Easy to work with. Team took time to get my equipment working properly and walked me through each step. - 1/14/2019 

  Last year I purchased a Glacier Pool Cooler from Prime Pool Service, These guys did a professional job all the way! I couldn't be happier... Life in the pool a 100% better than years before, before my water temps were in the upper 90's and after the cooler was installed,... Read MoreLast year I purchased a Glacier Pool Cooler from Prime Pool Service, These guys did a professional job all the way! I couldn't be happier... Life in the pool a 100% better than years before, before my water temps were in the upper 90's and after the cooler was installed, it never even reached 90 degrees all last summer....stayed around 82/83...which is perfect for us... Thanks again Prime Pool Service... read less - 6/03/2019 

I am a very happy customer of Prime Pool Service. When I got a new pool they quickly got it under control. Now that I use them my pool is always clean and ready to swim without me doing anything! - 8/01/2013 

  We have been using Prime Pool's services for 4 months now and have been very happy with them. In my opinion, they are fairly priced for the service you receive. They have wonderful communication skills and are punctual with returning calls and emails. They also alert us if they notice... Read MoreWe have been using Prime Pool's services for 4 months now and have been very happy with them. In my opinion, they are fairly priced for the service you receive. They have wonderful communication skills and are punctual with returning calls and emails. They also alert us if they notice anything with our pool. They keep our pool in wonderful condition! We have multiple large trees around our pool that drop alot of leaves into the water. The employee who cleans our pool always stays as long as he has to to do a thorough job. I personally like the fact they also handle our pool repairs. They fixed our heater and installed a clorinater. Both were done promptly and they even came back on a separate visit to walk us through working the heater. Since we have small children, we like the fact that they use as few harsh chemicals as possible. All of their employees are very knowledgeable, helpful, and friendly. I would recommend Prime Pool to anyone who owns a pool. read less - 11/29/2018 

The true test of a company is how they handle and resolve issues. Being candid we are not the easiest customers to deal with as our expectations are pretty high. When leaving Their service tech ran into our stone gate column and destroyed it and put our security gate... Read MoreThe true test of a company is how they handle and resolve issues. Being candid we are not the easiest customers to deal with as our expectations are pretty high. When leaving Their service tech ran into our stone gate column and destroyed it and put our security gate out of commission. I called and immediately had a return call from their management. They jumped in and hired folks to build a new column, replaced the lights and repaired the gate. They had a real sense of urgency and made sure it was done quickly and done right. Never once did they try cut corners or push off responsibility which says volumes for their integrity.!!! Now getting to what they do for a business of taking care of pools. Our pool is taken care of great and we are extremely pleased with their service. read less - 11/01/2018 

We were using Purechem and they took over. Only been 3weeks but so far everything has been fine. They come once a week to add chemicals. - 6/01/2020 

We are new pool owners and just started with Prime Pool Service. Our pool looks crystal clear and amazing! We are so happy with their service and would highly recommend them! - 6/10/2014 

Prime Pool Service rocks!!! Leo, our pool technician, is fantastic! The level of professionalism, attention to detail and care is second to none. Leo always listens to what we have to say and ensures we get a clean, beautiful pool and spa. We highly recommend Prime to anybody who needs... Read MorePrime Pool Service rocks!!! Leo, our pool technician, is fantastic! The level of professionalism, attention to detail and care is second to none. Leo always listens to what we have to say and ensures we get a clean, beautiful pool and spa. We highly recommend Prime to anybody who needs their pool needs done right! read less - 9/09/2017 

We've had a pool for 12 years and been through several pool service companies. Prime has been the most reliable, honest, customer focused group we've been able to find. Jonathan is great at communicating with us to make sure we understand any time we need a fix to... Read MoreWe've had a pool for 12 years and been through several pool service companies. Prime has been the most reliable, honest, customer focused group we've been able to find. Jonathan is great at communicating with us to make sure we understand any time we need a fix to the system. The cleaning crew has always made sure the pool looks it's best. Great company if you're in need of a pool service. read less - 10/09/2019 

Efficient, friendly, quality work and extremely responsive. Price is right too! Can't ask for much else. - 6/30/2015 

The team members at Prime Poll Service have consistently gone above and beyond in their effort to keep our pool clean and sparkling week in and week out. Our pool makes up approximately two thirds of our very spacious backyard. It is surrounded by numerous live oak trees, which drop... Read MoreThe team members at Prime Poll Service have consistently gone above and beyond in their effort to keep our pool clean and sparkling week in and week out. Our pool makes up approximately two thirds of our very spacious backyard. It is surrounded by numerous live oak trees, which drop their leaves in mass every spring. To say that cleaning this pool is a task is an understatement. Their administrative staff is always pleasant and anxious to make certain that the job is done well by their technicians. I would absolutely recommend this company to anyone in need of a fine pool service. read less - 3/09/2016 

First time pool owner who needed someone to take a look at everything and set up regular maintenance. I reached out to several companies but Prime Pool Service had the fastest communication and service availability which made me feel like they actually wanted my business. Was quoted $135 for an... Read MoreFirst time pool owner who needed someone to take a look at everything and set up regular maintenance. I reached out to several companies but Prime Pool Service had the fastest communication and service availability which made me feel like they actually wanted my business. Was quoted $135 for an initial visit and inspection but was charged only $90 after the technician noted that everything was in good shape and there was really nothing to do. I really appreciate that kind of honesty (they could have easily made an extra $45 off of me without me ever knowing). Thanks for the integrity! read less - 6/04/2018 

I highly recommend Prime Pools! They offer very prompt and dependable service! - 4/05/2018 

I just had the most wonderful experience with Prime Pool Services coming in and giving me a second opinion on my pool equipment.It is my first time owning a pool and some professionals from Leslie's had come by and done a crash course with us about our pool. During that... Read MoreI just had the most wonderful experience with Prime Pool Services coming in and giving me a second opinion on my pool equipment.It is my first time owning a pool and some professionals from Leslie's had come by and done a crash course with us about our pool. During that time they had indicated that there were some huge problems that they couldn't fix, but told us we needed to call someone to get them fixed. I called Prime (based on recommendations from my neighbors) and they came to do a second eval of my pool.The gentleman who came by was knowledgeable, professional and taught me so much. He knew what he was doing SO WELL that he realized that most of the things that the Leslie's pool supply people told me were wrong. He did a thorough inspection of the filter and found that screws just weren't tight enough and that fixed some perceived leaks that the Leslie's people had indicated - He then confirmed the fact that there was not really a leak by doing a pressure test and showing me how much pressure there was between the skimmer and the pump. Furthermore, he took the time to educate me about each and every component of the filtration system. Thanks to him, we saved ourselves from ripping apart and fixing piping, detecting and repairing a leak in our pool's skimmer AND from doing a full replacement of our filter. We were expecting to have thousands of dollars of repairs and thanks to his diligent assessment, he fixed everything he could just by knowing the system and looking into things a little better than Leslie's did. We will eventually need a bigger filter for our pool (the one thing that Leslie's was right about) but thanks to Prime Pools, a number of our other "issues" were resolved.I would absolutely use them for my pool equipment needs. read less - 4/12/2017 

I would definetly recommend Prime pool service. Donny did a great job figuring out what was wrong with the pool light.He didn't try to sell me a new pool light ($700.00) like another company did. They are very professional and knowledgable. - 6/09/2015 

We have had Prime Pool service for two years and they are on time every time! When we needed repairs in equipment they are here ASAP!
Highly recommend them! - 4/01/2014 

Great service. I had some troubles with another company replacing my pool pump and was in the process of selling my house. I called Prime Pool Service and they went out of there way to come out the same day I called (Friday) and told me they'd be back Monday... Read MoreGreat service. I had some troubles with another company replacing my pool pump and was in the process of selling my house. I called Prime Pool Service and they went out of there way to come out the same day I called (Friday) and told me they'd be back Monday morning and they were here at 8:00 AM sharp and had everything up and running perfectly in a few hours. Will only use this company in the future. read less - 10/31/2016 

I just had the most wonderful experience with Prime Pool Services coming in and giving me a second opinion on my pool equipment.

