Efficient, friendly, quality work and extremely responsive. Price is right too! Can't ask for much else. - 6/30/2015 

We've had a pool for 12 years and been through several pool service companies. Prime has been the most reliable, honest, customer focused group we've been able to find. Jonathan is great at communicating with us to make sure we understand any time we need a fix to... Read MoreWe've had a pool for 12 years and been through several pool service companies. Prime has been the most reliable, honest, customer focused group we've been able to find. Jonathan is great at communicating with us to make sure we understand any time we need a fix to the system. The cleaning crew has always made sure the pool looks it's best. Great company if you're in need of a pool service. read less - 10/09/2019 

We've had a pool for 12 years and been through several pool service companies. Prime has been the most reliable, honest, customer focused group we've been able to find. Jonathan is great at communicating with us to make sure we understand any time we need a fix to... Read MoreWe've had a pool for 12 years and been through several pool service companies. Prime has been the most reliable, honest, customer focused group we've been able to find. Jonathan is great at communicating with us to make sure we understand any time we need a fix to the system. The cleaning crew has always made sure the pool looks it's best. Great company if you're in need of a pool service. read less - 10/09/2019 

Cody Pools built a pool for us over 2 years ago. We were very pleased with what they did. Project was seamless. AND, we've been likewise very pleased with the pool service team we hired from Prime Pool Service. Prime has maintained our pool/spa from day... Read MoreCody Pools built a pool for us over 2 years ago. We were very pleased with what they did. Project was seamless. AND, we've been likewise very pleased with the pool service team we hired from Prime Pool Service. Prime has maintained our pool/spa from day 1. We have complete confidence in their service and high-touch responsiveness. More important than routine service, they are responsive to troubleshooting and bringing issues to our attention with a plan for addressing them. If you want a 5-star company to service your pool/spa, we recommend Prime . . . without hesitation! read less - 9/11/2017 

I would definetly recommend Prime pool service. Donny did a great job figuring out what was wrong with the pool light.He didn't try to sell me a new pool light ($700.00) like another company did. They are very professional and knowledgable. - 6/09/2015 

I was in the midst of a finding-good-pool-person crisis, when I happened to stumble on Donny with Prime Pool service, parked down the street from my house after servicing a neighbor's pool. I chatted with him about my issues and he was glad to offer his best guesses on... Read MoreI was in the midst of a finding-good-pool-person crisis, when I happened to stumble on Donny with Prime Pool service, parked down the street from my house after servicing a neighbor's pool. I chatted with him about my issues and he was glad to offer his best guesses on the spot for free. Since then, I have had him come out to fix moderate things twice (replace backflow valve first time, then fix leaky valve and clean out clogged pump impeller second time). Both times, I have found the service to exceed my expectations. For instance, he took a photo of the pool plumbing near the pump and emailed it to me after adding in an arrow pointing to the exact valve he fixed, just to verify he followed my instructions correctly. That kind of thing is above and beyond what I would expect, yet the prices seem quite fair. read less - 12/04/2014 

First time pool owner who needed someone to take a look at everything and set up regular maintenance. I reached out to several companies but Prime Pool Service had the fastest communication and service availability which made me feel like they actually wanted my business. Was quoted $135 for an... Read MoreFirst time pool owner who needed someone to take a look at everything and set up regular maintenance. I reached out to several companies but Prime Pool Service had the fastest communication and service availability which made me feel like they actually wanted my business. Was quoted $135 for an initial visit and inspection but was charged only $90 after the technician noted that everything was in good shape and there was really nothing to do. I really appreciate that kind of honesty (they could have easily made an extra $45 off of me without me ever knowing). Thanks for the integrity! read less - 6/04/2018 

Prime has taken care of my pool since it was built. They are always quick to respond to any concerns or issues I have and always fully explain anything that they do to keep the pool in top shape. I highly recommend them. - 11/26/2019 

  The team at Prime are responsive and do excellent work. Their warranty support has been top notch. Highly recommend. - 6/16/2018 

I just had the most wonderful experience with Prime Pool Services coming in and giving me a second opinion on my pool equipment.It is my first time owning a pool and some professionals from Leslie's had come by and done a crash course with us about our pool. During that... Read MoreI just had the most wonderful experience with Prime Pool Services coming in and giving me a second opinion on my pool equipment.It is my first time owning a pool and some professionals from Leslie's had come by and done a crash course with us about our pool. During that time they had indicated that there were some huge problems that they couldn't fix, but told us we needed to call someone to get them fixed. I called Prime (based on recommendations from my neighbors) and they came to do a second eval of my pool.The gentleman who came by was knowledgeable, professional and taught me so much. He knew what he was doing SO WELL that he realized that most of the things that the Leslie's pool supply people told me were wrong. He did a thorough inspection of the filter and found that screws just weren't tight enough and that fixed some perceived leaks that the Leslie's people had indicated - He then confirmed the fact that there was not really a leak by doing a pressure test and showing me how much pressure there was between the skimmer and the pump. Furthermore, he took the time to educate me about each and every component of the filtration system. Thanks to him, we saved ourselves from ripping apart and fixing piping, detecting and repairing a leak in our pool's skimmer AND from doing a full replacement of our filter. We were expecting to have thousands of dollars of repairs and thanks to his diligent assessment, he fixed everything he could just by knowing the system and looking into things a little better than Leslie's did. We will eventually need a bigger filter for our pool (the one thing that Leslie's was right about) but thanks to Prime Pools, a number of our other "issues" were resolved.I would absolutely use them for my pool equipment needs. read less - 4/12/2017 

