Read Our Reviews
Amanda E.
My condominium community came to Prime Pool Service for a 2nd opinion diagnosing problems with both of our pools. Initially we were just looking for a company to do repairs but Mike impressed us so much that we switched to Prime for our maintenance as well. Mike and his crew are courteous, knowledgeable, reliable and affordable. Prime Pool Service is a real pleasure to work with and they turned pools that had been green for months around in a day! Thank you! - 8/13/2018
Read Moreread lessBrad W.
I use Prime Pool Service for my weekly pool service. Recently, I had repairs and upgrades done as well. Prime Pool explained the repairs needed along with a cost estimate. Jeremy even called me to walk me through the quote and reason for the pricing. Jeremy got all issues fixed in a timely manner and was very friendly, helpful, and professional. - 7/08/2021
Read Moreread lessBrian V.
Prime was contracted by Pentair to do warranty work on three LED lights that had become defective. Communication with the office and the technician Graham was extremely easy and straight forward. Graham came by and on the same visit replaced all three lights which is a tedious job. It requires fishing the new lights through underground conduits from the old light cables. It also required him jumping in the water which was quite cold (65'ish degrees).
I was surprised at how fast they were and that they could knock it out in a single visit. He cleaned up all his work as if nobody was ever there and he followed up via email afterwards.
I'm definitely bringing my future pool repair needs to Prime Pool Service. - 4/24/2023Read Moreread lessJason M.
We've been using Prime Pool Service for about a year and they are the best. We have used three pool service companies previously and have always been disappointed by the level of unprofessionalism of these companies. Prime is the antithesis of this. They are professional, prompt, great customer service, outstanding results and great prices. Cannot recommend them enough!!! - 12/01/2017Read Moreread lessRachel Z.
Great to have this professional pool service on our home team. We knew our previous service was not right. Glad we had an inspection and plan to care for a healthy pool. They can maintain, repair and provide start up services. They are very nice and talk to us about recommendations and help educate us as to pool integrity. Having a pool professional has made our home time much easier and our pool enjoyment has never been better. - 9/01/2020
Read Moreread lessKevin K.
We have been using Prime Pool's services for 4 months now and have been very happy with them. In my opinion, they are fairly priced for the service you receive. They have wonderful communication skills and are punctual with returning calls and emails. They also alert us if they notice anything with our pool. They keep our pool in wonderful condition! We have multiple large trees around our pool that drop a lot of leaves into the water. The employee who cleans our pool always stays as long as he has to to do a thorough job. I personally like the fact they also handle our pool repairs. They fixed our heater and installed a clorinator. Both were done promptly and they even came back on a separate visit to walk us through working the heater. Since we have small children, we like the fact that they use as few harsh chemicals as possible. All of their employees are very knowledgeable, helpful, and friendly. I would recommend Prime Pool to anyone who owns a pool. - 11/29/2018Read Moreread lessCloyd G.
We have used several pool service companies over the last 10 years in Austin. Sometimes the personnel seemed competent, but service always became very spotty. Prime is totally professional and very competent. Our frustration with poor pool service is over. Also, really like their full service capability that includes equipment repair. - 4/23/2021
Read Moreread lessSteve S.
Prime Pool Service takes care of our pool on a regular basis and does a wonderful job. After discovering a leak in the plumbing of the pool we were in need of some extra attention. Kyle went the extra mile to get our pool back into shape in no time. Great job! - 8/24/2023
Read Moreread lessStephanie K.
I switched to Prime Pool Care as I was seeking a professional pool care company with qualified and professional technicians. My weekly service is performed and my pool has not looked better. A special shout out to Graham for his professional and courteous attention to a technical service issue with the pool that required pool repair. He is knowledgeable, responsive and took care of the job all while explaining my options and the costs associated with the repair. I look forward to continuing service with Prime Pool for a long time! - 6/02/2023Read Moreread lessCarlos C.
Cameron from Prime Pool Services was one of the nicest and most professional person I have ever hired. He was not a pushy sales guy, was responsive, showed up on time, and delivered exactly what he promised. I have worked with other pool services for repairs and had to chase them to come do the work. I will absolutely call Caneron again for any future repairs. - 9/17/2021
Read Moreread lessDavid E.