It is my first time owning a pool and some professionals from Leslie's had come by and done a crash course with us about our pool. During that... Read MoreI just had the most wonderful experience with Prime Pool Services coming in and giving me a second opinion on my pool equipment.

It is my first time owning a pool and some professionals from Leslie's had come by and done a crash course with us about our pool. During that time they had indicated that there were some huge problems that they couldn't fix, but told us we needed to call someone to get them fixed. I called Prime (based on recommendations from my neighbors) and they came to do a second eval of my pool.

The gentleman who came by was knowledgeable, professional and taught me so much. He knew what he was doing SO WELL that he realized that most of the things that the Leslie's pool supply people told me were wrong. He did a thorough inspection of the filter and found that screws just weren't tight enough and that fixed some perceived leaks that the Leslie's people had indicated - He then confirmed the fact that there was not really a leak by doing a pressure test and showing me how much pressure there was between the skimmer and the pump. Furthermore, he took the time to educate me about each and every component of the filtration system. Thanks to him, we saved ourselves from ripping apart and fixing piping, detecting and repairing a leak in our pool's skimmer AND from doing a full replacement of our filter. We were expecting to have thousands of dollars of repairs and thanks to his diligent assessment, he fixed everything he could just by knowing the system and looking into things a little better than Leslie's did.

We will eventually need a bigger filter for our pool (the one thing that Leslie's was right about) but thanks to Prime Pools, a number of our other "issues" were resolved.

I would absolutely use them for my pool equipment needs. read less - 4/12/2017 

Prime pool = Pool Ninjas! They are so good about... fixing the small stuff just to help out, being proactive in "you may have an issue down the road", sticking to their agreements (yes, they put things in writing!) and swooping in fixing problems and you don't even see them.... Read MorePrime pool = Pool Ninjas! They are so good about... fixing the small stuff just to help out, being proactive in "you may have an issue down the road", sticking to their agreements (yes, they put things in writing!) and swooping in fixing problems and you don't even see them. Ninjas i say! read less - 3/10/2017 

Prime pool service has delivered exceptionally well. I would recommend them to anyone looking to spend more time enjoying their pool! - 5/01/2015 

Great experience. Always on time and courteous. THat is hard to find in a pool service, and they kill it. Thanks for always coming through and being reliable. - 7/12/2017 

Excellent communication and did exactly what they promised. - 3/01/2018 

We have used prime for a couple of months now. They have been great keeping our pool clean and running well. We are very happy with their service. - 7/01/2014 

Prime Pool Service is 1st Class! I have been with them nearly a year now and i can truly say i do not know how i would have coped with being a newbie with a pool without them!. The service is outstanding & i recommend them hands downJonathon, Greg &... Read MorePrime Pool Service is 1st Class! I have been with them nearly a year now and i can truly say i do not know how i would have coped with being a newbie with a pool without them!. The service is outstanding & i recommend them hands downJonathon, Greg & Josh - thank you for looking after your customers ( especially me ) ! read less - 3/27/2018 

Prime Pool Service was a pleasant surprise when our pool builder contracted them to do our "new owner pool briefing". Not only are they highly knowledgable about pools, they are extremely service oriented, take ownership of problems with our pool (even when they aren't theirs!) and act as... Read MorePrime Pool Service was a pleasant surprise when our pool builder contracted them to do our "new owner pool briefing". Not only are they highly knowledgable about pools, they are extremely service oriented, take ownership of problems with our pool (even when they aren't theirs!) and act as an advocate for us with our pool builder. Highly recommended to do service for new pool owners. read less - 11/14/2010 

We've been using Prime Pool Service for about a year and they are the best. We have used three pool service companies previously and have always been disappointed by the level of unprofessionalism of these companies. Prime is the antithesis of this. They are professional, prompt, great customer service, outstanding... Read MoreWe've been using Prime Pool Service for about a year and they are the best. We have used three pool service companies previously and have always been disappointed by the level of unprofessionalism of these companies. Prime is the antithesis of this. They are professional, prompt, great customer service, outstanding results and great prices. Cannot recommend them enough!!! read less - 12/01/2017 

Easy to work with. Team took time to get my equipment working properly and walked me through each step. - 1/14/2019 

Great to have this professional pool service on our home team. We knew our previous service was not right. Glad we had an inspection and plan to care for a healthy pool. They can maintain, repair and provide start up services. They are very nice and talk to... Read MoreGreat to have this professional pool service on our home team. We knew our previous service was not right. Glad we had an inspection and plan to care for a healthy pool. They can maintain, repair and provide start up services. They are very nice and talk to us about recommendations and help educate us as to pool integrity. Having a pool professional has made our home time much easier and our pool enjoyment has never been better. read less - 7/27/2020 

Mike is a great service provider. - 7/23/2013 

Highly recommend! Prime has gone above and beyond providing excellent service and expertise reworking improperly installed automation hardware/software and fixing various broken items when we bought a house with a pool. They have been patient and always available to answer questions. Our Service Manager Jonathan even came late one evening... Read MoreHighly recommend! Prime has gone above and beyond providing excellent service and expertise reworking improperly installed automation hardware/software and fixing various broken items when we bought a house with a pool. They have been patient and always available to answer questions. Our Service Manager Jonathan even came late one evening to help us when we were in a bind. Weekly service is great and pool is clean and water always crystal clear. read less - 8/08/2017 

I've been using Prime Pool Service for several years, and now on my 2nd house. This is a professional and responsive run operation. The weekly pool cleaners are professional and knowledgeable and when I have repairs they make the best recommendations for the long term health of the pool and... Read MoreI've been using Prime Pool Service for several years, and now on my 2nd house. This is a professional and responsive run operation. The weekly pool cleaners are professional and knowledgeable and when I have repairs they make the best recommendations for the long term health of the pool and have really helped me out in a bind when I've had a leak or an issue. The team is definitely worth giving a try. I highly recommend this service. read less - 5/07/2015 