Prime Pool Service was a pleasant surprise when our pool builder contracted them to do our "new owner pool briefing". Not only are they highly knowledgable about pools, they are extremely service oriented, take ownership of problems with our pool (even when they aren't theirs!) and act as... Read MorePrime Pool Service was a pleasant surprise when our pool builder contracted them to do our "new owner pool briefing". Not only are they highly knowledgable about pools, they are extremely service oriented, take ownership of problems with our pool (even when they aren't theirs!) and act as an advocate for us with our pool builder. Highly recommended to do service for new pool owners. read less - 11/14/2010 

Great to have this professional pool service on our home team. We knew our previous service was not right. Glad we had an inspection and plan to care for a healthy pool. They can maintain, repair and provide start up services. They are very nice and talk to... Read MoreGreat to have this professional pool service on our home team. We knew our previous service was not right. Glad we had an inspection and plan to care for a healthy pool. They can maintain, repair and provide start up services. They are very nice and talk to us about recommendations and help educate us as to pool integrity. Having a pool professional has made our home time much easier and our pool enjoyment has never been better. read less - 9/01/2020 

Prime pool = Pool Ninjas! They are so good about... fixing the small stuff just to help out, being proactive in "you may have an issue down the road", sticking to their agreements (yes, they put things in writing!) and swooping in fixing problems and you don't even see them.... Read MorePrime pool = Pool Ninjas! They are so good about... fixing the small stuff just to help out, being proactive in "you may have an issue down the road", sticking to their agreements (yes, they put things in writing!) and swooping in fixing problems and you don't even see them. Ninjas i say! read less - 3/10/2017 

If you need your pool cleaned or worked on, call these guys! They are prompt, thorough, and reasonable! I have used them now for about a year and could not be happier!!! - 4/11/2019 

Previous service was rolled into Prime Pool, so this is my first year. We are very happy, it feels like the same guys. 1 thing that can be helpful is it to get a consistent time window when they arrive, sometimes I let my dog out, and I was not... Read MorePrevious service was rolled into Prime Pool, so this is my first year. We are very happy, it feels like the same guys. 1 thing that can be helpful is it to get a consistent time window when they arrive, sometimes I let my dog out, and I was not aware someone was back there. But overall, my pool is great, and I really like how Prime Pool provides additional service for repairs if needed. read less - 7/01/2020 

We've had a pool for 12 years and been through several pool service companies. Prime has been the most reliable, honest, customer focused group we've been able to find. Jonathan is great at communicating with us to make sure we understand any time we need a fix to... Read MoreWe've had a pool for 12 years and been through several pool service companies. Prime has been the most reliable, honest, customer focused group we've been able to find. Jonathan is great at communicating with us to make sure we understand any time we need a fix to the system. The cleaning crew has always made sure the pool looks it's best. Great company if you're in need of a pool service. read less - 10/09/2019 

These guys are amazing! I have struggled for the past 2 years to keep my pool clean and would spend $100 + every couple of weeks just trying to keep chemicals balanced, so i contacted Prime pool, Jonathan called to schedule a appt he showed up on time and looked... Read MoreThese guys are amazing! I have struggled for the past 2 years to keep my pool clean and would spend $100 + every couple of weeks just trying to keep chemicals balanced, so i contacted Prime pool, Jonathan called to schedule a appt he showed up on time and looked everything over. We discussed what all they do so i decided to give them a try and now 3 weeks later my pool looks better than it did brand new Thanks Jonathan read less - 5/06/2016 

Looking for a full service pool company ? Look no further ! Prime Pool Service has taken over the servicing of our pool and it has never looked better. It's a pleasure to work with a company that treats your pool as if they own it themselves. On time service,... Read MoreLooking for a full service pool company ? Look no further ! Prime Pool Service has taken over the servicing of our pool and it has never looked better. It's a pleasure to work with a company that treats your pool as if they own it themselves. On time service, knowledgeable and friendly staff from field to office makes this company the " go to " service provider. read less - 7/02/2020 

These guys are amazing! I have struggled for the past 2 years to keep my pool clean and would spend $100 + every couple of weeks just trying to keep chemicals balanced, so i contacted Prime pool, Jonathan called to schedule a appt he showed up on time and looked... Read MoreThese guys are amazing! I have struggled for the past 2 years to keep my pool clean and would spend $100 + every couple of weeks just trying to keep chemicals balanced, so i contacted Prime pool, Jonathan called to schedule a appt he showed up on time and looked everything over. We discussed what all they do so i decided to give them a try and now 3 weeks later my pool looks better than it did brand new Thanks Jonathan read less - 5/06/2016 

Great experience. Always on time and courteous. THat is hard to find in a pool service, and they kill it. Thanks for always coming through and being reliable. - 7/12/2017 

