I use Prime Pool Service for my weekly pool service. Recently, I had repairs and upgrades done as well. Prime Pool explained the repairs needed along with a cost estimate. Jeremy even called me to walk me through the quote and reason for the pricing. Jeremy... Read MoreI use Prime Pool Service for my weekly pool service. Recently, I had repairs and upgrades done as well. Prime Pool explained the repairs needed along with a cost estimate. Jeremy even called me to walk me through the quote and reason for the pricing. Jeremy got all issues fixed in a timely manner and was very friendly, helpful, and professional. read less - 7/08/2021 

I highly recommend Prime Pools! They offer very prompt and dependable service! - 4/05/2018 

We recently purchased a home with a pool and had Prime Pool Service recommended by a friend. We had stubborn algae in the pool and Prime Pool Service came out repeatedly until it was gone.
We are very pleased with the service they provide! - 7/31/2017 

Love these guys & thanks to them, we love our pool again!!! - 8/11/2016 

If you need your pool cleaned or worked on, call these guys! They are prompt, thorough, and reasonable! I have used them now for about a year and could not be happier!!! - 4/11/2019 

There are lots of pool companies out there and I can proudly say we highly recommend Cameron and Prime Pool Service. We were referred to Prime Pools after buying a house and receiving a pretty long inspection report of repairs that needed to be done. Cameron was very responsive and... Read MoreThere are lots of pool companies out there and I can proudly say we highly recommend Cameron and Prime Pool Service. We were referred to Prime Pools after buying a house and receiving a pretty long inspection report of repairs that needed to be done. Cameron was very responsive and is clearly an expert when it comes to anything and everything pool related. Very happy with his work. Thank you Prime Pools! read less - 10/04/2022 

Prime Pools is very reliable and priced appropriately according to the market. The staff is friendly and efficient. Highly recommend. - 8/03/2020 

We have used Prime Pool Service at Hampton Inn Austin Cedar Park for last several Years and they do an excellent job!!! - 3/06/2018 

Every week the folks at Prime Pool do a fantastic job on our pool in Great Hills. Anytime there's an issue with our weekly service, they work quickly to fix it (though there are rarely problems). Repairs are excellent and only advised when it's clear they're absolutely necessary.

Our weekly... Read MoreEvery week the folks at Prime Pool do a fantastic job on our pool in Great Hills. Anytime there's an issue with our weekly service, they work quickly to fix it (though there are rarely problems). Repairs are excellent and only advised when it's clear they're absolutely necessary.

Our weekly tech is smart, thorough and friendly. Last week he was concerned that the guys who filled in for him the week before had failed to notice some algae growth, so he paused his work to ask me if I was satisfied, and then he called them in front of me (no algae, it was just floral detritus).

We were also impressed by the way Prime communicated with us about the chlorine shortage, and their transparency regarding the minor price increase necessitated by that shortage. Everyone at this company is responsive, warm, and meticulous. They actually care about making their customers happy. read less - 8/02/2021 

We have the pleasure of having Prime Pool Service service our pool, spa & pool equipment and they have been outstanding. They take the time to discuss any issues at hand and walk us through their process; so, we know why they are doing any maintenance and/or repairs needed... Read MoreWe have the pleasure of having Prime Pool Service service our pool, spa & pool equipment and they have been outstanding. They take the time to discuss any issues at hand and walk us through their process; so, we know why they are doing any maintenance and/or repairs needed to ensure we have the best service. A special thanks to Shane, who does an excellent job of cleaning and servicing our pool and spa. We highly recommend Prime Pool Service! read less - 6/20/2020 

Well, I don't know how they do it, but Prime Pool Service is still providing their customers with the BEST service in Austin. (Which is amazing, considering all of the labor shortages and supply chain problems we're dealing with.) Cameron, Cody, Jeremy, and the rest of their... Read MoreWell, I don't know how they do it, but Prime Pool Service is still providing their customers with the BEST service in Austin. (Which is amazing, considering all of the labor shortages and supply chain problems we're dealing with.) Cameron, Cody, Jeremy, and the rest of their folks are simply wonderful. (fast replies, fast service, and fair prices.) If you're looking for a great pool company, I would recommend Prime Pools without hesitation. read less - 4/14/2022 

Previous service was rolled into Prime Pool, so this is my first year. We are very happy, it feels like the same guys. 1 thing that can be helpful is it to get a consistent time window when they arrive, sometimes I let my dog out, and I was not... Read MorePrevious service was rolled into Prime Pool, so this is my first year. We are very happy, it feels like the same guys. 1 thing that can be helpful is it to get a consistent time window when they arrive, sometimes I let my dog out, and I was not aware someone was back there. But overall, my pool is great, and I really like how Prime Pool provides additional service for repairs if needed. read less - 7/01/2020 

When we moved in, the pool was a swamp - Prime helped us get it sparkling like new again! Thank you for the excellent service! - 3/02/2017 

We couldn't be happier with Prime. Their team is knowledgeable, professional, proactive and detail oriented with very good customer service. - 3/01/2021 

I was in search of a reliable, professional weekly pool service. I called and left a message and my call was immediately returned. I was set up to talk with service manager to assess my pool needs. These guys were responsive and very professional. The service to date has been... Read MoreI was in search of a reliable, professional weekly pool service. I called and left a message and my call was immediately returned. I was set up to talk with service manager to assess my pool needs. These guys were responsive and very professional. The service to date has been terrific. I met my tech this week and he was friendly and thorough. The tech noticed some issues with my pool and I was immediately notified via an email. They provided options for review and repair. All was handled on-time, in a professional manner and on budget. I have been through several "local" pool guys and this company is by far the most reliable and professional. read less - 12/01/2021 