Canceled service yesterday. Chemicals were always way high, skimmer was always left dirty, spa never looked like they cleaned it. They said they were going to send someone out to re-clean once and send a picture of it cleaner, never happened. For the cost and service, cannot recommend. When emailing... Read MoreCanceled service yesterday. Chemicals were always way high, skimmer was always left dirty, spa never looked like they cleaned it. They said they were going to send someone out to re-clean once and send a picture of it cleaner, never happened. For the cost and service, cannot recommend. When emailing to cancel, they didn't even offer to have someone address the issue and just said they were cancelling as I requested. read less - 8/13/2016 

I've said it before, and I'll say it again... Prime Pool Service is the BEST in Austin! My booster pump broke just after the warranty period, and the owner (Mike Bernoski) graciously offered to replace it without charge! (Two days after I reported the problem!) Try getting... Read MoreI've said it before, and I'll say it again... Prime Pool Service is the BEST in Austin! My booster pump broke just after the warranty period, and the owner (Mike Bernoski) graciously offered to replace it without charge! (Two days after I reported the problem!) Try getting that level of professional service from another company. Trust me, these folks are number one for a reason... great service, great management, great attitude.Steve Y. (River Place) read less - 12/01/2016 

Prime Pool Service has been there for us when our pool installer was not. Jonathan called us back to talk about our concerns with our pump even though he was just released from the hospital! He's always listened to what we have to say and really seems to... Read MorePrime Pool Service has been there for us when our pool installer was not. Jonathan called us back to talk about our concerns with our pump even though he was just released from the hospital! He's always listened to what we have to say and really seems to care about us. We also use their weekly pool cleaning service and been very happy with Hector and Jorge. Our experience with Prime has been nothing but pleasant and easy and I would recommend them to anyone looking for a pool service. read less - 5/09/2017 

We've had issues with our pool since inheriting it when we bought our home. Prime Pool has been very clear and informative and quick to help us resolve some of the problems. They've been trustworthy and reliable. I would highly recommend them. - 9/04/2014 

Just jumped on with Prime this past week and been very happy so far. I was extremely impressed that Mike actually insisted on coming to my home (same day) and wanting to really understand my pool before just giving me a quote on weekly service. Very professional. Mike was able... Read MoreJust jumped on with Prime this past week and been very happy so far. I was extremely impressed that Mike actually insisted on coming to my home (same day) and wanting to really understand my pool before just giving me a quote on weekly service. Very professional. Mike was able to quickly give a very accurate assessment of where my pool was in terms of condition and recommend a reasonable fee to get us back into perfect shape. I have experienced several cleaning companies in the past few years since owning our pool and I have yet to find one that is both reliable and educated. I think we might have finally found the right company. I feel I can trust Prime Pool Service to treat and care for my pool just as I would if I had the time and education. read less - 4/01/2014 

We've been with Prime for only a few months, but absolutely love the service and the appearance of the pool. Maintained it myself for about a year, but a busy lifestyle and deteriorating pool condition forced me into searching for a full-service company. That's exactly what I have received from... Read MoreWe've been with Prime for only a few months, but absolutely love the service and the appearance of the pool. Maintained it myself for about a year, but a busy lifestyle and deteriorating pool condition forced me into searching for a full-service company. That's exactly what I have received from Prime. I did my research and came chose Prime, and I couldn't be happier about that choice. All the employees are approachable, courteous and very professional. Highly recommend to anyone looking for a pool service company. read less - 9/01/2015 

I would recommend Prime Pool Service to anyone with a pool! We've been working with them for over a year now, on our constantly problematic, OLD pool and they have shown outstanding service. They are always quick to respond and work through our issues. They have a... Read MoreI would recommend Prime Pool Service to anyone with a pool! We've been working with them for over a year now, on our constantly problematic, OLD pool and they have shown outstanding service. They are always quick to respond and work through our issues. They have a friendly, reliable staff that we know we can count on. Outstanding Pool Service! read less - 2/04/2016 

  As a first time pool owner, I had zero experience with pool maintenance. I searched for companies around town that offered maintenance services and reached out to several. I ended up going with Prime Pool Service because they were extremely quick to respond, could fit me in faster than anyone... Read MoreAs a first time pool owner, I had zero experience with pool maintenance. I searched for companies around town that offered maintenance services and reached out to several. I ended up going with Prime Pool Service because they were extremely quick to respond, could fit me in faster than anyone else, and were extremely pleasant to correspond with. I've been extremely happy with their service so far. I've had a couple of pool issues come up and each time they were very quick to come out, diagnose, and fix the problem. On top of that, everyone I've interacted with from the office/billing staff to the pool cleaner to the pool repair techs have been super friendly and great to deal with. Couldn't be happier with their service. read less - 10/01/2018 

Prime Pool Service gets the job done! Pool service and follow up are on point. They have awesome competitive pricing. I would love it if they had an online too to pay and communicate. Mike their accountant makes up for it and is super accommodating. - 3/02/2018 

We just started receiving a weekly routine service with Prime Pool Service about a month ago, and we have never been happier with our pool. They are awesome to work with, very professional, and have always shown up when they say they will. Not only do we have... Read MoreWe just started receiving a weekly routine service with Prime Pool Service about a month ago, and we have never been happier with our pool. They are awesome to work with, very professional, and have always shown up when they say they will. Not only do we have the routine service with them, but we had them do a major repair last week, and our pool is running better than it ever has. Very happy with our choice to go with Prime Pool Service. read less - 9/11/2018 

I was in the midst of a finding-good-pool-person crisis, when I happened to stumble on Donny with Prime Pool service, parked down the street from my house after servicing a neighbor's pool. I chatted with him about my issues and he was glad to offer his best guesses on... Read MoreI was in the midst of a finding-good-pool-person crisis, when I happened to stumble on Donny with Prime Pool service, parked down the street from my house after servicing a neighbor's pool. I chatted with him about my issues and he was glad to offer his best guesses on the spot for free.

Since then, I have had him come out to fix moderate things twice (replace backflow valve first time, then fix leaky valve and clean out clogged pump impeller second time). Both times, I have found the service to exceed my expectations. For instance, he took a photo of the pool plumbing near the pump and emailed it to me after adding in an arrow pointing to the exact valve he fixed, just to verify he followed my instructions correctly. That kind of thing is above and beyond what I would expect, yet the prices seem quite fair. read less - 12/04/2014 

After a lengthy and frustrating pool construction experience, along came Mike and Prime Pool Service to save the day! They found issues the initial pool starter company missed, were respectful, prompt and educational. They won our business with their excellent customer service and attention to detail. We highly recommend them! - 2/02/2015 

The folks at Prime Pool take customer service to another level! We have been customers for a couple years and they have always delivered outstanding, prompt service. Jonathon, Greg and Lotus have been so helpful in helping us navigate the pool arena. I have always felt that they have been... Read MoreThe folks at Prime Pool take customer service to another level! We have been customers for a couple years and they have always delivered outstanding, prompt service. Jonathon, Greg and Lotus have been so helpful in helping us navigate the pool arena. I have always felt that they have been honest and upfront about costs. They truly go the extra mile! read less - 4/25/2018 

Prime Pool Service is 1st Class! I have been with them nearly a year now and i can truly say i do not know how i would have coped with being a newbie with a pool without them!.
The service is outstanding & i recommend them hands down
Jonathon, Greg &... Read MorePrime Pool Service is 1st Class! I have been with them nearly a year now and i can truly say i do not know how i would have coped with being a newbie with a pool without them!.
The service is outstanding & i recommend them hands down
Jonathon, Greg & Josh - thank you for looking after your customers ( especially me ) ! read less - 3/27/2018 

Great experience. Always on time and courteous. THat is hard to find in a pool service, and they kill it. Thanks for always coming through and being reliable. - 7/12/2017 

Great pool service. Thanks Prime Pools for keeping my pool worry free! - 9/03/2013 

I've been using Prime Pool Service for several years, and now on my 2nd house. This is a professional and responsive run operation. The weekly pool cleaners are professional and knowledgeable and when I have repairs they make the best recommendations for the long term health of the pool and... Read MoreI've been using Prime Pool Service for several years, and now on my 2nd house. This is a professional and responsive run operation. The weekly pool cleaners are professional and knowledgeable and when I have repairs they make the best recommendations for the long term health of the pool and have really helped me out in a bind when I've had a leak or an issue.