So here's how this went down.A DirecTV tech accidentally dropped his ladder on some of the PVC pipe leading out from my filter. It took out the t-pipe with the sensor in it. I went to another pool company who said it would take a week to do an estimate.... Read MoreSo here's how this went down.A DirecTV tech accidentally dropped his ladder on some of the PVC pipe leading out from my filter. It took out the t-pipe with the sensor in it. I went to another pool company who said it would take a week to do an estimate. A simple verbal estimate from the other company told me it would be $600+. Not only did I think this price was high, I'm not willing to wait a WEEK for an estimate.Enter Prime Pool!Not only did I have an estimate within 4 hours, the ENTIRE job was completed within 36 hours, professional and clean, and it cost a touch over 1/3 of what the other company thought it would cost.Good job guys! read less - 4/14/2014 

Prime Pool Service was a pleasant surprise when our pool builder contracted them to do our "new owner pool briefing". Not only are they highly knowledgable about pools, they are extremely service oriented, take ownership of problems with our pool (even when they aren't theirs!) and act as... Read MorePrime Pool Service was a pleasant surprise when our pool builder contracted them to do our "new owner pool briefing". Not only are they highly knowledgable about pools, they are extremely service oriented, take ownership of problems with our pool (even when they aren't theirs!) and act as an advocate for us with our pool builder. Highly recommended to do service for new pool owners. read less - 11/14/2010 

Prime pool = Pool Ninjas! They are so good about... fixing the small stuff just to help out, being proactive in "you may have an issue down the road", sticking to their agreements (yes, they put things in writing!) and swooping in fixing problems and you don't even see them.... Read MorePrime pool = Pool Ninjas! They are so good about... fixing the small stuff just to help out, being proactive in "you may have an issue down the road", sticking to their agreements (yes, they put things in writing!) and swooping in fixing problems and you don't even see them. Ninjas i say! read less - 3/10/2017 

The true test of a company is how they handle and resolve issues. Being candid we are not the easiest customers to deal with as our expectations are pretty high. When leaving Their service tech ran into our stone gate column and destroyed it and put our security gate... Read MoreThe true test of a company is how they handle and resolve issues. Being candid we are not the easiest customers to deal with as our expectations are pretty high. When leaving Their service tech ran into our stone gate column and destroyed it and put our security gate out of commission. I called and immediately had a return call from their management. They jumped in and hired folks to build a new column, replaced the lights and repaired the gate. They had a real sense of urgency and made sure it was done quickly and done right. Never once did they try cut corners or push off responsibility which says volumes for their integrity.!!! Now getting to what they do for a business of taking care of pools. Our pool is taken care of great and we are extremely pleased with their service. read less - 11/01/2018 

I would definetly recommend Prime pool service. Donny did a great job figuring out what was wrong with the pool light.He didn't try to sell me a new pool light ($700.00) like another company did. They are very professional and knowledgable. - 6/09/2015 

Prime Pool Service was a pleasant surprise when our pool builder contracted them to do our "new owner pool briefing". Not only are they highly knowledgable about pools, they are extremely service oriented, take ownership of problems with our pool (even when they aren't theirs!) and act as... Read MorePrime Pool Service was a pleasant surprise when our pool builder contracted them to do our "new owner pool briefing". Not only are they highly knowledgable about pools, they are extremely service oriented, take ownership of problems with our pool (even when they aren't theirs!) and act as an advocate for us with our pool builder. Highly recommended to do service for new pool owners. read less - 11/14/2010 

Looking for a full service pool company ? Look no further ! Prime Pool Service has taken over the servicing of our pool and it has never looked better. It's a pleasure to work with a company that treats your pool as if they own it themselves. On time service,... Read MoreLooking for a full service pool company ? Look no further ! Prime Pool Service has taken over the servicing of our pool and it has never looked better. It's a pleasure to work with a company that treats your pool as if they own it themselves. On time service, knowledgeable and friendly staff from field to office makes this company the " go to " service provider. read less - 7/02/2020 

Looking for a full service pool company ? Look no further ! Prime Pool Service has taken over the servicing of our pool and it has never looked better. It's a pleasure to work with a company that treats your pool as if they own it themselves. On time service,... Read MoreLooking for a full service pool company ? Look no further ! Prime Pool Service has taken over the servicing of our pool and it has never looked better. It's a pleasure to work with a company that treats your pool as if they own it themselves. On time service, knowledgeable and friendly staff from field to office makes this company the " go to " service provider. read less - 7/02/2020 

Jonathon at Prime Pool service has taken care of our pool for over a year now. What i really like the most about Prime Pool service is that they use customer reviews and feedback as their top metric and it really shows. I sent an email on a Sunday night... Read MoreJonathon at Prime Pool service has taken care of our pool for over a year now. What i really like the most about Prime Pool service is that they use customer reviews and feedback as their top metric and it really shows. I sent an email on a Sunday night about a back flow issue that was going on. Not only did he respond almost immediately after I hit the send button , but he had a tech out there the next day. I sent him an email and said that this was my definition of "top notch service" . I don't by any standard expect a company to be perfect and always make me happy as many times in this business , it's an education process . Jonathon spent almost 15 minutes on the phone explaining and teaching me some information on my pool that I didn't know and that i was wrong about in my assumptions. He did it in a very professional , patient way as well. I always instruct my staff at my business that as long as you care about people and resond quickly to let them know that you are working on their issue or will follow up with them ,you will be successful almost 100% of the time as most people just want to know that they are going to be taken care of and not forgotten or taken advantage of. In my opinion and based on my experience, Jonathon at Prime Pool Service exemplifies this standard. read less - 10/26/2016 