Great service! We had horrible service prior to Prime and were skeptical. We've used Prime for about 3 months now and are so pleased with the service. All the staff we've dealt with have been very professional and responsive to questions. - 10/05/2015 

  My condominium community came to Prime Pool Service ​for a 2nd opinion diagnosing problems with both of our pools. Initially we were just looking for a company to do repairs but Mike impressed us so much that we switched to Prime for our maintenance as well. Mike and his crew... Read MoreMy condominium community came to Prime Pool Service ​for a 2nd opinion diagnosing problems with both of our pools. Initially we were just looking for a company to do repairs but Mike impressed us so much that we switched to Prime for our maintenance as well. Mike and his crew are courteous, knowledgeable, reliable and affordable. Prime Pool Service is a real pleasure to work with and they turned pools that had been green for months around in a day! Thank you! read less - 8/13/2018 

Prime pool service has delivered exceptionally well. I would recommend them to anyone looking to spend more time enjoying their pool! - 5/01/2015 

Great pool service. Thanks Prime Pools for keeping my pool worry free! - 9/03/2013 

Cameron was delightful to work with. We needed our pool drained. Cameron also cleaned it, and repaired a light for us. He was professional, quick and friendly. We look forward to working with him in the future and recommend him highly!

Thanks Cameron! - 8/26/2021 

We have been using Prime Pool's services for 4 months now and have been very happy with them. In my opinion, they are fairly priced for the service you receive. They have wonderful communication skills and are punctual with returning calls and emails. They also alert us if they notice... Read MoreWe have been using Prime Pool's services for 4 months now and have been very happy with them. In my opinion, they are fairly priced for the service you receive. They have wonderful communication skills and are punctual with returning calls and emails. They also alert us if they notice anything with our pool. They keep our pool in wonderful condition! We have multiple large trees around our pool that drop a lot of leaves into the water. The employee who cleans our pool always stays as long as he has to to do a thorough job. I personally like the fact they also handle our pool repairs. They fixed our heater and installed a clorinator. Both were done promptly and they even came back on a separate visit to walk us through working the heater. Since we have small children, we like the fact that they use as few harsh chemicals as possible. All of their employees are very knowledgeable, helpful, and friendly. I would recommend Prime Pool to anyone who owns a pool. read less - 11/29/2018 

Best pool service in town. I've used them for years and never had an issue. Great employees, great ownership, great company. Highly recommend. - 10/01/2020 

Great pool service! We have had several companies in the past but Prime is by far the best with which we have worked. - 12/05/2018 

  The guys at Prime Pool are fantastic! Not only are they keeping my pool clean....they fix any problem that comes up usually within a day and at a very reasonable cost! - 3/27/2019 

After a lengthy and frustrating pool construction experience, along came Mike and Prime Pool Service to save the day! They found issues the initial pool starter company missed, were respectful, prompt and educational. They won our business with their excellent customer service and attention to detail. We highly recommend them! - 2/02/2015 

We’re pool newbies…100%. Neither me nor my husband had a pool growing up. We wanted to handle the upkeep of our new pool ourselves. Well, with kids and our busy life, we found that having someone maintain our pool is a great choice. In my opinion Prime Pool Service is:... Read MoreWe’re pool newbies…100%. Neither me nor my husband had a pool growing up. We wanted to handle the upkeep of our new pool ourselves. Well, with kids and our busy life, we found that having someone maintain our pool is a great choice. In my opinion Prime Pool Service is: (1) consistent, (2) responsive, (3) thorough, (4) friendly, and (5) trustworthy (we have dogs in our backyard and the gate is ALWAYS shut and locked by them).

When we were initially considering pool companies, the owner came out and discussed all services with us. He encouraged us to research our options. He was confident in his company for sure. He even provided me with a blog to help us take care of our pool ourselves. Well, that didn’t work out. So, thank you for allowing us to worry about one less thing in our busy lives. read less - 5/06/2015 

We just started with Prime Pool Service this summer and we couldn’t be happier. They are always professional and always on time. In addition to a weekly regular maintenance, we had them do a major repair on our system and our pool is now running better than ever. - 10/02/2018 

So after I posted this review I got an email from the owner of Prime Pool. He sent an email I was supposed to have received explaining why the pool service was going up.

The explanation made sense, the hurricanes in Lake Charles last fall damaged the chlorine plant and... Read MoreSo after I posted this review I got an email from the owner of Prime Pool. He sent an email I was supposed to have received explaining why the pool service was going up.

The explanation made sense, the hurricanes in Lake Charles last fall damaged the chlorine plant and created a shortage driving the price up. Nice to have an explanation. I can not prove that I did not receive this email but I do not believe we received it. He said she said? Maybe we did maybe we didn't. At least I know why prices went up.