The team is definitely worth giving a try. I highly recommend this service. read less - 5/07/2015 

Pool water has never been so clear -- it sparkles! - 8/03/2020 

These guys are amazing! I have struggled for the past 2 years to keep my pool clean and would spend $100 + every couple of weeks just trying to keep chemicals balanced, so i contacted Prime pool, Jonathan called to schedule a appt he showed up on time and looked... Read MoreThese guys are amazing! I have struggled for the past 2 years to keep my pool clean and would spend $100 + every couple of weeks just trying to keep chemicals balanced, so i contacted Prime pool, Jonathan called to schedule a appt he showed up on time and looked everything over. We discussed what all they do so i decided to give them a try and now 3 weeks later my pool looks better than it did brand new Thanks Jonathan read less - 5/06/2016 

I’ve gone a long route in the road to pool service. I’ve attempted to manage it myself ( badly)
I’ve tried many different pool services. That has been quite an adventure. Too often I’ve found that the service was spotty, many times the pool person not showing or simply... Read MoreI’ve gone a long route in the road to pool service. I’ve attempted to manage it myself ( badly)
I’ve tried many different pool services. That has been quite an adventure. Too often I’ve found that the service was spotty, many times the pool person not showing or simply doing a run and gun approach.
It was very frustrating.
Then I tried Prime. Frankly I was skeptical, Mike the owner came out and gave an itemized list of fixes due to the mismanagement of my pool and we fixed these items in steps.
I was first amazed with the results from one of the simplest they adjusted the flow in my pool and my pool which tends to accumulate leaves became so much easier to keep clean.
When my pump went out, as it tended to do about once a year, they recommended a change in brand and I have a pump that has lasted longer and is quieter than any before.
Their service is good their pool people reliable and informative.
I finally feel we’re a team now not just a money source.
I would give them five stars but I don’t want them to get cocky! 😉 read less - 7/06/2018 

After using 3 other pool companies, I found Prime Pool Service and have had excellent service. Mike evaluated my pool and set up a pool schedule service and explained the pool chemistry problems I was experiencing in depth. After starting service, I have had incredible service from Scott, Jonathan, and... Read MoreAfter using 3 other pool companies, I found Prime Pool Service and have had excellent service. Mike evaluated my pool and set up a pool schedule service and explained the pool chemistry problems I was experiencing in depth. After starting service, I have had incredible service from Scott, Jonathan, and Michael. They have responded immediately when I recently had some emergency situations with my pump. My pool has never looked so good since they took over. Would recommend them to anyone!Janice P. read less - 12/17/2015 

I've said it before, and I'll say it again... Prime Pool Service is the BEST in Austin! My booster pump broke just after the warranty period, and the owner (Mike Bernoski) graciously offered to replace it without charge! (Two days after I reported the problem!) Try getting... Read MoreI've said it before, and I'll say it again... Prime Pool Service is the BEST in Austin! My booster pump broke just after the warranty period, and the owner (Mike Bernoski) graciously offered to replace it without charge! (Two days after I reported the problem!) Try getting that level of professional service from another company. Trust me, these folks are number one for a reason... great service, great management, great attitude.

Steve Y. (River Place) read less - 12/01/2016 

Most professional pool service ever. These folks are great! - 11/04/2014 

  Top notch service. Fast, efficient, and reliable. These guys are truly the best in town. I am so glad we switched to Prime Pool Service! - 6/03/2019 

We have had a wonderful experience with Prime Pool Service, especially with our service pro Bud - he's awesome! From the first visit to evaluate our pool, everyone has been very professional, prompt and courteous. Bud treats our pool like it was his own, and I know that every suggestion... Read MoreWe have had a wonderful experience with Prime Pool Service, especially with our service pro Bud - he's awesome! From the first visit to evaluate our pool, everyone has been very professional, prompt and courteous. Bud treats our pool like it was his own, and I know that every suggestion comes from a basis of knowledge and honesty. I would happily recommend Prime Po read less - 11/22/2010 

Jonathon at Prime Pool service has taken care of our pool for over a year now. What i really like the most about Prime Pool service is that they use customer reviews and feedback as their top metric and it really shows. I sent an email on a Sunday night... Read MoreJonathon at Prime Pool service has taken care of our pool for over a year now. What i really like the most about Prime Pool service is that they use customer reviews and feedback as their top metric and it really shows. I sent an email on a Sunday night about a back flow issue that was going on. Not only did he respond almost immediately after I hit the send button , but he had a tech out there the next day. I sent him an email and said that this was my definition of "top notch service" . I don't by any standard expect a company to be perfect and always make me happy as many times in this business , it's an education process . Jonathon spent almost 15 minutes on the phone explaining and teaching me some information on my pool that I didn't know and that i was wrong about in my assumptions. He did it in a very professional , patient way as well. I always instruct my staff at my business that as long as you care about people and resond quickly to let them know that you are working on their issue or will follow up with them ,you will be successful almost 100% of the time as most people just want to know that they are going to be taken care of and not forgotten or taken advantage of. In my opinion and based on my experience, Jonathon at Prime Pool Service exemplifies this standard. read less - 10/26/2016 

Great pool service! We have had several companies in the past but Prime is by far the best with which we have worked. - 12/05/2018 

We have used Prime Pool Service at Hampton Inn Austin Cedar Park for last several Years and they do an excellent job!!! - 3/06/2018 

They clean our pool twice a week and monitor the chemicals and they do a great job. The pool looks great, they are timely and the price is spot on. Definitely recommend if you are looking for a pool service company.
Parmer Villas HOA - 2/01/2019 

Trustworthy and honest!! Wouldn’t go anywhere else. The folks at Prime Pool take customer service to another level! We have been customers for a couple years and they have always delivered outstanding, prompt service. Jonathon, Greg and Lotus have been so helpful in helping us navigate the pool arena. I... Read MoreTrustworthy and honest!! Wouldn’t go anywhere else. The folks at Prime Pool take customer service to another level! We have been customers for a couple years and they have always delivered outstanding, prompt service. Jonathon, Greg and Lotus have been so helpful in helping us navigate the pool arena. I have always felt that they have been honest and upfront about repairs and costs. They truly go the extra mile! read less - 5/01/2019 

I wrote a long review on Google, but it limited me here. The highlights:

It gives me no joy to write this review, as I think that both Mike and Eric are good guys who can do quality work. Unfortunately for me, it didn't happen at my house and... Read MoreI wrote a long review on Google, but it limited me here. The highlights:

It gives me no joy to write this review, as I think that both Mike and Eric are good guys who can do quality work. Unfortunately for me, it didn't happen at my house and I had a really terrible experience. However, I rely on the online reviews when I select professionals and therefore I want to relay my experience for use by others.