Jonathon at Prime Pool service has taken care of our pool for over a year now. What i really like the most about Prime Pool service is that they use customer reviews and feedback as their top metric and it really shows. I sent an email on a Sunday night... Read MoreJonathon at Prime Pool service has taken care of our pool for over a year now. What i really like the most about Prime Pool service is that they use customer reviews and feedback as their top metric and it really shows. I sent an email on a Sunday night about a back flow issue that was going on. Not only did he respond almost immediately after I hit the send button , but he had a tech out there the next day. I sent him an email and said that this was my definition of "top notch service" . I don't by any standard expect a company to be perfect and always make me happy as many times in this business , it's an education process . Jonathon spent almost 15 minutes on the phone explaining and teaching me some information on my pool that I didn't know and that i was wrong about in my assumptions. He did it in a very professional , patient way as well. I always instruct my staff at my business that as long as you care about people and resond quickly to let them know that you are working on their issue or will follow up with them ,you will be successful almost 100% of the time as most people just want to know that they are going to be taken care of and not forgotten or taken advantage of. In my opinion and based on my experience, Jonathon at Prime Pool Service exemplifies this standard. read less - 10/26/2016 

Recently fired this company and glad I did after my conversation with Mike. Owner has zero integrity, lies to cover up messes, and then blames the customer. Unprofessional.1st issue: Cleaners wouldn't close the gate to our security fence when they finished. Isn't that basic stuff for cleaners: dip the stick,... Read MoreRecently fired this company and glad I did after my conversation with Mike. Owner has zero integrity, lies to cover up messes, and then blames the customer. Unprofessional.1st issue: Cleaners wouldn't close the gate to our security fence when they finished. Isn't that basic stuff for cleaners: dip the stick, throw chemicals in to get the color right, clean out leaves, leave and CLOSE gate. This happened over and over and over and each time I informed the manager he apologized but it kept happening. I was told they would have a company wide meeting about it. If you have kids or pets you care about PLEASE reconsider using this company unless you are ok with them running off or getting into the pool accidentally and worse, drowning. CLOSE THE GATE! Ridiculous.Update: Claims tech was fired. Unfortunately there were multiple techs that did the same thing. Jonathan's excuse was "new guys going out there". So if you don't fire ALL techs that leave gates open you didn't really solve the problem.2nd: I called to get a pump fixed. They tried to fix it and were unsuccessful. I let them know their "fix" didn't work and they wanted to charge me for a 2nd service call to come out and "diagnose" again. Usually when you pay someone to fix something and they don't, you don't get charged AGAIN to come out and fix it the way it should be fixed. I refused to pay for additional diagnosis because their first diagnosis wasn't appropriate, didn't fix anything. As much as I would love to pay over and over each time someone comes out to "try" and fix a problem, I refused. I can't comprehend how it's ok to even request additional payment to actually fix what I asked to get fixed in the first place. Who does that?! Prime does. Despite me telling them over the phone & in writing I did NOT authorize them to charge my credit card, they did it anyways. So now I have been charged 2 service calls (1 without my authorization) and my pump still isn't fixed. I was told on Friday by Jonathan he had a family emergency and he asked if he could get back to me Saturday or Monday. I said, sure Monday is fine (see photo). Monday comes and goes and no word. In fact, nobody bothered to contact me that whole week! The 2nd Monday comes and I finally email to ask why nobody has contacted me. I requested all further communication in writing. Mike responds and claims they had been "diligently trying to contact me for 2 weeks and I never responded". Cue the lies. I proceed to show him proof that there was no communication from text/email logs. Instead of apologizing for dropping the ball he lies and says they called me and listed a bogus call. Once again I show him my log (photo) that proved he was lying and that call didn't happen. No apology. He claims "I didn't want to pay money to fix my problem" *eye roll* Really Mike!? That's the best you could do? He's annoyed I didn't want to speak on the phone because he had to "argue" over email instead. Is it normal to "argue" with all your customers?Update: Mike, you are LYING. Communication was fine as we were trying to fix this problem together. Then, you didn't contact me from 1/22 until I sent email 2/1. For 10 days I heard crickets. You pass blame by saying you called 1/26 at 11:10am. As my call log shows there are NO calls the day/time you said. No voicemail/missed call/no evidence a phone call was made to my phone. In the face of that information you still lie claiming you made a phone call (but didn't leave a voicemail huh?) You claim I refused to speak with you. Nope, I wanted everything in writing. Why is it an issue for you to have things in writing? Because then there's accountability? These aren't "incredible claims" it's exactly how the situation went. If stating facts shows your bad side, well that's only on you.As others said, they do pay people to leave reviews. Good companies don't pay people to leave 5 star reviews, they get them because they earned it. Owner claims they don't pay for reviews. $25 credit for a review is definitely a payment. Like everything else you are skewing facts to save face. read less - 2/10/2021 

