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4.9 Stars - Based on 104 User Reviews
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4.9 Stars - Based on 61 User Reviews
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4.5 yelp stars
4.5 Stars - Based on 29 User Reviews
  • Elizabeth K. AvatarElizabeth K.

    positive review  We have been using Prime Pool's services for 4 months now and have been very happy with them. In my opinion, they are fairly priced for the service you receive. They have wonderful communication skills and are punctual with returning calls and emails. They also alert us if they notice... Read More - 11/29/2018 

  • Jason M. AvatarJason M.

    Great service. I had some troubles with another company replacing my pool pump and was in the process of selling my house. I called Prime Pool Service and they went out of there way to come out the same day I called (Friday) and told me they'd be back Monday... Read More - 10/31/2016 

  • Colette B. AvatarColette B.

    We've been using Prime Pool Service for 8 months now; when we started our pool was terrible - we had left it empty for many months and we thought it was impossible to get it back to normal functioning. Jonathon Eanes of Prime Pool came and looked at it, gave... Read More - 3/01/2017 

  • Cathy P. AvatarCathy P.

    5 star rating The team members at Prime Poll Service have consistently gone above and beyond in their effort to keep our pool clean and sparkling week in and week out. Our pool makes up approximately two thirds of our very spacious backyard. It is surrounded by numerous live oak trees, which drop... Read More - 3/09/2016 

  • Bob C. AvatarBob C.

    A rather lengthy illness, combines with some "misadventures" or 2 other pool "professionals" had left my pool more like a bog. Prime Pools showed up promptly, gave me a detailed written price to restore it to proper function & clean water, and then were extreme diligent in doing so.... Read More - 12/06/2016 

  • Amanda R. AvatarAmanda R.

    Great service, great people! I was very impressed with Prime Pool Service and their follow up! - 5/27/2016 

  • Andria D. AvatarAndria D.

    We have used prime for a couple of months now. They have been great keeping our pool clean and running well. We are very happy with their service. - 7/01/2014 

  • Herring J. AvatarHerring J.

    5 star rating Prime Pool Service was a pleasant surprise when our pool builder contracted them to do our  "new owner pool briefing".  Not only are they highly knowledgable about pools, they are extremely service oriented, take ownership of problems with our pool (even when they aren't theirs!) and act as an advocate... Read More - 11/14/2010 

  • Phil O. AvatarPhil O.

    Prime Pools was recommended to us by our neighbors when we moved to Jonestown from California. They have been top notch since day one, and we're going on 7 months now with Prime Pools. Our service tech Michael is always friendly, keeps the pool sparkly clean, and never... Read More - 7/21/2017 

  • Kandace A. AvatarKandace A.

    Prime Pool Service gets the job done! Pool service and follow up are on point. They have awesome competitive pricing. I would love it if they had an online too to pay and communicate. Mike their accountant makes up for it and is super accommodating. - 3/02/2018 

  • Ryan R. AvatarRyan R.

    positive review  The team at Prime are responsive and do excellent work. Their warranty support has been top notch. Highly recommend. - 6/16/2018 

  • Screven E. AvatarScreven E.

    Trustworthy and honest!! Wouldn’t go anywhere else. The folks at Prime Pool take customer service to another level! We have been customers for a couple years and they have always delivered outstanding, prompt service. Jonathon, Greg and Lotus have been so helpful in helping us navigate the pool arena. I... Read More - 5/01/2019 

  • Justin B. AvatarJustin B.

    Prime Pool Service has been there for us when our pool installer was not. Jonathan called us back to talk about our concerns with our pump even though he was just released from the hospital! He's always listened to what we have to say and really seems to... Read More - 5/09/2017 

  • Scott C. AvatarScott C.

    We have had Prime Pool service for two years and they are on time every time! When we needed repairs in equipment they are here ASAP!
    Highly recommend them! - 4/01/2014 

  • Monica S. AvatarMonica S.

    Love these guys & thanks to them, we love our pool again!!! - 8/11/2016 

  • Cindy S. AvatarCindy S.

    We changed to Prime Pool Service a few months ago. Very professional and dependable. Our pool has never looked better. Highly recommend. - 6/04/2015 

  • Amber F. AvatarAmber F.

    Prime has taken great care of our family for years, first my parents and now me. Great service and very reasonable prices. - 2/01/2017 

  • Cynthia K. AvatarCynthia K.

    Been using Prime for 3 months. Bought an older home with an older pool and the gentleman that came out to help inspect the Old Pool was very helpful. He did not try to sell me like the 3 other companies did. Old parts but all working and he said... Read More - 7/06/2015 

  • Brad D. AvatarBrad D.