I contacted Prime Pool Service to come quote me on a pool plumbing job. I needed them to repair two areas of flex-tubing that were now above ground (1984 pool) and I wanted my equipment moved about 20 feet.

When Eric left I found the following problems :
1. The flex-tubing was not cut out as Mike said it would be, and they only spliced in new PVC where the tubing had been above ground. Both Eric and Mike said that the flex tubing should not be used in-ground, and on follow-up Mike said he never intended to say that they would cut out everything I uncovered (which again was only about 15'). Whether he intended to or not, that's exactly what he promised would be done, and I am curious why any professional would leave sub-standard equipment in-ground when it's already been uncovered and could be replaced easily. Especially after telling the paying customer how low-quality that stuff is, which is what both Mike and Eric did.

2. The PVC lines were STACKED rather than laid side-by-side. This caused the PVC to stack up about 4 inches higher than necessary, and therefore was above grade. I did tell both Mike and Eric that I planned to go over this area with dirt and some pavers, but the PVC was so high that any landscaping would have ended up 6 inches higher than the surrounding area. The reason he stacked them leads to #3.

3. Eric did not replace the old PVC at my equipment, and he stacked the lines so the return lines would be in the same order so it was easier for him to hook back up. He could have EASILY run the lines side by side and replaced the plumbing at my equipment, but that would have required a little more work.

4. Electrical work was sub-standard. There were loose wires in my dirt, the timer box was not properly secured to the wall, and the electrical lines to the equipment were loose. He also did not properly fasten the PVC to the timer box and did not move the grounding rod for my pool pump (which was right next to the pump and he had to CUT THE LINE in order to move the pump in the first place).

I was definitely pissed off at the way the job was done, and further upset that Mike was not willing to re-do the job in the way it should have been done to begin with. Mike kept telling me to calm down, even when I was perfectly calm. This was now day three and it was done in a piss-poor way, and I wanted it FIXED...not patched up.

Oh, did I mention:

1. I had to actually help Eric move heavy items a few times. Once was the concrete slab out of his truck and another time I helped him move my equipment. I was happy to help because I thought the final product would be worth it. However, I would expect someone getting paid nearly $1000 for a job would not need the homeowner's assistance.

2. Eric broke a nipple off of my chlorinator and it now leaks profusely. He was upfront and honest about this (again, I think Eric is a super nice guy), but instead of going back to the store to get a new nipple he tried to merely attach the hose to the PVC. It looks fine, but as soon as the pump is on it leaks, a LOT. This also lets air run back into my lines so my pump loses prime each time it's shut off (you can hear air rushing back in the line).

3. My multi-port valve now leaks and never has before. This is old equipment, so I am not entirely surprised about this. However, had the plumbing at the equipment been replaced as Mike originally said it would be, this would likely not be a problem. The leak is at the PVC fitting, not in the valve itself.

4. 2 and 3 mean that Eric didn't test the equipment before leaving. I don't know if this is standard (he said he wanted the glue to dry - but I know PVC cement dries pretty quickly), but I would expect if a company cuts and moves lines they would want to test it out to see if it showed obvious leaks. This was not done, so now I have leaks to deal with as well. Eric said to call back if there were any leaks...but I don't think that's an option at this point.

I have no doubt that I will get a response to this review stating how much of a jerk I am and how rude I was, but I am happy to share my photos and further details if anyone is curious. I was admittedly VERY upset at the quality of work provided, and I was insistent that the job be done the RIGHT way. Mike ultimately didn't believe he could "make me happy", even though I showed him exactly what it would take to do so. It was easier for him to just leave me to deal with the mess than do it right, and that's inexcusable in my mind. read less - 10/05/2011 

I was in the midst of a finding-good-pool-person crisis, when I happened to stumble on Donny with Prime Pool service, parked down the street from my house after servicing a neighbor's pool. I chatted with him about my issues and he was glad to offer his best guesses on... Read MoreI was in the midst of a finding-good-pool-person crisis, when I happened to stumble on Donny with Prime Pool service, parked down the street from my house after servicing a neighbor's pool. I chatted with him about my issues and he was glad to offer his best guesses on the spot for free. Since then, I have had him come out to fix moderate things twice (replace backflow valve first time, then fix leaky valve and clean out clogged pump impeller second time). Both times, I have found the service to exceed my expectations. For instance, he took a photo of the pool plumbing near the pump and emailed it to me after adding in an arrow pointing to the exact valve he fixed, just to verify he followed my instructions correctly. That kind of thing is above and beyond what I would expect, yet the prices seem quite fair. read less - 12/04/2014 

Been using Prime for 3 months. Bought an older home with an older pool and the gentleman that came out to help inspect the Old Pool was very helpful. He did not try to sell me like the 3 other companies did. Old parts but all working and he said... Read MoreBeen using Prime for 3 months. Bought an older home with an older pool and the gentleman that came out to help inspect the Old Pool was very helpful. He did not try to sell me like the 3 other companies did. Old parts but all working and he said don't fix until it breaks. They clean my pool weekly and have a very friendly staff. Highly recommend. read less - 7/06/2015 

I am very pleased with the professionalism of this company. If there is an issue with my pool needing repair, they take care of it very quickly. I have had several pool services and this one exceeds my expectations! You won't b disappointed with their service! - 1/02/2017 

Prime pool = Pool Ninjas! They are so good about... fixing the small stuff just to help out, being proactive in "you may have an issue down the road", sticking to their agreements (yes, they put things in writing!) and swooping in fixing problems and you don't even see them.... Read MorePrime pool = Pool Ninjas! They are so good about... fixing the small stuff just to help out, being proactive in "you may have an issue down the road", sticking to their agreements (yes, they put things in writing!) and swooping in fixing problems and you don't even see them. Ninjas i say! read less - 3/10/2017 

We have had a wonderful experience with Prime Pool Service, especially with our service pro Bud - he's awesome! From the first visit to evaluate our pool, everyone has been very professional, prompt and courteous. Bud treats our pool like it was his own, and I know that every suggestion... Read MoreWe have had a wonderful experience with Prime Pool Service, especially with our service pro Bud - he's awesome! From the first visit to evaluate our pool, everyone has been very professional, prompt and courteous. Bud treats our pool like it was his own, and I know that every suggestion comes from a basis of knowledge and honesty. I would happily recommend Prime Po read less - 11/22/2010 

So here's how this went down.

A DirecTV tech accidentally dropped his ladder on some of the PVC pipe leading out from my filter. It took out the t-pipe with the sensor in it. I went to another pool company who said it would take a week to do an estimate.... Read MoreSo here's how this went down.