Prime Pool Service was a pleasant surprise when our pool builder contracted them to do our "new owner pool briefing". Not only are they highly knowledgable about pools, they are extremely service oriented, take ownership of problems with our pool (even when they aren't theirs!) and act as... Read MorePrime Pool Service was a pleasant surprise when our pool builder contracted them to do our "new owner pool briefing". Not only are they highly knowledgable about pools, they are extremely service oriented, take ownership of problems with our pool (even when they aren't theirs!) and act as an advocate for us with our pool builder. Highly recommended to do service for new pool owners. read less - 11/14/2010 

I was in the midst of a finding-good-pool-person crisis, when I happened to stumble on Donny with Prime Pool service, parked down the street from my house after servicing a neighbor's pool. I chatted with him about my issues and he was glad to offer his best guesses on... Read MoreI was in the midst of a finding-good-pool-person crisis, when I happened to stumble on Donny with Prime Pool service, parked down the street from my house after servicing a neighbor's pool. I chatted with him about my issues and he was glad to offer his best guesses on the spot for free. Since then, I have had him come out to fix moderate things twice (replace backflow valve first time, then fix leaky valve and clean out clogged pump impeller second time). Both times, I have found the service to exceed my expectations. For instance, he took a photo of the pool plumbing near the pump and emailed it to me after adding in an arrow pointing to the exact valve he fixed, just to verify he followed my instructions correctly. That kind of thing is above and beyond what I would expect, yet the prices seem quite fair. read less - 12/04/2014 

I just had the most wonderful experience with Prime Pool Services coming in and giving me a second opinion on my pool equipment.It is my first time owning a pool and some professionals from Leslie's had come by and done a crash course with us about our pool. During that... Read MoreI just had the most wonderful experience with Prime Pool Services coming in and giving me a second opinion on my pool equipment.It is my first time owning a pool and some professionals from Leslie's had come by and done a crash course with us about our pool. During that time they had indicated that there were some huge problems that they couldn't fix, but told us we needed to call someone to get them fixed. I called Prime (based on recommendations from my neighbors) and they came to do a second eval of my pool.The gentleman who came by was knowledgeable, professional and taught me so much. He knew what he was doing SO WELL that he realized that most of the things that the Leslie's pool supply people told me were wrong. He did a thorough inspection of the filter and found that screws just weren't tight enough and that fixed some perceived leaks that the Leslie's people had indicated - He then confirmed the fact that there was not really a leak by doing a pressure test and showing me how much pressure there was between the skimmer and the pump. Furthermore, he took the time to educate me about each and every component of the filtration system. Thanks to him, we saved ourselves from ripping apart and fixing piping, detecting and repairing a leak in our pool's skimmer AND from doing a full replacement of our filter. We were expecting to have thousands of dollars of repairs and thanks to his diligent assessment, he fixed everything he could just by knowing the system and looking into things a little better than Leslie's did. We will eventually need a bigger filter for our pool (the one thing that Leslie's was right about) but thanks to Prime Pools, a number of our other "issues" were resolved.I would absolutely use them for my pool equipment needs. read less - 4/12/2017 

After using 3 other pool companies, I found Prime Pool Service and have had excellent service. Mike evaluated my pool and set up a pool schedule service and explained the pool chemistry problems I was experiencing in depth. After starting service, I have had incredible service from Scott, Jonathan, and... Read MoreAfter using 3 other pool companies, I found Prime Pool Service and have had excellent service. Mike evaluated my pool and set up a pool schedule service and explained the pool chemistry problems I was experiencing in depth. After starting service, I have had incredible service from Scott, Jonathan, and Michael. They have responded immediately when I recently had some emergency situations with my pump. My pool has never looked so good since they took over. Would recommend them to anyone!Janice P. read less - 12/17/2015 

The team members at Prime Poll Service have consistently gone above and beyond in their effort to keep our pool clean and sparkling week in and week out. Our pool makes up approximately two thirds of our very spacious backyard. It is surrounded by numerous live oak trees, which drop... Read MoreThe team members at Prime Poll Service have consistently gone above and beyond in their effort to keep our pool clean and sparkling week in and week out. Our pool makes up approximately two thirds of our very spacious backyard. It is surrounded by numerous live oak trees, which drop their leaves in mass every spring. To say that cleaning this pool is a task is an understatement. Their administrative staff is always pleasant and anxious to make certain that the job is done well by their technicians. I would absolutely recommend this company to anyone in need of a fine pool service. read less - 3/09/2016 

Winter Freeze 2021, Day 1 and.. my pool pump burned up. In the Spring I had a backflow stop installed and did not know how to winterize. Recalled seeing a Prime pool service truck and googled the Co. These guys had a truck out that afternoon! They winterized the pool... Read MoreWinter Freeze 2021, Day 1 and.. my pool pump burned up. In the Spring I had a backflow stop installed and did not know how to winterize. Recalled seeing a Prime pool service truck and googled the Co. These guys had a truck out that afternoon! They winterized the pool and gathered info necessary to replace the pump, which they completed the very next day! I cannot say enough to thank them for their honesty, quality and timeliness. read less - 2/12/2021 