We use Prime Pool Service for our weekly service, which we're happy with. But I'd like to post this recommendation based on our experience using them for various repairs. We had several issues with our pool that we needed to get addressed before we put our house on the market. Prime Pool Service was able to address all of them from replacing our lights, installing a new filter, and some other plumbing changes. They even made some recommendations that saved us money on the repairs. All the work had great quality and was completed on time. We worked closely with Jonathon Eanes, and I could recommend him more. - 6/13/2023Read Moreread lessMarcus E.
We have thoroughly enjoyed Prime Pool Service. We had trouble with another service being too costly, giving us wrong information regarding the need to change out parts of our pool's pump, and etc.. This is an extremely reliable company who takes the headache out of servicing your pool. Hands down, we would recommend them. - 12/06/2016Read Moreread lessSusan M.
I would recommend Prime Pool Service to anyone with a pool! We've been working with them for over a year now, on our constantly problematic, OLD pool and they have shown outstanding service. They are always quick to respond and work through our issues. They have a friendly, reliable staff that we know we can count on. Outstanding Pool Service! - 2/04/2016Read Moreread lessColette B.
We've been using Prime Pool Service for 8 months now; when we started our pool was terrible - we had left it empty for many months and we thought it was impossible to get it back to normal functioning. Jonathon Eanes of Prime Pool came and looked at it, gave us an estimate, and assured us that he could bring it back to its former glory, and they did!
It needed some work done but he did his very best to find the cheapest solution to resolve the problem successfully and within a couple of months of TLC our pool is beautiful. We are now looking at an emerald green pool just waiting for warmer weather for us to enjoy.
Thank you Jonathon and your team! - 3/01/2017Read Moreread lessT D.
Every week the folks at Prime Pool do a fantastic job on our pool in Great Hills. Anytime there's an issue with our weekly service, they work quickly to fix it (though there are rarely problems). Repairs are excellent and only advised when it's clear they're absolutely necessary.
Our weekly tech is smart, thorough and friendly. Last week he was concerned that the guys who filled in for him the week before had failed to notice some algae growth, so he paused his work to ask me if I was satisfied, and then he called them in front of me (no algae, it was just floral detritus).
We were also impressed by the way Prime communicated with us about the chlorine shortage, and their transparency regarding the minor price increase necessitated by that shortage. Everyone at this company is responsive, warm, and meticulous. They actually care about making their customers happy. - 8/02/2021Read Moreread lessStephanie K.
I was in search of a reliable, professional weekly pool service. I called and left a message and my call was immediately returned. I was set up to talk with service manager to assess my pool needs. These guys were responsive and very professional. The service to date has been terrific. I met my tech this week and he was friendly and thorough. The tech noticed some issues with my pool and I was immediately notified via an email. They provided options for review and repair. All was handled on-time, in a professional manner and on budget. I have been through several "local" pool guys and this company is by far the most reliable and professional. - 12/01/2021
Read Moreread lessKathy J.
So after I posted this review I got an email from the owner of Prime Pool. He sent an email I was supposed to have received explaining why the pool service was going up.
The explanation made sense, the hurricanes in Lake Charles last fall damaged the chlorine plant and created a shortage driving the price up. Nice to have an explanation. I can not prove that I did not receive this email but I do not believe we received it. He said she said? Maybe we did maybe we didn't. At least I know why prices went up.
When the shortage is over will costs go down? - 6/28/2021Read Moreread lessMatthew S.
We've been using Prime Pool Service for almost 2 years now and they are awesome. They've never missed an appointment, and our pool is always clean and ready for use. I'm also a big fan of paying the same amount each month instead of getting hit with bigger costs over the summer. Signing up with Prime was easily the best decision we've made when it comes to our pool. - 9/01/2020
Read Moreread lessEric B.
As a first time pool owner, I had zero experience with pool maintenance. I searched for companies around town that offered maintenance services and reached out to several. I ended up going with Prime Pool Service because they were extremely quick to respond, could fit me in faster than anyone else, and were extremely pleasant to correspond with. I've been extremely happy with their service so far. I've had a couple of pool issues come up and each time they were very quick to come out, diagnose, and fix the problem. On top of that, everyone I've interacted with from the office/billing staff to the pool cleaner to the pool repair techs have been super friendly and great to deal with. Couldn't be happier with their service. - 10/01/2018
Read Moreread lessNoel G.
I have tried multiple sources for pool repair over the years and quite honestly had lost my confidence and had low expectations for any pool service.