When the shortage is over will costs go down? read less - 6/28/2021 

Mike is a great service provider. - 7/23/2013 

Prime Pool Service rocks!!! Leo, our pool technician, is fantastic! The level of professionalism, attention to detail and care is second to none. Leo always listens to what we have to say and ensures we get a clean, beautiful pool and spa. We highly recommend Prime to anybody who needs... Read MorePrime Pool Service rocks!!! Leo, our pool technician, is fantastic! The level of professionalism, attention to detail and care is second to none. Leo always listens to what we have to say and ensures we get a clean, beautiful pool and spa. We highly recommend Prime to anybody who needs their pool needs done right! read less - 9/09/2017 

Hi , I started using this pool service about 3 months ago , they do an awesome job !!! , show up on time & do an extensive clean & are very detailed about their service !!! so glad i switched to them ,... Read MoreHi , I started using this pool service about 3 months ago , they do an awesome job !!! , show up on time & do an extensive clean & are very detailed about their service !!! so glad i switched to them , thanks , andy read less - 12/02/2014 

Prime has taken care of my pool since it was built. They are always quick to respond to any concerns or issues I have and always fully explain anything that they do to keep the pool in top shape. I highly recommend them. - 11/26/2019 

I highly reccomend this company. Great job every time. - 3/01/2017 

Been using Prime for 3 months. Bought an older home with an older pool and the gentleman that came out to help inspect the Old Pool was very helpful. He did not try to sell me like the 3 other companies did. Old parts but all working and he said... Read MoreBeen using Prime for 3 months. Bought an older home with an older pool and the gentleman that came out to help inspect the Old Pool was very helpful. He did not try to sell me like the 3 other companies did. Old parts but all working and he said don't fix until it breaks. They clean my pool weekly and have a very friendly staff. Highly recommend. read less - 7/06/2015 

These guys do great regular pool service and respond quickly when I have an issue! - 2/01/2018 

We have used several pool service companies over the last 10 years in Austin. Sometimes the personnel seemed competent, but service always became very spotty. Prime is totally professional and very competent. Our frustration with poor pool service is over. Also, really like their full service... Read MoreWe have used several pool service companies over the last 10 years in Austin. Sometimes the personnel seemed competent, but service always became very spotty. Prime is totally professional and very competent. Our frustration with poor pool service is over. Also, really like their full service capability that includes equipment repair. read less - 4/23/2021 

We are very satisfied with our pool service with Prime Pools. They replaced all of our pool equipment from the storm damage and provided timely service. Great follow up from Jonathan! - 1/10/2022 

We changed to Prime Pool Service a few months ago. Very professional and dependable. Our pool has never looked better. Highly recommend. - 6/04/2015 

Extremely happy with the services provided by Prime Pool. Cameron was awesome- super responsive, on time and happy to teach us along the way. Called on Friday, the team was out here by Monday and by Thursday the pool was drained, power washed, fixed lights, cleaned filters and refilled/balanced. Will... Read MoreExtremely happy with the services provided by Prime Pool. Cameron was awesome- super responsive, on time and happy to teach us along the way. Called on Friday, the team was out here by Monday and by Thursday the pool was drained, power washed, fixed lights, cleaned filters and refilled/balanced. Will absolutely recommend you guys and will use you moving forward. Thank you! read less - 8/27/2021 

We have been a customer with Prime for the last couple of years, and they have been amazing to work with. Punctual, responsive, and knowledgeable. The entire team is very professional, and we know that when they say they are going to do something it will be done... Read MoreWe have been a customer with Prime for the last couple of years, and they have been amazing to work with. Punctual, responsive, and knowledgeable. The entire team is very professional, and we know that when they say they are going to do something it will be done in a timely manner and correct the first time. We have had our pool for over 10 years and it has never been in better shape. Be sure to give Prime a chance to impress you too! read less - 4/09/2019 

I had this company come out with the intent to pay for a service I had no experience in. Instead the showed me how to save money and do it myself. Great to see a company with integrity! - 1/31/2019 

We've been using Prime Pool Service for about a year and they are the best. We have used three pool service companies previously and have always been disappointed by the level of unprofessionalism of these companies. Prime is the antithesis of this. They are professional, prompt, great customer service, outstanding... Read MoreWe've been using Prime Pool Service for about a year and they are the best. We have used three pool service companies previously and have always been disappointed by the level of unprofessionalism of these companies. Prime is the antithesis of this. They are professional, prompt, great customer service, outstanding results and great prices. Cannot recommend them enough!!! read less - 12/01/2017 

Great service. Our pool has never sparkled like it does now! - 8/03/2015 

  Top notch service. Fast, efficient, and reliable. These guys are truly the best in town. I am so glad we switched to Prime Pool Service! - 6/03/2019 

I can't say enough good things about this company. From the initial call to the final communication after all my issues were resolved, I simply had an amazing experience.

They listened, cared about my issues, did not take advantage of things I asked about and gave recommendations on how I... Read MoreI can't say enough good things about this company. From the initial call to the final communication after all my issues were resolved, I simply had an amazing experience.

They listened, cared about my issues, did not take advantage of things I asked about and gave recommendations on how I could self maintain items, etc.

I got follow up calls, texts, emails and invoices all digital which was appreciated it. Staff was friendly but super professional.

In short, they got their shit together, give these guys a call, you won't regret it 🙂 read less - 8/13/2021 

Prime Pool Service does a great job. Recommended.
Otis Johnson, Austin homeowner. - 7/02/2020 

Prime Pool Service is 1st Class! I have been with them nearly a year now and i can truly say i do not know how i would have coped with being a newbie with a pool without them!.
The service is outstanding & i recommend them hands down
Jonathon, Greg &... Read MorePrime Pool Service is 1st Class! I have been with them nearly a year now and i can truly say i do not know how i would have coped with being a newbie with a pool without them!.
The service is outstanding & i recommend them hands down
Jonathon, Greg & Josh - thank you for looking after your customers ( especially me ) ! read less - 3/28/2018 