    Mike and his team go a great job. They are very reliable and attentive to our needs. My pool is virtually maintenance free thanks to them. We had and issue with our booster pump and they went to bat with the manufacturer for us and it was... Read More - 5/07/2014 

  • Karen F. AvatarKaren F.

    We have used Prime Pool Service for several years. They are friendly, consistent, reliable and always available in an emergency. Don't know what we would do without them. - 10/01/2013 

  • Rob W. AvatarRob W.

    Excellent communication and did exactly what they promised. - 3/01/2018 

  • Steve M. AvatarSteve M.

    5 star rating I've been using Prime Pool Service for several years, and now on my 2nd house. This is a professional and responsive run operation. The weekly pool cleaners are professional and knowledgeable and when I have repairs they make the best recommendations for the long term health of the pool and... Read More - 5/07/2015 

  • Jason M. AvatarJason M.

    We've been using Prime Pool Service for about a year and they are the best. We have used three pool service companies previously and have always been disappointed by the level of unprofessionalism of these companies. Prime is the antithesis of this. They are professional, prompt, great customer service, outstanding... Read More - 12/01/2017 

  • Chris G. AvatarChris G.

    5 star rating Efficient, friendly, quality work and extremely responsive. Price is right too!  Can't ask for much else. - 6/30/2015 

  • Leslie L. AvatarLeslie L.

    positive review  The guys at Prime Pool are fantastic! Not only are they keeping my pool clean....they fix any problem that comes up usually within a day and at a very reasonable cost! - 3/27/2019 

  • Sharon S. AvatarSharon S.

    5 star rating Highly recommend! Prime has gone above and beyond providing excellent service and expertise reworking improperly installed automation hardware/software and fixing various broken items when we bought a house with a pool. They have been patient and always available to answer questions. Our Service Manager Jonathan even came late one evening... Read More - 8/08/2017 

  • Susan R. AvatarSusan R.

    We’re pool newbies…100%. Neither me nor my husband had a pool growing up. We wanted to handle the upkeep of our new pool ourselves. Well, with kids and our busy life, we found that having someone maintain our pool is a great choice. In my opinion Prime Pool Service is:... Read More - 5/06/2015 

  • Roman U. AvatarRoman U.

    5 star rating So here's how this went down.

    A DirecTV tech accidentally dropped his ladder on some of the PVC pipe leading out from my filter. It took out the t-pipe with the sensor in it. I went to another pool company who said it would take a week to do an estimate....
    Read More - 4/14/2014 

  • Ellen J. AvatarEllen J.

    It is so nice to always have a nice looking pool. They are reliable and consistent about coming to clean. Transparent about any repairs that need to be done. - 7/18/2016 

  • Bailey O. AvatarBailey O.

    We've been with Prime for only a few months, but absolutely love the service and the appearance of the pool. Maintained it myself for about a year, but a busy lifestyle and deteriorating pool condition forced me into searching for a full-service company. That's exactly what I have received from... Read More - 9/01/2015 

  • Linda E. AvatarLinda E.

    5 star rating Daniel from Prime Pool is awesome.  I had a problem with my pump leaking and he was able to quickly find the problem and correct it.  I highly recommend Prime Pool! - 6/08/2012 

  • Stephen Y. AvatarStephen Y.

    5 star rating I've said it before, and I'll say it again... Prime Pool Service is the BEST in Austin!  My booster pump broke just after the warranty period, and the owner (Mike Bernoski) graciously offered to replace it without charge!  (Two days after I reported the problem!)  Try getting that level of... Read More - 12/01/2016 

  • Cameron B. AvatarCameron B.

    Great to work with. Very knowledgeable and professional. Highly recommended. - 7/05/2017 

  • Timothy M. AvatarTimothy M.

    5 star rating Jonathon at Prime Pool service has taken care of our pool for over a year now. What i really like the most about Prime Pool service is that they use customer reviews and feedback as their top metric and it really shows. I sent an email on a Sunday night... Read More - 10/26/2016 

  • Susan M. AvatarSusan M.

    I would recommend Prime Pool Service to anyone with a pool! We've been working with them for over a year now, on our constantly problematic, OLD pool and they have shown outstanding service. They are always quick to respond and work through our issues. They have a... Read More - 2/04/2016 

  • Paige R. AvatarPaige R.

    5 star rating We have had a wonderful experience with Prime Pool Service, especially with our service pro Bud - he's awesome! From the first visit to evaluate our pool, everyone has been very professional, prompt and courteous. Bud treats our pool like it was his own, and I know that every suggestion... Read More - 11/22/2010 

  • D K. AvatarD K.