A DirecTV tech accidentally dropped his ladder on some of the PVC pipe leading out from my filter. It took out the t-pipe with the sensor in it. I went to another pool company who said it would take a week to do an estimate. A simple verbal estimate from the other company told me it would be $600+. Not only did I think this price was high, I'm not willing to wait a WEEK for an estimate.

Enter Prime Pool!

Not only did I have an estimate within 4 hours, the ENTIRE job was completed within 36 hours, professional and clean, and it cost a touch over 1/3 of what the other company thought it would cost.

Good job guys! read less - 4/14/2014 

I had this company come out with the intent to pay for a service I had no experience in. Instead the showed me how to save money and do it myself. Great to see a company with integrity! - 1/31/2019 

I have just recently switched my service to Prime Pool. I needed a good service that could handle everything, not just cleaning. My old service gave me bad advice, and was unable to fix a heater issue or a light switch, or even recommend anyone who could. ... Read MoreI have just recently switched my service to Prime Pool. I needed a good service that could handle everything, not just cleaning. My old service gave me bad advice, and was unable to fix a heater issue or a light switch, or even recommend anyone who could. I feel so much better knowing that Prime Pool Service is now my provider. I have a lot of confidence in them. And my pool looks great! read less - 3/27/2015 

Not at all very customer orientedI Called for service was told I would get a call back two days latter no call so I called again they said they don't make appointments they just show up they will not accommodate if the customer wants to be there to ensure... Read MoreNot at all very customer orientedI Called for service was told I would get a call back two days latter no call so I called again they said they don't make appointments they just show up they will not accommodate if the customer wants to be there to ensure everything is being done correctly. If the customer is there fine if not they proceed charging $90 for 30min of labor (Hourly rate of $180) which has to be prepaid through credit card.When I ask ok you don't know the time what If I am the first visit and we can pick any day in the future. They said no go because schedules are set up by geographic area. which is BS because you can have a starting point fixed and plan all other visits based on the first service call.They explained to me that this is how their business works and that is why they are less expensive. They said other companies would charge double for appointments. Which is completely false.Their HOURLY RATE OF $180 is not cheap . They are wrong my next two phone calls to other service companies which offered appoint on was $75 service call applied to repair the other was $90.Go else where find a business that treat customers as customersI question the validity of past reviews every single one of them rated with 5 stars. Give me a break. Are these really customers or actually ghost written reviews to give a false impression of what this company is all aboutalso be careful about writing bad reviews within 5min of it be posted I got a harassing phone call from Michael Indicating I called him a liar. I gave a factual representation.. It also calls into question how they actively monitor these reviews it would surprise me they quickly get this review removed and maybe that explains why there are only 5 star reviews. read less - 7/16/2015 

I highly reccomend this company. Great job every time. - 3/01/2017 

Jonathon at Prime Pool service has taken care of our pool for over a year now. What i really like the most about Prime Pool service is that they use customer reviews and feedback as their top metric and it really shows. I sent an email on a Sunday night... Read MoreJonathon at Prime Pool service has taken care of our pool for over a year now. What i really like the most about Prime Pool service is that they use customer reviews and feedback as their top metric and it really shows. I sent an email on a Sunday night about a back flow issue that was going on. Not only did he respond almost immediately after I hit the send button , but he had a tech out there the next day. I sent him an email and said that this was my definition of "top notch service" . I don't by any standard expect a company to be perfect and always make me happy as many times in this business , it's an education process . Jonathon spent almost 15 minutes on the phone explaining and teaching me some information on my pool that I didn't know and that i was wrong about in my assumptions. He did it in a very professional , patient way as well. I always instruct my staff at my business that as long as you care about people and resond quickly to let them know that you are working on their issue or will follow up with them ,you will be successful almost 100% of the time as most people just want to know that they are going to be taken care of and not forgotten or taken advantage of. In my opinion and based on my experience, Jonathon at Prime Pool Service exemplifies this standard. read less - 10/26/2016 

We have thoroughly enjoyed Prime Pool Service. We had trouble with another service being too costly, giving us wrong information regarding the need to change out parts of our pool's pump, and etc.. This is an extremely reliable company who takes the headache out of servicing your pool. Hands down,... Read MoreWe have thoroughly enjoyed Prime Pool Service. We had trouble with another service being too costly, giving us wrong information regarding the need to change out parts of our pool's pump, and etc.. This is an extremely reliable company who takes the headache out of servicing your pool. Hands down, we would recommend them. read less - 12/06/2016 

Prime Pool Service was a pleasant surprise when our pool builder contracted them to do our "new owner pool briefing". Not only are they highly knowledgable about pools, they are extremely service oriented, take ownership of problems with our pool (even when they aren't theirs!) and act as... Read MorePrime Pool Service was a pleasant surprise when our pool builder contracted them to do our "new owner pool briefing". Not only are they highly knowledgable about pools, they are extremely service oriented, take ownership of problems with our pool (even when they aren't theirs!) and act as an advocate for us with our pool builder. Highly recommended to do service for new pool owners. read less - 11/14/2010 

Prime has taken great care of our family for years, first my parents and now me. Great service and very reasonable prices. - 2/01/2017 

A rather lengthy illness, combines with some "misadventures" or 2 other pool "professionals" had left my pool more like a bog. Prime Pools showed up promptly, gave me a detailed written price to restore it to proper function & clean water, and then were extreme diligent in doing so.... Read MoreA rather lengthy illness, combines with some "misadventures" or 2 other pool "professionals" had left my pool more like a bog. Prime Pools showed up promptly, gave me a detailed written price to restore it to proper function & clean water, and then were extreme diligent in doing so. They worked around our dogs, our schedule, and after great effort it it's as clear & beautiful as ever. Their work is thorough, and prices very fair. Their websight makes contacting them & revieing things very easy. Highly recommednd them. read less - 12/06/2016 

So here's how this went down.A DirecTV tech accidentally dropped his ladder on some of the PVC pipe leading out from my filter. It took out the t-pipe with the sensor in it. I went to another pool company who said it would take a week to do an estimate.... Read MoreSo here's how this went down.A DirecTV tech accidentally dropped his ladder on some of the PVC pipe leading out from my filter. It took out the t-pipe with the sensor in it. I went to another pool company who said it would take a week to do an estimate. A simple verbal estimate from the other company told me it would be $600+. Not only did I think this price was high, I'm not willing to wait a WEEK for an estimate.Enter Prime Pool!Not only did I have an estimate within 4 hours, the ENTIRE job was completed within 36 hours, professional and clean, and it cost a touch over 1/3 of what the other company thought it would cost.Good job guys! read less - 4/14/2014 

Cody Pools built a pool for us over 2 years ago. We were very pleased with what they did. Project was seamless. AND, we've been likewise very pleased with the pool service team we hired from Prime Pool Service. Prime has maintained our pool/spa from day... Read MoreCody Pools built a pool for us over 2 years ago. We were very pleased with what they did. Project was seamless. AND, we've been likewise very pleased with the pool service team we hired from Prime Pool Service. Prime has maintained our pool/spa from day 1. We have complete confidence in their service and high-touch responsiveness. More important than routine service, they are responsive to troubleshooting and bringing issues to our attention with a plan for addressing them. If you want a 5-star company to service your pool/spa, we recommend Prime . . . without hesitation! read less - 9/11/2017 