We've been using Prime Pool Service for almost 2 years now and they are awesome. They've never missed an appointment, and our pool is always clean and ready for use. I'm also a big fan of paying the same amount each month instead of getting hit with bigger... Read MoreWe've been using Prime Pool Service for almost 2 years now and they are awesome. They've never missed an appointment, and our pool is always clean and ready for use. I'm also a big fan of paying the same amount each month instead of getting hit with bigger costs over the summer. Signing up with Prime was easily the best decision we've made when it comes to our pool. read less - 9/01/2020 

Prime pool is an amazing company because they are the best prepared they were the only company when I called that was first and most importantly the lowest cost per month and second could actually see me and get me started for service within in the week as opposed to... Read MorePrime pool is an amazing company because they are the best prepared they were the only company when I called that was first and most importantly the lowest cost per month and second could actually see me and get me started for service within in the week as opposed to starting my service 2-4 weeks out and being put on a waiting list. read less - 9/20/2021 

I’ve gone a long route in the road to pool service. I’ve attempted to manage it myself ( badly)
I’ve tried many different pool services. That has been quite an adventure. Too often I’ve found that the service was spotty, many times the pool person not showing or simply... Read MoreI’ve gone a long route in the road to pool service. I’ve attempted to manage it myself ( badly)
I’ve tried many different pool services. That has been quite an adventure. Too often I’ve found that the service was spotty, many times the pool person not showing or simply doing a run and gun approach.
It was very frustrating.
Then I tried Prime. Frankly I was skeptical, Mike the owner came out and gave an itemized list of fixes due to the mismanagement of my pool and we fixed these items in steps.
I was first amazed with the results from one of the simplest they adjusted the flow in my pool and my pool which tends to accumulate leaves became so much easier to keep clean.
When my pump went out, as it tended to do about once a year, they recommended a change in brand and I have a pump that has lasted longer and is quieter than any before.
Their service is good their pool people reliable and informative.
I finally feel we’re a team now not just a money source.
I would give them five stars but I don’t want them to get cocky! 😉 read less - 7/06/2018 

Most professional pool service ever. These folks are great! - 11/04/2014 

We have had Prime Pool service for two years and they are on time every time! When we needed repairs in equipment they are here ASAP!
Highly recommend them! - 4/01/2014 

Been with Prime Pool service for almost 3 years and very satisfied with their service. They'll contact me if for verification if anything other than cleaning needs to be done. - 9/04/2013 

Started of fine. Charged a bit more than other cleaners. Service started to go way down hill! Their idea of cleaning a pool is throw shock in it so you can't swim for 2 days ! Then when water is cleared up you see the alge the "cleaning" didn't ... Read MoreStarted of fine. Charged a bit more than other cleaners. Service started to go way down hill! Their idea of cleaning a pool is throw shock in it so you can't swim for 2 days ! Then when water is cleared up you see the alge the "cleaning" didn't get!!
Simple filter cleaning turned stupid! Guy left out ALL the filters to dry rot out and now I have to buy all new ones! I found this mess 40hrs. later with no notice that moron shut it all down! Yes pump off and pool now green because of their stupidity. I called Service Manager Steven, HE HAD NO CLUE WHAT WAS GOING ON IN HIS OWN CONPANY!! Clueless!! The service manager! That idiot should be fired!
I asked for a refund for that service, still nothing from them!! I should sue for all my money back from these lowlifes!

This place is NOT A GOOD PLACE for any pool work! They scam you on price compared to what they actually do!

Run far away from PRIME Pool Cleaning!!! NOT AGOOD COMPANY TO DEAL WITH!! read less - 9/01/2022 

Winter Freeze 2021, Day 1 and.. my pool pump burned up. In the Spring I had a backflow stop installed and did not know how to winterize. Recalled seeing a Prime pool service truck and googled the Co. These guys had a truck out that afternoon! They winterized the pool... Read MoreWinter Freeze 2021, Day 1 and.. my pool pump burned up. In the Spring I had a backflow stop installed and did not know how to winterize. Recalled seeing a Prime pool service truck and googled the Co. These guys had a truck out that afternoon! They winterized the pool and gathered info necessary to replace the pump, which they completed the very next day! I cannot say enough to thank them for their honesty, quality and timeliness. read less - 2/12/2021 