I know that Prime has a good reputation in our community, so I reached out and had a service call from Jeremy. He is professional, very responsive and most importantly super knowlegeable. I have used them twice and in both scenarios they were able to make a repair quickly and efficiently. Already had the parts on 1 service call and had parts within 12 hours on a separate occasion.
I am crossing my fingers, but feel like I have finally found a company I can trust and count on. - 4/07/2023Read Moreread lessDave M.
I've been using Prime Pool Service for several months and the service has been fairly good. I complained about the tech doing my pool so much (and regularly) they finally replaced him with Matt, our current tech. Matt actually took time with my pool yesterday and did what he was supposed to do-empty baskets, empty our bottom dweller and add chemicals to the pool. He added some water to the pool and checked the pump to make sure it was running correctly. These are things I EXPECT to be done. The previous tech spent maybe ten minutes per visit and skipped a large part of the maintenance he was supposed to be doing. Matt is great and I hope he actually stays my tech. My pool is sparkling clean and actually smells clean for a change. Keep up tge good work. - 9/01/2021
Read Moreread lessStephen Y.
Well, I don't know how they do it, but Prime Pool Service is still providing their customers with the BEST service in Austin. (Which is amazing, considering all of the labor shortages and supply chain problems we're dealing with.) Cameron, Cody, Jeremy, and the rest of their folks are simply wonderful. (fast replies, fast service, and fair prices.) If you're looking for a great pool company, I would recommend Prime Pools without hesitation. - 4/14/2022
Read Moreread lessAmanda L.
Extremely happy with the services provided by Prime Pool. Cameron was awesome- super responsive, on time and happy to teach us along the way. Called on Friday, the team was out here by Monday and by Thursday the pool was drained, power washed, fixed lights, cleaned filters and refilled/balanced. Will absolutely recommend you guys and will use you moving forward. Thank you! - 8/27/2021
Read Moreread lessApril S.
I'm updating my review. Prime Pools is still the best pool company in Austin hands down. They are fast and efficient. Give very clear bids and repair very fast! The entire staff to Jeremy (my favorite) to Lotus, Kyle, Cameron, Stephen, etc... they are always helpful and knowledgeable. They always answer the phone and will help with any issues at hand. Thank you so much Prime Pools! - 9/10/2022
Read Moreread lessDave D.
Last year I purchased a Glacier Pool Cooler from Prime Pool Service, These guys did a professional job all the way! I couldn't be happier... Life in the pool a 100% better than years before, before my water temps were in the upper 90's and after the cooler was installed, it never even reached 90 degrees all last summer....stayed around 82/83...which is perfect for us... Thanks again Prime Pool Service... - 6/03/2019
Read Moreread lessRicardo A.
I can't say enough good things about this company. From the initial call to the final communication after all my issues were resolved, I simply had an amazing experience.
They listened, cared about my issues, did not take advantage of things I asked about and gave recommendations on how I could self maintain items, etc.
I got follow up calls, texts, emails and invoices all digital which was appreciated it. Staff was friendly but super professional.
In short, they got their shit together, give these guys a call, you won't regret it 🙂 - 8/13/2021Read Moreread lessKiko B.
Previous service was rolled into Prime Pool, so this is my first year. We are very happy, it feels like the same guys. 1 thing that can be helpful is it to get a consistent time window when they arrive, sometimes I let my dog out, and I was not aware someone was back there. But overall, my pool is great, and I really like how Prime Pool provides additional service for repairs if needed. - 7/01/2020
Read Moreread lessC R.
We've had a pool for 12 years and been through several pool service companies. Prime has been the most reliable, honest, customer focused group we've been able to find. Jonathan is great at communicating with us to make sure we understand any time we need a fix to the system. The cleaning crew has always made sure the pool looks it's best. Great company if you're in need of a pool service. - 10/09/2019
Read Moreread lessGaryandRobin D.
Prime Pool Service rocks!!! Leo, our pool technician, is fantastic! The level of professionalism, attention to detail and care is second to none. Leo always listens to what we have to say and ensures we get a clean, beautiful pool and spa. We highly recommend Prime to anybody who needs their pool needs done right! - 9/09/2017Read Moreread lessBailey O.
We've been with Prime for only a few months, but absolutely love the service and the appearance of the pool. Maintained it myself for about a year, but a busy lifestyle and deteriorating pool condition forced me into searching for a full-service company. That's exactly what I have received from Prime. I did my research and came chose Prime, and I couldn't be happier about that choice. All the employees are approachable, courteous and very professional. Highly recommend to anyone looking for a pool service company. - 9/01/2015Read Moreread lessTina B.
