respond and get me answers. I appreciate having a service company that handles things professionally. read less - 6/02/2023 

I was in search of a reliable, professional weekly pool service. I called and left a message and my call was immediately returned. I was set up to talk with service manager to assess my pool needs. These guys were responsive and very professional. The service to date has been... Read MoreI was in search of a reliable, professional weekly pool service. I called and left a message and my call was immediately returned. I was set up to talk with service manager to assess my pool needs. These guys were responsive and very professional. The service to date has been terrific. I met my tech this week and he was friendly and thorough. The tech noticed some issues with my pool and I was immediately notified via an email. They provided options for review and repair. All was handled on-time, in a professional manner and on budget. I have been through several "local" pool guys and this company is by far the most reliable and professional. read less - 12/01/2021 

We have used prime for a couple of months now. They have been great keeping our pool clean and running well. We are very happy with their service. - 7/01/2014 

  The guys at Prime Pool are fantastic! Not only are they keeping my pool clean....they fix any problem that comes up usually within a day and at a very reasonable cost! - 3/27/2019 

I want to give a big shout out for Cameron, our service technician from Prime Pool. We had a pump housing leak and my usual pool serivce company cannot fix it for two week. One call to Cameron of Prime Pool and he came out the same day and replaced... Read MoreI want to give a big shout out for Cameron, our service technician from Prime Pool. We had a pump housing leak and my usual pool serivce company cannot fix it for two week. One call to Cameron of Prime Pool and he came out the same day and replaced it with professionalism and reasonable cost. Five star service. read less - 7/13/2022 

Cameron was delightful to work with. We needed our pool drained. Cameron also cleaned it, and repaired a light for us. He was professional, quick and friendly. We look forward to working with him in the future and recommend him highly!

Thanks Cameron! - 8/26/2021 

I have recently signed up with Prime for our pool maintenance and they have been great with getting the pool swim-ready with clear and prompt communication. I recently also used Graham to repair our auto-fill for the pool and he was prompt and efficient with his service. - 10/02/2023 

Best pool service in town. I've used them for years and never had an issue. Great employees, great ownership, great company. Highly recommend. - 10/01/2020 

Prime pool service has delivered exceptionally well. I would recommend them to anyone looking to spend more time enjoying their pool! - 5/01/2015 

Cameron from Prime Pool Services was one of the nicest and most professional person I have ever hired. He was not a pushy sales guy, was responsive, showed up on time, and delivered exactly what he promised. I have worked with other pool services for repairs and had to chase... Read MoreCameron from Prime Pool Services was one of the nicest and most professional person I have ever hired. He was not a pushy sales guy, was responsive, showed up on time, and delivered exactly what he promised. I have worked with other pool services for repairs and had to chase them to come do the work. I will absolutely call Caneron again for any future repairs. read less - 9/17/2021 

  My condominium community came to Prime Pool Service ​for a 2nd opinion diagnosing problems with both of our pools. Initially we were just looking for a company to do repairs but Mike impressed us so much that we switched to Prime for our maintenance as well. Mike and his crew... Read MoreMy condominium community came to Prime Pool Service ​for a 2nd opinion diagnosing problems with both of our pools. Initially we were just looking for a company to do repairs but Mike impressed us so much that we switched to Prime for our maintenance as well. Mike and his crew are courteous, knowledgeable, reliable and affordable. Prime Pool Service is a real pleasure to work with and they turned pools that had been green for months around in a day! Thank you! read less - 8/13/2018 

Hi , I started using this pool service about 3 months ago , they do an awesome job !!! , show up on time & do an extensive clean & are very detailed about their service !!! so glad i switched to them ,... Read MoreHi , I started using this pool service about 3 months ago , they do an awesome job !!! , show up on time & do an extensive clean & are very detailed about their service !!! so glad i switched to them , thanks , andy read less - 12/02/2014 

great follow up and care! very easy to communicate with the Company - 8/01/2023 

These guys are fantastic. As a owner of an aging pool i appreciate how they are proactive and that they give me options on repairs. They are always there, every single week. Extremely dependable. I highly recommend them. - 10/04/2016 

We've had Prime for a couple of months now and we are VERY pleased. They show up when they are supposed to, our pool looks great and our service tech is so polite and professional. - 12/01/2021 