When we moved in, the pool was a swamp - Prime helped us get it sparkling like new again! Thank you for the excellent service! - 3/02/2017 

Prime Pools was recommended to us by our neighbors when we moved to Jonestown from California. They have been top notch since day one, and we're going on 7 months now with Prime Pools. Our service tech Michael is always friendly, keeps the pool sparkly clean, and never... Read MorePrime Pools was recommended to us by our neighbors when we moved to Jonestown from California. They have been top notch since day one, and we're going on 7 months now with Prime Pools. Our service tech Michael is always friendly, keeps the pool sparkly clean, and never misses a day. He even made sure to come by and clean our pool before the holiday! Good luck getting service like that from any other company. Our 2 Boston Terrier dogs love Michael, and the one even looks forward to his weekly visit. On top of the great service, they are honest and go out of their way to come out ASAP to fix a problem. 2 Thumbs up and 5 stars for Prime Pools!! read less - 7/21/2017 

  My condominium community came to Prime Pool Service ​for a 2nd opinion diagnosing problems with both of our pools. Initially we were just looking for a company to do repairs but Mike impressed us so much that we switched to Prime for our maintenance as well. Mike and his crew... Read MoreMy condominium community came to Prime Pool Service ​for a 2nd opinion diagnosing problems with both of our pools. Initially we were just looking for a company to do repairs but Mike impressed us so much that we switched to Prime for our maintenance as well. Mike and his crew are courteous, knowledgeable, reliable and affordable. Prime Pool Service is a real pleasure to work with and they turned pools that had been green for months around in a day! Thank you! read less - 8/13/2018 

Prime Pool Service has been servicing our pool for about 2 years now. I highly recommend their service. They are very responsive and consistent. - 9/05/2013 

The true test of a company is how they handle and resolve issues. Being candid we are not the easiest customers to deal with as our expectations are pretty high. When leaving Their service tech ran into our stone gate column and destroyed it and put our security gate... Read MoreThe true test of a company is how they handle and resolve issues. Being candid we are not the easiest customers to deal with as our expectations are pretty high. When leaving Their service tech ran into our stone gate column and destroyed it and put our security gate out of commission. I called and immediately had a return call from their management. They jumped in and hired folks to build a new column, replaced the lights and repaired the gate. They had a real sense of urgency and made sure it was done quickly and done right. Never once did they try cut corners or push off responsibility which says volumes for their integrity.!!! Now getting to what they do for a business of taking care of pools. Our pool is taken care of great and we are extremely pleased with their service. read less - 11/01/2018 

Love these guys & thanks to them, we love our pool again!!! - 8/11/2016 

Daniel from Prime Pool is awesome. I had a problem with my pump leaking and he was able to quickly find the problem and correct it. I highly recommend Prime Pool! - 6/08/2012 

Efficient, friendly, quality work and extremely responsive. Price is right too! Can't ask for much else. - 6/30/2015 

We have used prime for just under a year now. We are so pleased with the time and energy they take into getting to know our pool so very well. I highly recommend them. - 5/01/2014 

Previous service was rolled into Prime Pool, so this is my first year. We are very happy, it feels like the same guys. 1 thing that can be helpful is it to get a consistent time window when they arrive, sometimes I let my dog out, and I was not... Read MorePrevious service was rolled into Prime Pool, so this is my first year. We are very happy, it feels like the same guys. 1 thing that can be helpful is it to get a consistent time window when they arrive, sometimes I let my dog out, and I was not aware someone was back there. But overall, my pool is great, and I really like how Prime Pool provides additional service for repairs if needed. read less - 7/01/2020 

Daniel from Prime Pool is awesome. I had a problem with my pump leaking and he was able to quickly find the problem and correct it. I highly recommend Prime Pool! - 6/08/2012 

We’re pool newbies…100%. Neither me nor my husband had a pool growing up. We wanted to handle the upkeep of our new pool ourselves. Well, with kids and our busy life, we found that having someone maintain our pool is a great choice. In my opinion Prime Pool Service is:... Read MoreWe’re pool newbies…100%. Neither me nor my husband had a pool growing up. We wanted to handle the upkeep of our new pool ourselves. Well, with kids and our busy life, we found that having someone maintain our pool is a great choice. In my opinion Prime Pool Service is: (1) consistent, (2) responsive, (3) thorough, (4) friendly, and (5) trustworthy (we have dogs in our backyard and the gate is ALWAYS shut and locked by them).

When we were initially considering pool companies, the owner came out and discussed all services with us. He encouraged us to research our options. He was confident in his company for sure. He even provided me with a blog to help us take care of our pool ourselves. Well, that didn’t work out. So, thank you for allowing us to worry about one less thing in our busy lives. read less - 5/06/2015 

Not at all very customer oriented

I Called for service was told I would get a call back two days latter no call so I called again they said they don't make appointments they just show up they will not accommodate if the customer wants to be there to ensure... Read MoreNot at all very customer oriented

I Called for service was told I would get a call back two days latter no call so I called again they said they don't make appointments they just show up they will not accommodate if the customer wants to be there to ensure everything is being done correctly. If the customer is there fine if not they proceed charging $90 for 30min of labor (Hourly rate of $180) which has to be prepaid through credit card.

When I ask ok you don't know the time what If I am the first visit and we can pick any day in the future. They said no go because schedules are set up by geographic area. which is BS because you can have a starting point fixed and plan all other visits based on the first service call.

They explained to me that this is how their business works and that is why they are less expensive. They said other companies would charge double for appointments. Which is completely false.

Their HOURLY RATE OF $180 is not cheap . They are wrong my next two phone calls to other service companies which offered appoint on was $75 service call applied to repair the other was $90.
Go else where find a business that treat customers as customers

I question the validity of past reviews every single one of them rated with 5 stars. Give me a break. Are these really customers or actually ghost written reviews to give a false impression of what this company is all about

also be careful about writing bad reviews within 5min of it be posted I got a harassing phone call from Michael Indicating I called him a liar. I gave a factual representation.. It also calls into question how they actively monitor these reviews it would surprise me they quickly get this review removed and maybe that explains why there are only 5 star reviews. read less - 7/16/2015 