Prime pool = Pool Ninjas! They are so good about... fixing the small stuff just to help out, being proactive in "you may have an issue down the road", sticking to their agreements (yes, they put things in writing!) and swooping in fixing problems and you don't even see them.... Read MorePrime pool = Pool Ninjas! They are so good about... fixing the small stuff just to help out, being proactive in "you may have an issue down the road", sticking to their agreements (yes, they put things in writing!) and swooping in fixing problems and you don't even see them. Ninjas i say! read less - 3/10/2017 

We've had a pool for 12 years and been through several pool service companies. Prime has been the most reliable, honest, customer focused group we've been able to find. Jonathan is great at communicating with us to make sure we understand any time we need a fix to... Read MoreWe've had a pool for 12 years and been through several pool service companies. Prime has been the most reliable, honest, customer focused group we've been able to find. Jonathan is great at communicating with us to make sure we understand any time we need a fix to the system. The cleaning crew has always made sure the pool looks it's best. Great company if you're in need of a pool service. read less - 10/09/2019 

We have had a wonderful experience with Prime Pool Service, especially with our service pro Bud - he's awesome! From the first visit to evaluate our pool, everyone has been very professional, prompt and courteous. Bud treats our pool like it was his own, and I know that every suggestion... Read MoreWe have had a wonderful experience with Prime Pool Service, especially with our service pro Bud - he's awesome! From the first visit to evaluate our pool, everyone has been very professional, prompt and courteous. Bud treats our pool like it was his own, and I know that every suggestion comes from a basis of knowledge and honesty. I would happily recommend Prime Po read less - 11/22/2010 

Prime pool = Pool Ninjas! They are so good about... fixing the small stuff just to help out, being proactive in "you may have an issue down the road", sticking to their agreements (yes, they put things in writing!) and swooping in fixing problems and you don't even see them.... Read MorePrime pool = Pool Ninjas! They are so good about... fixing the small stuff just to help out, being proactive in "you may have an issue down the road", sticking to their agreements (yes, they put things in writing!) and swooping in fixing problems and you don't even see them. Ninjas i say! read less - 3/10/2017 

My wife and I hired Prime Pool Service to remodel our old pool, including new surface, tile, coping, stone decking, and some new equipment. We got several bids and Mike at Prime Pool Service was clearly the most knowledgeable and professional person we dealt with. He took the time to... Read MoreMy wife and I hired Prime Pool Service to remodel our old pool, including new surface, tile, coping, stone decking, and some new equipment. We got several bids and Mike at Prime Pool Service was clearly the most knowledgeable and professional person we dealt with. He took the time to understand what we were looking for and presented options that we hadn't thought of. Once we decided on all the details the contract was simple and straightforward, while the pricing was competitive with other bids. We were given a start date and an estimate of the time it would take for the project to be completed. The Prime Pool Service crews were very nice and polite, my wife especially liked that they sang while they worked! There were a couple problems uncovered as the project progressed and Mike was very quick to be onsite and take the time to explain what had been found and how we needed to adjust our plan to ensure a good end result. To our surprise the whole remodel finished 1 day before the estimated date. Prime Pool Service started up the pool and has been taking care of it every week since. The work done was in my opinion completed to a very high quality and we are just delighted with our new backyard! For anyone who is looking for a professional pool company to work with, for large jobs or weekly service, We can't recommend Prime Pool Service enough! read less - 1/17/2012 

I would definetly recommend Prime pool service. Donny did a great job figuring out what was wrong with the pool light.He didn't try to sell me a new pool light ($700.00) like another company did. They are very professional and knowledgable. - 6/09/2015 

So here's how this went down.A DirecTV tech accidentally dropped his ladder on some of the PVC pipe leading out from my filter. It took out the t-pipe with the sensor in it. I went to another pool company who said it would take a week to do an estimate.... Read MoreSo here's how this went down.A DirecTV tech accidentally dropped his ladder on some of the PVC pipe leading out from my filter. It took out the t-pipe with the sensor in it. I went to another pool company who said it would take a week to do an estimate. A simple verbal estimate from the other company told me it would be $600+. Not only did I think this price was high, I'm not willing to wait a WEEK for an estimate.Enter Prime Pool!Not only did I have an estimate within 4 hours, the ENTIRE job was completed within 36 hours, professional and clean, and it cost a touch over 1/3 of what the other company thought it would cost.Good job guys! read less - 4/14/2014 

Prime Pool Service was a pleasant surprise when our pool builder contracted them to do our "new owner pool briefing". Not only are they highly knowledgable about pools, they are extremely service oriented, take ownership of problems with our pool (even when they aren't theirs!) and act as... Read MorePrime Pool Service was a pleasant surprise when our pool builder contracted them to do our "new owner pool briefing". Not only are they highly knowledgable about pools, they are extremely service oriented, take ownership of problems with our pool (even when they aren't theirs!) and act as an advocate for us with our pool builder. Highly recommended to do service for new pool owners. read less - 11/14/2010 

The true test of a company is how they handle and resolve issues. Being candid we are not the easiest customers to deal with as our expectations are pretty high. When leaving Their service tech ran into our stone gate column and destroyed it and put our security gate... Read MoreThe true test of a company is how they handle and resolve issues. Being candid we are not the easiest customers to deal with as our expectations are pretty high. When leaving Their service tech ran into our stone gate column and destroyed it and put our security gate out of commission. I called and immediately had a return call from their management. They jumped in and hired folks to build a new column, replaced the lights and repaired the gate. They had a real sense of urgency and made sure it was done quickly and done right. Never once did they try cut corners or push off responsibility which says volumes for their integrity.!!! Now getting to what they do for a business of taking care of pools. Our pool is taken care of great and we are extremely pleased with their service. read less - 11/01/2018 