Prime Pool Service has been doing the water treatment for my pool for over four years now. It gives me peace of mind that they handle the chemicals. I do not have to store chemicals or figure out what needs to be added to keep my pool safe. They come once a week. They are always friendly if we see them in the yard with the dogs. If I have any questions, they are quick to respond and get me answers. I appreciate having a service company that handles things professionally. - 6/02/2023Read Moreread lessJack B.
I’ve gone a long route in the road to pool service. I’ve attempted to manage it myself ( badly)
I’ve tried many different pool services. That has been quite an adventure. Too often I’ve found that the service was spotty, many times the pool person not showing or simply doing a run and gun approach.
It was very frustrating.
Then I tried Prime. Frankly I was skeptical, Mike the owner came out and gave an itemized list of fixes due to the mismanagement of my pool and we fixed these items in steps.
I was first amazed with the results from one of the simplest they adjusted the flow in my pool and my pool which tends to accumulate leaves became so much easier to keep clean.
When my pump went out, as it tended to do about once a year, they recommended a change in brand and I have a pump that has lasted longer and is quieter than any before.
Their service is good their pool people reliable and informative.
I finally feel we’re a team now not just a money source.
I would give them five stars but I don’t want them to get cocky! 😉 - 7/06/2018Read Moreread lessMatthew S.
We just started with Prime Pool Service this summer and we couldn’t be happier. They are always professional and always on time. In addition to a weekly regular maintenance, we had them do a major repair on our system and our pool is now running better than ever. - 10/02/2018Read Moreread lessJohnny K.
They were absolutely wonderful to work with. Immediately picked up the phone and scheduled a free estimate to accommodate my schedule. The manager, Stephen Jackson, arrived on time, and did a thorough assessment of what services I needed, and gave me a detailed breakdown of the services they offered, and how much it was going to be, and quoted me a fair price. Was extremely friendly and knowledgeable as well. Once I filled out the contract and emailed them, they were very quick to respond and setup my account for me. Overall, very friendly people and easy to work with. So far, it has been a great experience, and I would recommend so far. - 12/07/2022
Read Moreread lessMark C.
would highly recommend prime pool service. Cody Hozjan, who was our technician that came out, was very professional. He took the time to answer all our questions and help us to understand out pool and filter. He is really knowledgeable and patient. He kept us informed about every aspect of what he was doing for the pool and filter. Cody is the first person that has ever taught us how to operate our pool and filter. we have taken his advice and look forward to working with him in the future if we run into any issues. - 3/04/2022
Read Moreread lessChris F.
I allowed the swimming pool to get out of balance due to a leak in the pump. Trying to correct the algae problem I over medicated the water, and it came time that I could no longer clear of the pool. As I was scheduled to be unavailable for a long period of time I decided to enlist a pool company to take over. Prime Pool Service was very responsive. They came out quickly, gave me a reasonable quote which included having to drain the entire pool and replace the water and fix any leaks that they discovered in the process. This they did quickly and efficiently. The pool is now clear and clean and the family is enjoying it while I'm away. - 7/24/2023
Read Moreread lessSomer H.
There are lots of pool companies out there and I can proudly say we highly recommend Cameron and Prime Pool Service. We were referred to Prime Pools after buying a house and receiving a pretty long inspection report of repairs that needed to be done. Cameron was very responsive and is clearly an expert when it comes to anything and everything pool related. Very happy with his work. Thank you Prime Pools! - 10/04/2022
Read Moreread lessSteve L.
I want to give a big shout out for Cameron, our service technician from Prime Pool. We had a pump housing leak and my usual pool serivce company cannot fix it for two week. One call to Cameron of Prime Pool and he came out the same day and replaced it with professionalism and reasonable cost. Five star service. - 7/13/2022
Read Moreread lessJustin B.
Prime Pool Service has been there for us when our pool installer was not. Jonathan called us back to talk about our concerns with our pump even though he was just released from the hospital! He's always listened to what we have to say and really seems to care about us. We also use their weekly pool cleaning service and been very happy with Hector and Jorge. Our experience with Prime has been nothing but pleasant and easy and I would recommend them to anyone looking for a pool service. - 5/09/2017Read Moreread lessJason M.