Recently fired this company and glad I did after my conversation with Mike. Owner has zero integrity, lies to cover up messes, and then blames the customer. Unprofessional.
1st issue: Cleaners wouldn't close the gate to our security fence when they finished. Isn't that basic stuff for cleaners: dip the stick,... Read MoreRecently fired this company and glad I did after my conversation with Mike. Owner has zero integrity, lies to cover up messes, and then blames the customer. Unprofessional.
1st issue: Cleaners wouldn't close the gate to our security fence when they finished. Isn't that basic stuff for cleaners: dip the stick, throw chemicals in to get the color right, clean out leaves, leave and CLOSE gate. This happened over and over and over and each time I informed the manager he apologized but it kept happening. I was told they would have a company wide meeting about it. If you have kids or pets you care about PLEASE reconsider using this company unless you are ok with them running off or getting into the pool accidentally and worse, drowning. CLOSE THE GATE! Ridiculous.
Update: Claims tech was fired. Unfortunately there were multiple techs that did the same thing. Jonathan's excuse was "new guys going out there". So if you don't fire ALL techs that leave gates open you didn't really solve the problem.
2nd: I called to get a pump fixed. They tried to fix it and were unsuccessful. I let them know their "fix" didn't work and they wanted to charge me for a 2nd service call to come out and "diagnose" again. Usually when you pay someone to fix something and they don't, you don't get charged AGAIN to come out and fix it the way it should be fixed. I refused to pay for additional diagnosis because their first diagnosis wasn't appropriate, didn't fix anything. As much as I would love to pay over and over each time someone comes out to "try" and fix a problem, I refused. I can't comprehend how it's ok to even request additional payment to actually fix what I asked to get fixed in the first place. Who does that?! Prime does. Despite me telling them over the phone & in writing I did NOT authorize them to charge my credit card, they did it anyways. So now I have been charged 2 service calls (1 without my authorization) and my pump still isn't fixed. I was told on Friday by Jonathan he had a family emergency and he asked if he could get back to me Saturday or Monday. I said, sure Monday is fine (see photo). Monday comes and goes and no word. In fact, nobody bothered to contact me that whole week! The 2nd Monday comes and I finally email to ask why nobody has contacted me. I requested all further communication in writing. Mike responds and claims they had been "diligently trying to contact me for 2 weeks and I never responded". Cue the lies. I proceed to show him proof that there was no communication from text/email logs. Instead of apologizing for dropping the ball he lies and says they called me and listed a bogus call. Once again I show him my log (photo) that proved he was lying and that call didn't happen. No apology. He claims "I didn't want to pay money to fix my problem" *eye roll* Really Mike!? That's the best you could do? He's annoyed I didn't want to speak on the phone because he had to "argue" over email instead. Is it normal to "argue" with all your customers?
Update: Mike, you are LYING. Communication was fine as we were trying to fix this problem together. Then, you didn't contact me from 1/22 until I sent email 2/1. For 10 days I heard crickets. You pass blame by saying you called 1/26 at 11:10am. As my call log shows there are NO calls the day/time you said. No voicemail/missed call/no evidence a phone call was made to my phone. In the face of that information you still lie claiming you made a phone call (but didn't leave a voicemail huh?) You claim I refused to speak with you. Nope, I wanted everything in writing. Why is it an issue for you to have things in writing? Because then there's accountability? These aren't "incredible claims" it's exactly how the situation went. If stating facts shows your bad side, well that's only on you.
As others said, they do pay people to leave reviews. Good companies don't pay people to leave 5 star reviews, they get them because they earned it. Owner claims they don't pay for reviews. $25 credit for a review is definitely a payment. Like everything else you are skewing facts to save face. read less - 2/10/2021 

We've been using Prime Pool Service for 8 months now; when we started our pool was terrible - we had left it empty for many months and we thought it was impossible to get it back to normal functioning. Jonathon Eanes of Prime Pool came and looked at it, gave... Read MoreWe've been using Prime Pool Service for 8 months now; when we started our pool was terrible - we had left it empty for many months and we thought it was impossible to get it back to normal functioning. Jonathon Eanes of Prime Pool came and looked at it, gave us an estimate, and assured us that he could bring it back to its former glory, and they did!
It needed some work done but he did his very best to find the cheapest solution to resolve the problem successfully and within a couple of months of TLC our pool is beautiful. We are now looking at an emerald green pool just waiting for warmer weather for us to enjoy.
Thank you Jonathon and your team! read less - 3/01/2017 

We used Prime a year ago to empty our pool and clean it. They did an awesome job and I was able to maintain it pretty well until all of our recent rains. I've struggling to keep the chlorine level high enough so it's time to leave it up to... Read MoreWe used Prime a year ago to empty our pool and clean it. They did an awesome job and I was able to maintain it pretty well until all of our recent rains. I've struggling to keep the chlorine level high enough so it's time to leave it up to the experts. They were quick to provide a quote and are very knowledgeable! read less - 6/07/2021 

Trustworthy and honest!! Wouldn’t go anywhere else. The folks at Prime Pool take customer service to another level! We have been customers for a couple years and they have always delivered outstanding, prompt service. Jonathon, Greg and Lotus have been so helpful in helping us navigate the pool arena. I... Read MoreTrustworthy and honest!! Wouldn’t go anywhere else. The folks at Prime Pool take customer service to another level! We have been customers for a couple years and they have always delivered outstanding, prompt service. Jonathon, Greg and Lotus have been so helpful in helping us navigate the pool arena. I have always felt that they have been honest and upfront about repairs and costs. They truly go the extra mile! read less - 5/01/2019 

Just jumped on with Prime this past week and been very happy so far. I was extremely impressed that Mike actually insisted on coming to my home (same day) and wanting to really understand my pool before just giving me a quote on weekly service. Very professional. Mike was able... Read MoreJust jumped on with Prime this past week and been very happy so far. I was extremely impressed that Mike actually insisted on coming to my home (same day) and wanting to really understand my pool before just giving me a quote on weekly service. Very professional. Mike was able to quickly give a very accurate assessment of where my pool was in terms of condition and recommend a reasonable fee to get us back into perfect shape. I have experienced several cleaning companies in the past few years since owning our pool and I have yet to find one that is both reliable and educated. I think we might have finally found the right company. I feel I can trust Prime Pool Service to treat and care for my pool just as I would if I had the time and education. read less - 4/01/2014 

Looking for a full service pool company ? Look no further !
Prime Pool Service has taken over the servicing of our pool and it has never looked better. It's a pleasure to work with a company that treats your pool as if they own it themselves. On time service,... Read MoreLooking for a full service pool company ? Look no further !
Prime Pool Service has taken over the servicing of our pool and it has never looked better. It's a pleasure to work with a company that treats your pool as if they own it themselves. On time service, knowledgeable and friendly staff from field to office makes this company the " go to " service provider. read less - 7/02/2020 