    5 star rating I was in the midst of a finding-good-pool-person crisis, when I happened to stumble on Donny with Prime Pool service, parked down the street from my house after servicing a neighbor's pool.  I chatted with him about my issues and he was glad to offer his best guesses on the... Read More - 12/04/2014 

  • Kristen S. AvatarKristen S.

    When we moved in, the pool was a swamp - Prime helped us get it sparkling like new again! Thank you for the excellent service! - 3/02/2017 

  • Marcus E. AvatarMarcus E.

    We have thoroughly enjoyed Prime Pool Service. We had trouble with another service being too costly, giving us wrong information regarding the need to change out parts of our pool's pump, and etc.. This is an extremely reliable company who takes the headache out of servicing your pool. Hands down,... Read More - 12/06/2016 

  • Billy S. AvatarBilly S.

    I had this company come out with the intent to pay for a service I had no experience in. Instead the showed me how to save money and do it myself. Great to see a company with integrity! - 1/31/2019 

  • Jay W. AvatarJay W.

    Fantastic service. Removed all my issues so I can simply enjoy the crystal clear salt water! Thank you! - 6/01/2017 

  • Kimberly N. AvatarKimberly N.

    We are new pool owners and just started with Prime Pool Service. Our pool looks crystal clear and amazing! We are so happy with their service and would highly recommend them! - 6/10/2014 

  • Jason S. AvatarJason S.

    Great pool service! We have had several companies in the past but Prime is by far the best with which we have worked. - 12/05/2018 

  • Kevin K. AvatarKevin K.

    We have been using Prime Pool's services for 4 months now and have been very happy with them. In my opinion, they are fairly priced for the service you receive. They have wonderful communication skills and are punctual with returning calls and emails. They also alert us if they notice... Read More - 11/29/2018 

  • Michelle W. AvatarMichelle W.

    5 star rating Prime Pool Service is 1st Class! I have been with them nearly a year now and i can truly say i do not know how i would have coped with being a newbie with a pool without them!.
    The service is outstanding & i recommend them hands down
    Jonathon, Greg &...
    Read More - 3/27/2018 

  • Danielle S. AvatarDanielle S.

    After a lengthy and frustrating pool construction experience, along came Mike and Prime Pool Service to save the day! They found issues the initial pool starter company missed, were respectful, prompt and educational. They won our business with their excellent customer service and attention to detail. We highly recommend them! - 2/02/2015 

  • Matthew S. AvatarMatthew S.

    We just started receiving a weekly routine service with Prime Pool Service about a month ago, and we have never been happier with our pool. They are awesome to work with, very professional, and have always shown up when they say they will. Not only do we have... Read More - 9/11/2018 

  • janice p. Avatarjanice p.

    5 star rating After using 3 other pool companies, I found Prime Pool Service and have had excellent service. Mike evaluated my pool and set up a pool schedule service and explained the pool chemistry problems I was experiencing in depth. After starting service, I have had incredible service from Scott, Jonathan, and... Read More - 12/17/2015 

  • Natalie Y. AvatarNatalie Y.

    5 star rating Great experience.  Always on time and courteous.  THat is hard to find in a pool service, and they kill it.  Thanks for always coming through and being reliable. - 7/12/2017 

  • Rob R. AvatarRob R.

    Most professional pool service ever. These folks are great! - 11/04/2014 

  • Mike L. AvatarMike L.

    1 star rating Not at all very customer oriented

    I Called for service  was told I would get a call back two days latter no call so I called again they said they don't make appointments they just show up they will not accommodate if the customer wants to be there to ensure everything...
    Read More - 7/16/2015 

  • Matthew S. AvatarMatthew S.

    We just started with Prime Pool Service this summer and we couldn’t be happier. They are always professional and always on time. In addition to a weekly regular maintenance, we had them do a major repair on our system and our pool is now running better than ever. - 10/02/2018 

  • Eric B. AvatarEric B.

    5 star rating First time pool owner who needed someone to take a look at everything and set up regular maintenance. I reached out to several companies but Prime Pool Service had the fastest communication and service availability which made me feel like they actually wanted my business. Was quoted $135 for an... Read More - 6/04/2018 

  • bess g. Avatarbess g.

    5 star rating I would definetly recommend Prime pool service. Donny did a great job figuring out what was wrong with the pool light.He didn't try to sell me a new pool light ($700.00) like another company did. They are very professional and knowledgable. - 6/09/2015 

  • Andy O. AvatarAndy O.