Extremely happy with the services provided by Prime Pool. Cameron was awesome- super responsive, on time and happy to teach us along the way. Called on Friday, the team was out here by Monday and by Thursday the pool was drained, power washed, fixed lights, cleaned filters and refilled/balanced. Will... Read MoreExtremely happy with the services provided by Prime Pool. Cameron was awesome- super responsive, on time and happy to teach us along the way. Called on Friday, the team was out here by Monday and by Thursday the pool was drained, power washed, fixed lights, cleaned filters and refilled/balanced. Will absolutely recommend you guys and will use you moving forward. Thank you! read less - 8/27/2021 

Great to have this professional pool service on our home team. We knew our previous service was not right. Glad we had an inspection and plan to care for a healthy pool. They can maintain, repair and provide start up services. They are very nice and talk to... Read MoreGreat to have this professional pool service on our home team. We knew our previous service was not right. Glad we had an inspection and plan to care for a healthy pool. They can maintain, repair and provide start up services. They are very nice and talk to us about recommendations and help educate us as to pool integrity. Having a pool professional has made our home time much easier and our pool enjoyment has never been better. read less - 9/01/2020 

We've been using Prime Pool Service for about a year and they are the best. We have used three pool service companies previously and have always been disappointed by the level of unprofessionalism of these companies. Prime is the antithesis of this. They are professional, prompt, great customer service, outstanding... Read MoreWe've been using Prime Pool Service for about a year and they are the best. We have used three pool service companies previously and have always been disappointed by the level of unprofessionalism of these companies. Prime is the antithesis of this. They are professional, prompt, great customer service, outstanding results and great prices. Cannot recommend them enough!!! read less - 12/01/2017 

I wanted to replace the heater on my pool and I needed it done quickly as my son and his buddies were coming to stay here for spring break. I called Prime/Jonathan on Monday and they were able to have Cameron here on Tues to do the install. Took a... Read MoreI wanted to replace the heater on my pool and I needed it done quickly as my son and his buddies were coming to stay here for spring break. I called Prime/Jonathan on Monday and they were able to have Cameron here on Tues to do the install. Took a morning and was done. Cameron did a professional install then showed me the work and how to operate. Really appreciated the speed of response, the high quality work and the professionalism. I've been very happy with the service from Prime Pool. read less - 3/10/2020 

We've been with Prime for only a few months, but absolutely love the service and the appearance of the pool. Maintained it myself for about a year, but a busy lifestyle and deteriorating pool condition forced me into searching for a full-service company. That's exactly what I have received from... Read MoreWe've been with Prime for only a few months, but absolutely love the service and the appearance of the pool. Maintained it myself for about a year, but a busy lifestyle and deteriorating pool condition forced me into searching for a full-service company. That's exactly what I have received from Prime. I did my research and came chose Prime, and I couldn't be happier about that choice. All the employees are approachable, courteous and very professional. Highly recommend to anyone looking for a pool service company. read less - 9/01/2015 

We have been a customer with Prime for the last couple of years, and they have been amazing to work with. Punctual, responsive, and knowledgeable. The entire team is very professional, and we know that when they say they are going to do something it will be done... Read MoreWe have been a customer with Prime for the last couple of years, and they have been amazing to work with. Punctual, responsive, and knowledgeable. The entire team is very professional, and we know that when they say they are going to do something it will be done in a timely manner and correct the first time. We have had our pool for over 10 years and it has never been in better shape. Be sure to give Prime a chance to impress you too! read less - 4/09/2019 

I have tried multiple sources for pool repair over the years and quite honestly had lost my confidence and had low expectations for any pool service.

I know that Prime has a good reputation in our community, so I reached out and had a service call from Jeremy. He... Read MoreI have tried multiple sources for pool repair over the years and quite honestly had lost my confidence and had low expectations for any pool service.

I know that Prime has a good reputation in our community, so I reached out and had a service call from Jeremy. He is professional, very responsive and most importantly super knowlegeable. I have used them twice and in both scenarios they were able to make a repair quickly and efficiently. Already had the parts on 1 service call and had parts within 12 hours on a separate occasion.