I've been using Prime Pool Service for several months and the service has been fairly good. I complained about the tech doing my pool so much (and regularly) they finally replaced him with Matt, our current tech. Matt actually took time with my pool yesterday and did what he was... Read MoreI've been using Prime Pool Service for several months and the service has been fairly good. I complained about the tech doing my pool so much (and regularly) they finally replaced him with Matt, our current tech. Matt actually took time with my pool yesterday and did what he was supposed to do-empty baskets, empty our bottom dweller and add chemicals to the pool. He added some water to the pool and checked the pump to make sure it was running correctly. These are things I EXPECT to be done. The previous tech spent maybe ten minutes per visit and skipped a large part of the maintenance he was supposed to be doing. Matt is great and I hope he actually stays my tech. My pool is sparkling clean and actually smells clean for a change. Keep up tge good work. read less - 9/01/2021 

Mike and his team go a great job. They are very reliable and attentive to our needs. My pool is virtually maintenance free thanks to them. We had and issue with our booster pump and they went to bat with the manufacturer for us and it was... Read MoreMike and his team go a great job. They are very reliable and attentive to our needs. My pool is virtually maintenance free thanks to them. We had and issue with our booster pump and they went to bat with the manufacturer for us and it was replaced at N/C! read less - 5/07/2014 

We've had a pool for 12 years and been through several pool service companies. Prime has been the most reliable, honest, customer focused group we've been able to find. Jonathan is great at communicating with us to make sure we understand any time we need a fix to... Read MoreWe've had a pool for 12 years and been through several pool service companies. Prime has been the most reliable, honest, customer focused group we've been able to find. Jonathan is great at communicating with us to make sure we understand any time we need a fix to the system. The cleaning crew has always made sure the pool looks it's best. Great company if you're in need of a pool service. read less - 10/09/2019 

Fantastic service. Removed all my issues so I can simply enjoy the crystal clear salt water! Thank you! - 6/01/2017 

We switched over to Prime Pool Service when our representative retired. I have only GREAT things to say about Prime!! They have always been on time, and done a great job in helping us maintain our pool. We look forward to a long relationship with Prime Pool Service! - 11/02/2020 

Pool is green. This company clearly does not take pride in their work. Lazy! Company should be coming DAILY! They only come 3 times a week and only check supplies. - 6/10/2022 

Prime Pool Service has been servicing our pool for about 2 years now. I highly recommend their service. They are very responsive and consistent. - 9/05/2013 

My pool has never been better. They always do a thorough job and have very nice people working for them. - 3/01/2022 

Prime has taken great care of our family for years, first my parents and now me. Great service and very reasonable prices. - 2/01/2017 

I am very pleased with the professionalism of this company. If there is an issue with my pool needing repair, they take care of it very quickly. I have had several pool services and this one exceeds my expectations! You won't b disappointed with their service! - 1/02/2017 

I want to give a big shout out for Cameron, our service technician from Prime Pool. We had a pump housing leak and my usual pool serivce company cannot fix it for two week. One call to Cameron of Prime Pool and he came out the same day and replaced... Read MoreI want to give a big shout out for Cameron, our service technician from Prime Pool. We had a pump housing leak and my usual pool serivce company cannot fix it for two week. One call to Cameron of Prime Pool and he came out the same day and replaced it with professionalism and reasonable cost. Five star service. read less - 7/13/2022 

  The team at Prime are responsive and do excellent work. Their warranty support has been top notch. Highly recommend. - 6/16/2018 

Great to work with. Very knowledgeable and professional. Highly recommended. - 7/05/2017 

I would recommend Prime Pool Service to anyone with a pool! We've been working with them for over a year now, on our constantly problematic, OLD pool and they have shown outstanding service. They are always quick to respond and work through our issues. They have a... Read MoreI would recommend Prime Pool Service to anyone with a pool! We've been working with them for over a year now, on our constantly problematic, OLD pool and they have shown outstanding service. They are always quick to respond and work through our issues. They have a friendly, reliable staff that we know we can count on. Outstanding Pool Service! read less - 2/04/2016 

Have been a Prime Pool customer for many years. They have always been very responsive and do quality work. I called them early during our recent winter storm. They assessed and repaired quickly. Would definitely recommend. - 3/13/2021 

I called Prime Pool to come and clean our pool and DE filters. J**n came and cleaned the pool and filters. After 30 days, the pool stopped working with filters clogged. When I opened it, they was NO DE powder in the filter! When showed they the pictures of the... Read MoreI called Prime Pool to come and clean our pool and DE filters. J**n came and cleaned the pool and filters. After 30 days, the pool stopped working with filters clogged. When I opened it, they was NO DE powder in the filter! When showed they the pictures of the filters and a missing spring. They said they will fix it, but I had already cleaned the filters and put DE filters. I still need to put the missing spring. They refused to refund my 253.39. They not only need to refund me my original payment but pay for my work and spring, I will need to put in. Hope they better folks there also, I am disappointed.