We've had a pool for 12 years and been through several pool service companies. Prime has been the most reliable, honest, customer focused group we've been able to find. Jonathan is great at communicating with us to make sure we understand any time we need a fix to... Read MoreWe've had a pool for 12 years and been through several pool service companies. Prime has been the most reliable, honest, customer focused group we've been able to find. Jonathan is great at communicating with us to make sure we understand any time we need a fix to the system. The cleaning crew has always made sure the pool looks it's best. Great company if you're in need of a pool service. read less - 10/09/2019 

We were using Purechem and they took over. Only been 3weeks but so far everything has been fine. They come once a week to add chemicals. - 6/01/2020 

We have had a wonderful experience with Prime Pool Service, especially with our service pro Bud - he's awesome! From the first visit to evaluate our pool, everyone has been very professional, prompt and courteous. Bud treats our pool like it was his own, and I know that every suggestion... Read MoreWe have had a wonderful experience with Prime Pool Service, especially with our service pro Bud - he's awesome! From the first visit to evaluate our pool, everyone has been very professional, prompt and courteous. Bud treats our pool like it was his own, and I know that every suggestion comes from a basis of knowledge and honesty. I would happily recommend Prime Po read less - 11/22/2010 

I just had the most wonderful experience with Prime Pool Services coming in and giving me a second opinion on my pool equipment.It is my first time owning a pool and some professionals from Leslie's had come by and done a crash course with us about our pool. During that... Read MoreI just had the most wonderful experience with Prime Pool Services coming in and giving me a second opinion on my pool equipment.It is my first time owning a pool and some professionals from Leslie's had come by and done a crash course with us about our pool. During that time they had indicated that there were some huge problems that they couldn't fix, but told us we needed to call someone to get them fixed. I called Prime (based on recommendations from my neighbors) and they came to do a second eval of my pool.The gentleman who came by was knowledgeable, professional and taught me so much. He knew what he was doing SO WELL that he realized that most of the things that the Leslie's pool supply people told me were wrong. He did a thorough inspection of the filter and found that screws just weren't tight enough and that fixed some perceived leaks that the Leslie's people had indicated - He then confirmed the fact that there was not really a leak by doing a pressure test and showing me how much pressure there was between the skimmer and the pump. Furthermore, he took the time to educate me about each and every component of the filtration system. Thanks to him, we saved ourselves from ripping apart and fixing piping, detecting and repairing a leak in our pool's skimmer AND from doing a full replacement of our filter. We were expecting to have thousands of dollars of repairs and thanks to his diligent assessment, he fixed everything he could just by knowing the system and looking into things a little better than Leslie's did. We will eventually need a bigger filter for our pool (the one thing that Leslie's was right about) but thanks to Prime Pools, a number of our other "issues" were resolved.I would absolutely use them for my pool equipment needs. read less - 4/12/2017 

After using 3 other pool companies, I found Prime Pool Service and have had excellent service. Mike evaluated my pool and set up a pool schedule service and explained the pool chemistry problems I was experiencing in depth. After starting service, I have had incredible service from Scott, Jonathan, and... Read MoreAfter using 3 other pool companies, I found Prime Pool Service and have had excellent service. Mike evaluated my pool and set up a pool schedule service and explained the pool chemistry problems I was experiencing in depth. After starting service, I have had incredible service from Scott, Jonathan, and Michael. They have responded immediately when I recently had some emergency situations with my pump. My pool has never looked so good since they took over. Would recommend them to anyone!Janice P. read less - 12/17/2015 

If you need your pool cleaned or worked on, call these guys! They are prompt, thorough, and reasonable! I have used them now for about a year and could not be happier!!! - 4/11/2019 

After using 3 other pool companies, I found Prime Pool Service and have had excellent service. Mike evaluated my pool and set up a pool schedule service and explained the pool chemistry problems I was experiencing in depth. After starting service, I have had incredible service from Scott, Jonathan, and... Read MoreAfter using 3 other pool companies, I found Prime Pool Service and have had excellent service. Mike evaluated my pool and set up a pool schedule service and explained the pool chemistry problems I was experiencing in depth. After starting service, I have had incredible service from Scott, Jonathan, and Michael. They have responded immediately when I recently had some emergency situations with my pump. My pool has never looked so good since they took over. Would recommend them to anyone!Janice P. read less - 12/17/2015 

The team members at Prime Poll Service have consistently gone above and beyond in their effort to keep our pool clean and sparkling week in and week out. Our pool makes up approximately two thirds of our very spacious backyard. It is surrounded by numerous live oak trees, which drop... Read MoreThe team members at Prime Poll Service have consistently gone above and beyond in their effort to keep our pool clean and sparkling week in and week out. Our pool makes up approximately two thirds of our very spacious backyard. It is surrounded by numerous live oak trees, which drop their leaves in mass every spring. To say that cleaning this pool is a task is an understatement. Their administrative staff is always pleasant and anxious to make certain that the job is done well by their technicians. I would absolutely recommend this company to anyone in need of a fine pool service. read less - 3/09/2016 