I am crossing my fingers, but feel like I have finally found a company I can trust and count on. read less - 4/07/2023 

We have used Prime Pool Service at Hampton Inn Austin Cedar Park for last several Years and they do an excellent job!!! - 3/06/2018 

I would recommend Prime Pool Service to anyone with a pool! We've been working with them for over a year now, on our constantly problematic, OLD pool and they have shown outstanding service. They are always quick to respond and work through our issues. They have a... Read MoreI would recommend Prime Pool Service to anyone with a pool! We've been working with them for over a year now, on our constantly problematic, OLD pool and they have shown outstanding service. They are always quick to respond and work through our issues. They have a friendly, reliable staff that we know we can count on. Outstanding Pool Service! read less - 2/04/2016 

We are very satisfied with our pool service with Prime Pools. They replaced all of our pool equipment from the storm damage and provided timely service. Great follow up from Jonathan! - 1/10/2022 

I'm updating my review. Prime Pools is still the best pool company in Austin hands down. They are fast and efficient. Give very clear bids and repair very fast! The entire staff to Jeremy (my favorite) to Lotus, Kyle, Cameron, Stephen, etc... they are always helpful and knowledgeable. They always... Read MoreI'm updating my review. Prime Pools is still the best pool company in Austin hands down. They are fast and efficient. Give very clear bids and repair very fast! The entire staff to Jeremy (my favorite) to Lotus, Kyle, Cameron, Stephen, etc... they are always helpful and knowledgeable. They always answer the phone and will help with any issues at hand. Thank you so much Prime Pools! read less - 9/10/2022 

Great service. I had some troubles with another company replacing my pool pump and was in the process of selling my house. I called Prime Pool Service and they went out of there way to come out the same day I called (Friday) and told me they'd be back Monday... Read MoreGreat service. I had some troubles with another company replacing my pool pump and was in the process of selling my house. I called Prime Pool Service and they went out of there way to come out the same day I called (Friday) and told me they'd be back Monday morning and they were here at 8:00 AM sharp and had everything up and running perfectly in a few hours. Will only use this company in the future. read less - 10/31/2016 

Winter Freeze 2021, Day 1 and.. my pool pump burned up. In the Spring I had a backflow stop installed and did not know how to winterize. Recalled seeing a Prime pool service truck and googled the Co. These guys had a truck out that afternoon! They winterized the pool... Read MoreWinter Freeze 2021, Day 1 and.. my pool pump burned up. In the Spring I had a backflow stop installed and did not know how to winterize. Recalled seeing a Prime pool service truck and googled the Co. These guys had a truck out that afternoon! They winterized the pool and gathered info necessary to replace the pump, which they completed the very next day! I cannot say enough to thank them for their honesty, quality and timeliness. read less - 2/12/2021 

  Last year I purchased a Glacier Pool Cooler from Prime Pool Service, These guys did a professional job all the way! I couldn't be happier... Life in the pool a 100% better than years before, before my water temps were in the upper 90's and after the cooler was installed,... Read MoreLast year I purchased a Glacier Pool Cooler from Prime Pool Service, These guys did a professional job all the way! I couldn't be happier... Life in the pool a 100% better than years before, before my water temps were in the upper 90's and after the cooler was installed, it never even reached 90 degrees all last summer....stayed around 82/83...which is perfect for us... Thanks again Prime Pool Service... read less - 6/03/2019 

I highly reccomend this company. Great job every time. - 3/01/2017 

We couldn't be happier with Prime. Their team is knowledgeable, professional, proactive and detail oriented with very good customer service. - 3/01/2021 

Prime pool service is great. They are reliable, professional and very reasonably priced. Highly recommend! - 7/01/2021 

Prime Pool Service gets the job done! Pool service and follow up are on point. They have awesome competitive pricing. I would love it if they had an online too to pay and communicate. Mike their accountant makes up for it and is super accommodating. - 3/02/2018 

Prime pool is an amazing company because they are the best prepared they were the only company when I called that was first and most importantly the lowest cost per month and second could actually see me and get me started for service within in the week as opposed to... Read MorePrime pool is an amazing company because they are the best prepared they were the only company when I called that was first and most importantly the lowest cost per month and second could actually see me and get me started for service within in the week as opposed to starting my service 2-4 weeks out and being put on a waiting list. read less - 9/20/2021 

Prime pool service employees are reliable, professional and very knowledgeable. Cash is our technician and he is thorough with every service. Thank you so much for keeping us in pool season!!!! - 5/03/2022 

I switched to Prime Pool Care as I was seeking a professional pool care company with qualified and professional technicians. My weekly service is performed and my pool has not looked better. A special shout out to Graham for his professional and courteous attention to a technical service issue... Read MoreI switched to Prime Pool Care as I was seeking a professional pool care company with qualified and professional technicians. My weekly service is performed and my pool has not looked better. A special shout out to Graham for his professional and courteous attention to a technical service issue with the pool that required pool repair. He is knowledgeable, responsive and took care of the job all while explaining my options and the costs associated with the repair. I look forward to continuing service with Prime Pool for a long time! read less - 6/02/2023