It is a shame the owner is blaming me for taking my hard earned money, providing a faulty service then claiming I want "free service"? Really, I want competent service. If you cannot do it, then refund it. Don't blame the customer for your poor service!!! Absurd!. Your manager Steve promised to that he would meet me by Wed. Ask if he ever did. The person who did poor job, meant to come next time. Did he meet me again? NO. Please fix your business before blaming customers. I am sure you have some good guys working to. read less - 4/07/2022 

A rather lengthy illness, combines with some "misadventures" or 2 other pool "professionals" had left my pool more like a bog. Prime Pools showed up promptly, gave me a detailed written price to restore it to proper function & clean water, and then were extreme diligent in doing so.... Read MoreA rather lengthy illness, combines with some "misadventures" or 2 other pool "professionals" had left my pool more like a bog. Prime Pools showed up promptly, gave me a detailed written price to restore it to proper function & clean water, and then were extreme diligent in doing so. They worked around our dogs, our schedule, and after great effort it it's as clear & beautiful as ever. Their work is thorough, and prices very fair. Their websight makes contacting them & revieing things very easy. Highly recommednd them. read less - 12/06/2016 

Great service. I had some troubles with another company replacing my pool pump and was in the process of selling my house. I called Prime Pool Service and they went out of there way to come out the same day I called (Friday) and told me they'd be back Monday... Read MoreGreat service. I had some troubles with another company replacing my pool pump and was in the process of selling my house. I called Prime Pool Service and they went out of there way to come out the same day I called (Friday) and told me they'd be back Monday morning and they were here at 8:00 AM sharp and had everything up and running perfectly in a few hours. Will only use this company in the future. read less - 10/31/2016 

Prime Pools was recommended to us by our neighbors when we moved to Jonestown from California. They have been top notch since day one, and we're going on 7 months now with Prime Pools. Our service tech Michael is always friendly, keeps the pool sparkly clean, and never... Read MorePrime Pools was recommended to us by our neighbors when we moved to Jonestown from California. They have been top notch since day one, and we're going on 7 months now with Prime Pools. Our service tech Michael is always friendly, keeps the pool sparkly clean, and never misses a day. He even made sure to come by and clean our pool before the holiday! Good luck getting service like that from any other company. Our 2 Boston Terrier dogs love Michael, and the one even looks forward to his weekly visit. On top of the great service, they are honest and go out of their way to come out ASAP to fix a problem. 2 Thumbs up and 5 stars for Prime Pools!! read less - 7/21/2017 

  We have been using Prime Pool's services for 4 months now and have been very happy with them. In my opinion, they are fairly priced for the service you receive. They have wonderful communication skills and are punctual with returning calls and emails. They also alert us if they notice... Read MoreWe have been using Prime Pool's services for 4 months now and have been very happy with them. In my opinion, they are fairly priced for the service you receive. They have wonderful communication skills and are punctual with returning calls and emails. They also alert us if they notice anything with our pool. They keep our pool in wonderful condition! We have multiple large trees around our pool that drop alot of leaves into the water. The employee who cleans our pool always stays as long as he has to to do a thorough job. I personally like the fact they also handle our pool repairs. They fixed our heater and installed a clorinater. Both were done promptly and they even came back on a separate visit to walk us through working the heater. Since we have small children, we like the fact that they use as few harsh chemicals as possible. All of their employees are very knowledgeable, helpful, and friendly. I would recommend Prime Pool to anyone who owns a pool. read less - 11/29/2018 

I wanted to replace the heater on my pool and I needed it done quickly as my son and his buddies were coming to stay here for spring break. I called Prime/Jonathan on Monday and they were able to have Cameron here on Tues to do the install. Took a... Read MoreI wanted to replace the heater on my pool and I needed it done quickly as my son and his buddies were coming to stay here for spring break. I called Prime/Jonathan on Monday and they were able to have Cameron here on Tues to do the install. Took a morning and was done. Cameron did a professional install then showed me the work and how to operate. Really appreciated the speed of response, the high quality work and the professionalism. I've been very happy with the service from Prime Pool. read less - 3/10/2020 

We have thoroughly enjoyed Prime Pool Service. We had trouble with another service being too costly, giving us wrong information regarding the need to change out parts of our pool's pump, and etc.. This is an extremely reliable company who takes the headache out of servicing your pool. Hands down,... Read MoreWe have thoroughly enjoyed Prime Pool Service. We had trouble with another service being too costly, giving us wrong information regarding the need to change out parts of our pool's pump, and etc.. This is an extremely reliable company who takes the headache out of servicing your pool. Hands down, we would recommend them. read less - 12/06/2016 

We were using Purechem and they took over. Only been 3weeks but so far everything has been fine. They come once a week to add chemicals. - 6/01/2020 

We have used Prime Pool Service for several years. They are friendly, consistent, reliable and always available in an emergency. Don't know what we would do without them. - 10/01/2013 

Excellent communication and did exactly what they promised. - 3/01/2018 

Prime pool service is great. They are reliable, professional and very reasonably priced. Highly recommend! - 7/01/2021 

Paige R. We have had a wonderful experience with Prime Pool Service, especially with our service pro Bud - he's awesome! From the first visit to evaluate our pool, everyone has been very professional, prompt and courteous. Bud treats our pool like it was his own, and I know that every suggestion... Read MoreWe have had a wonderful experience with Prime Pool Service, especially with our service pro Bud - he's awesome! From the first visit to evaluate our pool, everyone has been very professional, prompt and courteous. Bud treats our pool like it was his own, and I know that every suggestion comes from a basis of knowledge and honesty. I would happily recommend Prime Po read less - 11/22/2010 

It is so nice to always have a nice looking pool. They are reliable and consistent about coming to clean. Transparent about any repairs that need to be done. - 7/18/2016 

Cameron from Prime Pool Services was one of the nicest and most professional person I have ever hired. He was not a pushy sales guy, was responsive, showed up on time, and delivered exactly what he promised. I have worked with other pool services for repairs and had to chase... Read MoreCameron from Prime Pool Services was one of the nicest and most professional person I have ever hired. He was not a pushy sales guy, was responsive, showed up on time, and delivered exactly what he promised. I have worked with other pool services for repairs and had to chase them to come do the work. I will absolutely call Caneron again for any future repairs. read less - 9/17/2021 