    Hi , I started using this pool service about 3 months ago , they do an awesome job !!! , show up on time & do an extensive clean & are very detailed about their service !!! so glad i switched to them ,... Read More - 12/02/2014 

  • Kathy S. AvatarKathy S.

    I have just recently switched my service to Prime Pool. I needed a good service that could handle everything, not just cleaning. My old service gave me bad advice, and was unable to fix a heater issue or a light switch, or even recommend anyone who could. ... Read More - 3/27/2015 

  • Tiffany M. AvatarTiffany M.

    Great service. Our pool has never sparkled like it does now! - 8/03/2015 

  • Michelle S. AvatarMichelle S.

    Prime Pool Service is 1st Class! I have been with them nearly a year now and i can truly say i do not know how i would have coped with being a newbie with a pool without them!.
    The service is outstanding & i recommend them hands down
    Jonathon, Greg &...
    Read More - 3/28/2018 

  • Tony H. AvatarTony H.

    I am a very happy customer of Prime Pool Service. When I got a new pool they quickly got it under control. Now that I use them my pool is always clean and ready to swim without me doing anything! - 8/01/2013 

  • John V. AvatarJohn V.

    I highly reccomend this company. Great job every time. - 3/01/2017 

  • Michelle S. AvatarMichelle S.

    Great service! We had horrible service prior to Prime and were skeptical. We've used Prime for about 3 months now and are so pleased with the service. All the staff we've dealt with have been very professional and responsive to questions. - 10/05/2015 

  • Paul O. AvatarPaul O.

    Prime Pool Service has been servicing our pool for about 2 years now. I highly recommend their service. They are very responsive and consistent. - 9/05/2013 

  • Michelle M. AvatarMichelle M.

    We have used prime for just under a year now. We are so pleased with the time and energy they take into getting to know our pool so very well. I highly recommend them. - 5/01/2014 

  • D A. AvatarD A.

    5 star rating The true test of a company is how they handle and resolve issues. Being candid we are not the easiest customers to deal with as our expectations are pretty high.  When leaving Their service tech ran into our stone gate column and destroyed it and put our security gate out... Read More - 11/01/2018 

  • Dave D. AvatarDave D.

    positive review  Last year I purchased a Glacier Pool Cooler from Prime Pool Service, These guys did a professional job all the way! I couldn't be happier... Life in the pool a 100% better than years before, before my water temps were in the upper 90's and after the cooler was installed,... Read More - 6/03/2019 

  • Emily P. AvatarEmily P.

    We recently purchased a home with a pool and had Prime Pool Service recommended by a friend. We had stubborn algae in the pool and Prime Pool Service came out repeatedly until it was gone.
    We are very pleased with the service they provide! - 7/31/2017 

  • Ellis D. AvatarEllis D.

    Been with Prime Pool service for almost 3 years and very satisfied with their service. They'll contact me if for verification if anything other than cleaning needs to be done. - 9/04/2013 

  • Heidi C. AvatarHeidi C.

    Great pool service. Thanks Prime Pools for keeping my pool worry free! - 9/03/2013 

  • Steve T. AvatarSteve T.

    These guys do great regular pool service and respond quickly when I have an issue! - 2/01/2018 

  • Tony H. AvatarTony H.

    5 star rating My wife and I hired Prime Pool Service to remodel our old pool, including new surface, tile, coping, stone decking, and some new equipment. We got several bids and Mike at Prime Pool Service was clearly the most knowledgeable and professional person we dealt with. He took the time to... Read More - 1/17/2012 

  • Ryan M. AvatarRyan M.

    1 star rating Canceled service yesterday. Chemicals were always way high, skimmer was always left dirty, spa never looked like they cleaned it. They said they were going to send someone out to re-clean once and send a picture of it cleaner, never happened. For the cost and service, cannot recommend. When emailing... Read More - 8/13/2016 

  • Kristen H. AvatarKristen H.

    5 star rating Prime pool = Pool Ninjas! They are so good about... fixing the small stuff just to help out, being proactive in "you may have an issue down the road", sticking to their agreements (yes, they put things in writing!) and swooping in fixing problems and you don't even see them.... Read More - 3/10/2017 

  • Adrian T. AvatarAdrian T.

    They clean our pool twice a week and monitor the chemicals and they do a great job. The pool looks great, they are timely and the price is spot on. Definitely recommend if you are looking for a pool service company.
    Parmer Villas HOA - 2/01/2019 

  • Mike C. AvatarMike C.

    I highly recommend Prime Pools! They offer very prompt and dependable service! - 4/05/2018 

  • Rupal C. AvatarRupal C.