I wrote a long review on Google, but it limited me here. The highlights:It gives me no joy to write this review, as I think that both Mike and Eric are good guys who can do quality work. Unfortunately for me, it didn't happen at my house and... Read MoreI wrote a long review on Google, but it limited me here. The highlights:It gives me no joy to write this review, as I think that both Mike and Eric are good guys who can do quality work. Unfortunately for me, it didn't happen at my house and I had a really terrible experience. However, I rely on the online reviews when I select professionals and therefore I want to relay my experience for use by others.I contacted Prime Pool Service to come quote me on a pool plumbing job. I needed them to repair two areas of flex-tubing that were now above ground (1984 pool) and I wanted my equipment moved about 20 feet. When Eric left I found the following problems :1. The flex-tubing was not cut out as Mike said it would be, and they only spliced in new PVC where the tubing had been above ground. Both Eric and Mike said that the flex tubing should not be used in-ground, and on follow-up Mike said he never intended to say that they would cut out everything I uncovered (which again was only about 15'). Whether he intended to or not, that's exactly what he promised would be done, and I am curious why any professional would leave sub-standard equipment in-ground when it's already been uncovered and could be replaced easily. Especially after telling the paying customer how low-quality that stuff is, which is what both Mike and Eric did.2. The PVC lines were STACKED rather than laid side-by-side. This caused the PVC to stack up about 4 inches higher than necessary, and therefore was above grade. I did tell both Mike and Eric that I planned to go over this area with dirt and some pavers, but the PVC was so high that any landscaping would have ended up 6 inches higher than the surrounding area. The reason he stacked them leads to #3.3. Eric did not replace the old PVC at my equipment, and he stacked the lines so the return lines would be in the same order so it was easier for him to hook back up. He could have EASILY run the lines side by side and replaced the plumbing at my equipment, but that would have required a little more work. 4. Electrical work was sub-standard. There were loose wires in my dirt, the timer box was not properly secured to the wall, and the electrical lines to the equipment were loose. He also did not properly fasten the PVC to the timer box and did not move the grounding rod for my pool pump (which was right next to the pump and he had to CUT THE LINE in order to move the pump in the first place). I was definitely pissed off at the way the job was done, and further upset that Mike was not willing to re-do the job in the way it should have been done to begin with. Mike kept telling me to calm down, even when I was perfectly calm. This was now day three and it was done in a piss-poor way, and I wanted it FIXED...not patched up. Oh, did I mention:1. I had to actually help Eric move heavy items a few times. Once was the concrete slab out of his truck and another time I helped him move my equipment. I was happy to help because I thought the final product would be worth it. However, I would expect someone getting paid nearly $1000 for a job would not need the homeowner's assistance.2. Eric broke a nipple off of my chlorinator and it now leaks profusely. He was upfront and honest about this (again, I think Eric is a super nice guy), but instead of going back to the store to get a new nipple he tried to merely attach the hose to the PVC. It looks fine, but as soon as the pump is on it leaks, a LOT. This also lets air run back into my lines so my pump loses prime each time it's shut off (you can hear air rushing back in the line). 3. My multi-port valve now leaks and never has before. This is old equipment, so I am not entirely surprised about this. However, had the plumbing at the equipment been replaced as Mike originally said it would be, this would likely not be a problem. The leak is at the PVC fitting, not in the valve itself.4. 2 and 3 mean that Eric didn't test the equipment before leaving. I don't know if this is standard (he said he wanted the glue to dry - but I know PVC cement dries pretty quickly), but I would expect if a company cuts and moves lines they would want to test it out to see if it showed obvious leaks. This was not done, so now I have leaks to deal with as well. Eric said to call back if there were any leaks...but I don't think that's an option at this point.I have no doubt that I will get a response to this review stating how much of a jerk I am and how rude I was, but I am happy to share my photos and further details if anyone is curious. I was admittedly VERY upset at the quality of work provided, and I was insistent that the job be done the RIGHT way. Mike ultimately didn't believe he could "make me happy", even though I showed him exactly what it would take to do so. It was easier for him to just leave me to deal with the mess than do it right, and that's inexcusable in my mind. read less - 10/05/2011 

We recently purchased a home with a pool and had Prime Pool Service recommended by a friend. We had stubborn algae in the pool and Prime Pool Service came out repeatedly until it was gone.
We are very pleased with the service they provide! - 7/31/2017 

We just started with Prime Pool Service this summer and we couldn’t be happier. They are always professional and always on time. In addition to a weekly regular maintenance, we had them do a major repair on our system and our pool is now running better than ever. - 10/02/2018 

Mike and his team go a great job. They are very reliable and attentive to our needs. My pool is virtually maintenance free thanks to them. We had and issue with our booster pump and they went to bat with the manufacturer for us and it was... Read MoreMike and his team go a great job. They are very reliable and attentive to our needs. My pool is virtually maintenance free thanks to them. We had and issue with our booster pump and they went to bat with the manufacturer for us and it was replaced at N/C! read less - 5/07/2014 

My wife and I hired Prime Pool Service to remodel our old pool, including new surface, tile, coping, stone decking, and some new equipment. We got several bids and Mike at Prime Pool Service was clearly the most knowledgeable and professional person we dealt with. He took the time to... Read MoreMy wife and I hired Prime Pool Service to remodel our old pool, including new surface, tile, coping, stone decking, and some new equipment. We got several bids and Mike at Prime Pool Service was clearly the most knowledgeable and professional person we dealt with. He took the time to understand what we were looking for and presented options that we hadn't thought of. Once we decided on all the details the contract was simple and straightforward, while the pricing was competitive with other bids. We were given a start date and an estimate of the time it would take for the project to be completed. The Prime Pool Service crews were very nice and polite, my wife especially liked that they sang while they worked! There were a couple problems uncovered as the project progressed and Mike was very quick to be onsite and take the time to explain what had been found and how we needed to adjust our plan to ensure a good end result. To our surprise the whole remodel finished 1 day before the estimated date. Prime Pool Service started up the pool and has been taking care of it every week since. The work done was in my opinion completed to a very high quality and we are just delighted with our new backyard! For anyone who is looking for a professional pool company to work with, for large jobs or weekly service, We can't recommend Prime Pool Service enough! read less - 1/17/2012 

We have been using Prime Pool's services for 4 months now and have been very happy with them. In my opinion, they are fairly priced for the service you receive. They have wonderful communication skills and are punctual with returning calls and emails. They also alert us if they notice... Read MoreWe have been using Prime Pool's services for 4 months now and have been very happy with them. In my opinion, they are fairly priced for the service you receive. They have wonderful communication skills and are punctual with returning calls and emails. They also alert us if they notice anything with our pool. They keep our pool in wonderful condition! We have multiple large trees around our pool that drop a lot of leaves into the water. The employee who cleans our pool always stays as long as he has to to do a thorough job. I personally like the fact they also handle our pool repairs. They fixed our heater and installed a clorinator. Both were done promptly and they even came back on a separate visit to walk us through working the heater. Since we have small children, we like the fact that they use as few harsh chemicals as possible. All of their employees are very knowledgeable, helpful, and friendly. I would recommend Prime Pool to anyone who owns a pool. read less - 11/29/2018 

We have used Prime Pool Service for several years. They are friendly, consistent, reliable and always available in an emergency. Don't know what we would do without them. - 10/01/2013 

Canceled service yesterday. Chemicals were always way high, skimmer was always left dirty, spa never looked like they cleaned it. They said they were going to send someone out to re-clean once and send a picture of it cleaner, never happened. For the cost and service, cannot recommend. When emailing... Read MoreCanceled service yesterday. Chemicals were always way high, skimmer was always left dirty, spa never looked like they cleaned it. They said they were going to send someone out to re-clean once and send a picture of it cleaner, never happened. For the cost and service, cannot recommend. When emailing to cancel, they didn't even offer to have someone address the issue and just said they were cancelling as I requested. read less - 8/13/2016