We have used prime for just under a year now. We are so pleased with the time and energy they take into getting to know our pool so very well. I highly recommend them. - 5/01/2014 

Daniel from Prime Pool is awesome. I had a problem with my pump leaking and he was able to quickly find the problem and correct it. I highly recommend Prime Pool! - 6/08/2012 

Prime Pool Service was able to resolve an issue that had been a problem since February 2021. Jeremy was able to diagnose and resolve the issue quickly and efficiently. He also resolved an issue that would have caused damage to my pool equipment. He was friendly, professional... Read MorePrime Pool Service was able to resolve an issue that had been a problem since February 2021. Jeremy was able to diagnose and resolve the issue quickly and efficiently. He also resolved an issue that would have caused damage to my pool equipment. He was friendly, professional and knowledgeable. I highly recommend Prime Pool Service. read less - 9/21/2021 

After trying out 4 different companies, I finally found one that I can trust. My tech is amazing and the company stands behind their work. I would highly recommend! - 8/01/2022 

We've had Prime for a couple of months now and we are VERY pleased. They show up when they are supposed to, our pool looks great and our service tech is so polite and professional. - 12/01/2021 

would highly recommend prime pool service. Cody Hozjan, who was our technician that came out, was very professional. He took the time to answer all our questions and help us to understand out pool and filter. He is really knowledgeable and patient. He kept us informed... Read Morewould highly recommend prime pool service. Cody Hozjan, who was our technician that came out, was very professional. He took the time to answer all our questions and help us to understand out pool and filter. He is really knowledgeable and patient. He kept us informed about every aspect of what he was doing for the pool and filter. Cody is the first person that has ever taught us how to operate our pool and filter. we have taken his advice and look forward to working with him in the future if we run into any issues. read less - 3/04/2022 

I wish there was a place for a "zero star". I was used by Prime Pool Service for about a year. Their service was friendly and my pool was clean, no algae and swim able. Since March of this year, 2022, their service has hit rock bottom. I started... Read MoreI wish there was a place for a "zero star". I was used by Prime Pool Service for about a year. Their service was friendly and my pool was clean, no algae and swim able. Since March of this year, 2022, their service has hit rock bottom. I started having problems with the water - cloudy, algae, dry skin and discomfort after swimming with my grandkids. I had problems with items specifically pointed out to the tech (which changed every month) with him not emptying baskets and pool sweeps, then getting angry when asked to come back and do what he was being paid for. I told the supervisors of the pool techs time and time again. They would call and either shift me off to someone else or just say "That is a training issue. We'll train him more on the problem you are experiencing ". When I called and told them o my pool had algae growing, they stated "sorry, we didn't change you over to the summer program. They added more acid, instead of checking to what may have been the problem.
I took a water sample to Leslie's Pool company and found that acid in my pool was almost three times what it should be. THAT damages your skin,?the walls of your pool, bathing suits (what was dark green and now is much lighter) and the pool equipment. Leslie's solution...add a 13 pound bag of baking soda...which worked.
Needless to say, Prime Pool service is no longer my pool service. When I called them to cancel my service, they did not offer to make it right, just told me that they ding your card for each month IN ADVANCE. I'll bet they learned that because of people waking up to bad service and cancellations.

A WORD OF ADVICE...DO UPUR OWN SERVICE AND SKIP THE GARBAGE WIRH POOL SERVICES. YOU'LL SAVE $3,000 a year doing it'll yourself. read less - 6/23/2022 

Great service, great people! I was very impressed with Prime Pool Service and their follow up! - 5/27/2016 

I've been on the board of our HOA for over 10 years and we've had our share of pool companies come and go and had to yet find one that at least met our expectations. Well, our quest is done because we are so happy with Prime Pools. We have... Read MoreI've been on the board of our HOA for over 10 years and we've had our share of pool companies come and go and had to yet find one that at least met our expectations. Well, our quest is done because we are so happy with Prime Pools. We have a half size olympic pool with 5 swim lanes and a kiddie pool which were all built 1996. The equipment in our pool pump house was severely damaged by the recent freeze. Prime Pool not only repaired the broken equipment, but went above and beyond sweeping and cleaning the pump house in addition to replacing other components that would have probably failed during the summer pool season. The met with me to review the options and get to an agreement on time frame and price. The approach the took to get it fixed once and do it right from the get go is going to save us the inconvenience of having to deal with shutting down the pool during repairs and also risking the pool chemistry to go out of whack. But there is more! After they were done with the repairs, we sat down and discussed what options were available to us towards reducing power consumption, improving filtration and perhaps upgrading from chlorine tablets to salt water chlorinators. They provided me with quotes for the work together with estimated power savings. That information will come in very handy as we set next year's budget. As of this email, our pool is crustal clear and I do not recall a time in the past 4 years that it has been so clear. A BIG THANK YOU to Jonathon Eanes for his tireless dedication to do it right, delivering quality results and excellent customer service. read less - 5/21/2021 

I'm updating my review. Prime Pools is still the best pool company in Austin hands down. They are fast and efficient. Give very clear bids and repair very fast! The entire staff to Jeremy (my favorite) to Lotus, Kyle, Cameron, Stephen, etc... they are always helpful and knowledgeable. They always... Read MoreI'm updating my review. Prime Pools is still the best pool company in Austin hands down. They are fast and efficient. Give very clear bids and repair very fast! The entire staff to Jeremy (my favorite) to Lotus, Kyle, Cameron, Stephen, etc... they are always helpful and knowledgeable. They always answer the phone and will help with any issues at hand. Thank you so much Prime Pools! read less - 9/10/2022