Great service. I had some troubles with another company replacing my pool pump and was in the process of selling my house. I called Prime Pool Service and they went out of there way to come out the same day I called (Friday) and told me they'd be back Monday morning and they were here at 8:00 AM sharp and had everything up and running perfectly in a few hours. Will only use this company in the future. - 10/31/2016Read Moreread lessDanielle S.
After a lengthy and frustrating pool construction experience, along came Mike and Prime Pool Service to save the day! They found issues the initial pool starter company missed, were respectful, prompt and educational. They won our business with their excellent customer service and attention to detail. We highly recommend them! - 2/02/2015Read Moreread lessBrian C.
Prime was contracted by Pentair to do warranty work on three LED lights that had become defective. Communication with the office and the technician Graham was extremely easy and straight forward. Graham came by and on the same visit replaced all three lights which is a tedious job. It requires fishing the new lights through underground conduits from the old light cables. It also required him jumping in the water which was quite cold (65'ish degrees).
I was surprised at how fast they were and that they could knock it out in a single visit. He cleaned up all his work as if nobody was ever there and he followed up via email afterwards.
I'm definitely bringing my future pool repair needs to Prime Pool Service. - 4/24/2023Read Moreread lessPhil O.
Prime Pools was recommended to us by our neighbors when we moved to Jonestown from California. They have been top notch since day one, and we're going on 7 months now with Prime Pools. Our service tech Michael is always friendly, keeps the pool sparkly clean, and never misses a day. He even made sure to come by and clean our pool before the holiday! Good luck getting service like that from any other company. Our 2 Boston Terrier dogs love Michael, and the one even looks forward to his weekly visit. On top of the great service, they are honest and go out of their way to come out ASAP to fix a problem. 2 Thumbs up and 5 stars for Prime Pools!! - 7/21/2017Read Moreread lessTim A.
Just jumped on with Prime this past week and been very happy so far. I was extremely impressed that Mike actually insisted on coming to my home (same day) and wanting to really understand my pool before just giving me a quote on weekly service. Very professional. Mike was able to quickly give a very accurate assessment of where my pool was in terms of condition and recommend a reasonable fee to get us back into perfect shape. I have experienced several cleaning companies in the past few years since owning our pool and I have yet to find one that is both reliable and educated. I think we might have finally found the right company. I feel I can trust Prime Pool Service to treat and care for my pool just as I would if I had the time and education. - 4/01/2014Read Moreread lessJimmy B.
Prime pool is an amazing company because they are the best prepared they were the only company when I called that was first and most importantly the lowest cost per month and second could actually see me and get me started for service within in the week as opposed to starting my service 2-4 weeks out and being put on a waiting list. - 9/20/2021
Read Moreread lessMichelle S.
Prime Pool Service is 1st Class! I have been with them nearly a year now and i can truly say i do not know how i would have coped with being a newbie with a pool without them!.
The service is outstanding & i recommend them hands down
Jonathon, Greg & Josh - thank you for looking after your customers ( especially me ) ! - 3/28/2018Read Moreread lessMaggie F.
Got a quote from my previous pool company for a repair that seemed way high, Prime Pool came out and figured out it they could replace a part instead of the entire system! Saved me thousands:) Highly recommended this company. Pool has never looked better after 7 years of using various companies. This one is the best for sure! - 6/01/2023Read Moreread lessMelissa S.
We used Prime a year ago to empty our pool and clean it. They did an awesome job and I was able to maintain it pretty well until all of our recent rains. I've struggling to keep the chlorine level high enough so it's time to leave it up to the experts. They were quick to provide a quote and are very knowledgeable! - 6/07/2021
Read Moreread lessKathy S.
I have just recently switched my service to Prime Pool. I needed a good service that could handle everything, not just cleaning. My old service gave me bad advice, and was unable to fix a heater issue or a light switch, or even recommend anyone who could. I feel so much better knowing that Prime Pool Service is now my provider. I have a lot of confidence in them. And my pool looks great! - 3/27/2015Read Moreread lessMatthew S.
We just started receiving a weekly routine service with Prime Pool Service about a month ago, and we have never been happier with our pool. They are awesome to work with, very professional, and have always shown up when they say they will. Not only do we have the routine service with them, but we had them do a major repair last week, and our pool is running better than it ever has. Very happy with our choice to go with Prime Pool Service. - 9/11/2018Read Moreread less
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