    We have used Prime Pool Service at Hampton Inn Austin Cedar Park for last several Years and they do an excellent job!!! - 3/06/2018 

  • Chris G. AvatarChris G.

    These guys are fantastic. As a owner of an aging pool i appreciate how they are proactive and that they give me options on repairs. They are always there, every single week. Extremely dependable. I highly recommend them. - 10/04/2016 

  • Tim A. AvatarTim A.

    Just jumped on with Prime this past week and been very happy so far. I was extremely impressed that Mike actually insisted on coming to my home (same day) and wanting to really understand my pool before just giving me a quote on weekly service. Very professional. Mike was able... Read More - 4/01/2014 

  • Marisa E. AvatarMarisa E.

    5 star rating The folks at Prime Pool take customer service to another level! We have been customers for a couple years and they have always delivered outstanding, prompt service. Jonathon, Greg and Lotus have been so helpful in helping us navigate the pool arena. I have always felt that they have been... Read More - 4/25/2018 

  • Lori J. AvatarLori J.

    5 star rating These guys are amazing! I have struggled for the past 2 years to keep my pool clean and would spend $100 + every couple of weeks just trying to keep chemicals balanced, so i contacted Prime pool, Jonathan called to schedule a appt he showed up on time and looked... Read More - 5/06/2016 

  • Priya S. AvatarPriya S.

    5 star rating I just had the most wonderful experience with Prime Pool Services coming in and giving me a second opinion on my pool equipment.

    It is my first time owning a pool and some professionals from Leslie's had come by and done a crash course with us about our pool. During that...
    Read More - 4/12/2017 

  • Richard B. AvatarRichard B.

    Mike is a great service provider. - 7/23/2013 

  • Eric B. AvatarEric B.

    positive review  As a first time pool owner, I had zero experience with pool maintenance. I searched for companies around town that offered maintenance services and reached out to several. I ended up going with Prime Pool Service because they were extremely quick to respond, could fit me in faster than anyone... Read More - 10/01/2018 

  • Tanya P. AvatarTanya P.

    Prime pool service has delivered exceptionally well. I would recommend them to anyone looking to spend more time enjoying their pool! - 5/01/2015 

  • Amanda E. AvatarAmanda E.

    positive review  My condominium community came to Prime Pool Service ​for a 2nd opinion diagnosing problems with both of our pools. Initially we were just looking for a company to do repairs but Mike impressed us so much that we switched to Prime for our maintenance as well. Mike and his crew... Read More - 8/13/2018 

  • GaryandRobin D. AvatarGaryandRobin D.

    Prime Pool Service rocks!!! Leo, our pool technician, is fantastic! The level of professionalism, attention to detail and care is second to none. Leo always listens to what we have to say and ensures we get a clean, beautiful pool and spa. We highly recommend Prime to anybody who needs... Read More - 9/09/2017 

  • Jessica C. AvatarJessica C.

    positive review  Top notch service. Fast, efficient, and reliable. These guys are truly the best in town. I am so glad we switched to Prime Pool Service! - 6/03/2019 

  • Zindy W. AvatarZindy W.

    I am very pleased with the professionalism of this company. If there is an issue with my pool needing repair, they take care of it very quickly. I have had several pool services and this one exceeds my expectations! You won't b disappointed with their service! - 1/02/2017 

  • Erin D. AvatarErin D.

    We've had issues with our pool since inheriting it when we bought our home. Prime Pool has been very clear and informative and quick to help us resolve some of the problems. They've been trustworthy and reliable. I would highly recommend them. - 9/04/2014 

  • Johnny M. AvatarJohnny M.

    1 star rating I wrote a long review on Google, but it limited me here.  The highlights:

    It gives me no joy to write this review, as I think that both Mike and Eric are good guys who can do quality work.  Unfortunately for me, it didn't happen at my house and I had...
    Read More - 10/05/2011 

  • Donald O. AvatarDonald O.

    5 star rating Cody Pools built a pool for us over 2 years ago.  We were very pleased with what they did.  Project was seamless.  AND, we've been likewise very pleased with the pool service team we hired from Prime Pool Service.  Prime has maintained our pool/spa from day 1.  We have complete... Read More - 9/11/2017 

  • Jack B. AvatarJack B.

    I’ve gone a long route in the road to pool service. I’ve attempted to manage it myself ( badly)
    I’ve tried many different pool services. That has been quite an adventure. Too often I’ve found that the service was spotty, many times the pool person not showing or simply...
    Read More - 7/06/2018 

  • Tracy H. AvatarTracy H.

    4 star rating Easy to work with. Team took time to get my equipment working properly and walked me through each step. - 1/14/2019 

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