I've been using Prime Pool Service for several years, and now on my 2nd house. This is a professional and responsive run operation. The weekly pool cleaners are professional and knowledgeable and when I have repairs they make the best recommendations for the long term health of the pool and... Read MoreI've been using Prime Pool Service for several years, and now on my 2nd house. This is a professional and responsive run operation. The weekly pool cleaners are professional and knowledgeable and when I have repairs they make the best recommendations for the long term health of the pool and have really helped me out in a bind when I've had a leak or an issue. The team is definitely worth giving a try. I highly recommend this service. read less - 5/07/2015 

Jonathon at Prime Pool service has taken care of our pool for over a year now. What i really like the most about Prime Pool service is that they use customer reviews and feedback as their top metric and it really shows. I sent an email on a Sunday night... Read MoreJonathon at Prime Pool service has taken care of our pool for over a year now. What i really like the most about Prime Pool service is that they use customer reviews and feedback as their top metric and it really shows. I sent an email on a Sunday night about a back flow issue that was going on. Not only did he respond almost immediately after I hit the send button , but he had a tech out there the next day. I sent him an email and said that this was my definition of "top notch service" . I don't by any standard expect a company to be perfect and always make me happy as many times in this business , it's an education process . Jonathon spent almost 15 minutes on the phone explaining and teaching me some information on my pool that I didn't know and that i was wrong about in my assumptions. He did it in a very professional , patient way as well. I always instruct my staff at my business that as long as you care about people and resond quickly to let them know that you are working on their issue or will follow up with them ,you will be successful almost 100% of the time as most people just want to know that they are going to be taken care of and not forgotten or taken advantage of. In my opinion and based on my experience, Jonathon at Prime Pool Service exemplifies this standard. read less - 10/26/2016 

Jonathon at Prime Pool service has taken care of our pool for over a year now. What i really like the most about Prime Pool service is that they use customer reviews and feedback as their top metric and it really shows. I sent an email on a Sunday night... Read MoreJonathon at Prime Pool service has taken care of our pool for over a year now. What i really like the most about Prime Pool service is that they use customer reviews and feedback as their top metric and it really shows. I sent an email on a Sunday night about a back flow issue that was going on. Not only did he respond almost immediately after I hit the send button , but he had a tech out there the next day. I sent him an email and said that this was my definition of "top notch service" . I don't by any standard expect a company to be perfect and always make me happy as many times in this business , it's an education process . Jonathon spent almost 15 minutes on the phone explaining and teaching me some information on my pool that I didn't know and that i was wrong about in my assumptions. He did it in a very professional , patient way as well. I always instruct my staff at my business that as long as you care about people and resond quickly to let them know that you are working on their issue or will follow up with them ,you will be successful almost 100% of the time as most people just want to know that they are going to be taken care of and not forgotten or taken advantage of. In my opinion and based on my experience, Jonathon at Prime Pool Service exemplifies this standard. read less - 10/26/2016 

My wife and I hired Prime Pool Service to remodel our old pool, including new surface, tile, coping, stone decking, and some new equipment. We got several bids and Mike at Prime Pool Service was clearly the most knowledgeable and professional person we dealt with. He took the time to... Read MoreMy wife and I hired Prime Pool Service to remodel our old pool, including new surface, tile, coping, stone decking, and some new equipment. We got several bids and Mike at Prime Pool Service was clearly the most knowledgeable and professional person we dealt with. He took the time to understand what we were looking for and presented options that we hadn't thought of. Once we decided on all the details the contract was simple and straightforward, while the pricing was competitive with other bids. We were given a start date and an estimate of the time it would take for the project to be completed. The Prime Pool Service crews were very nice and polite, my wife especially liked that they sang while they worked! There were a couple problems uncovered as the project progressed and Mike was very quick to be onsite and take the time to explain what had been found and how we needed to adjust our plan to ensure a good end result. To our surprise the whole remodel finished 1 day before the estimated date. Prime Pool Service started up the pool and has been taking care of it every week since. The work done was in my opinion completed to a very high quality and we are just delighted with our new backyard! For anyone who is looking for a professional pool company to work with, for large jobs or weekly service, We can't recommend Prime Pool Service enough! read less - 1/17/2012 

We were using Purechem and they took over. Only been 3weeks but so far everything has been fine. They come once a week to add chemicals. - 6/01/2020 

Great experience. Always on time and courteous. THat is hard to find in a pool service, and they kill it. Thanks for always coming through and being reliable. - 7/12/2017 

I've been using Prime Pool Service for several years, and now on my 2nd house. This is a professional and responsive run operation. The weekly pool cleaners are professional and knowledgeable and when I have repairs they make the best recommendations for the long term health of the pool and... Read MoreI've been using Prime Pool Service for several years, and now on my 2nd house. This is a professional and responsive run operation. The weekly pool cleaners are professional and knowledgeable and when I have repairs they make the best recommendations for the long term health of the pool and have really helped me out in a bind when I've had a leak or an issue. The team is definitely worth giving a try. I highly recommend this service. read less - 5/07/2015 

Prime Pool Service was a pleasant surprise when our pool builder contracted them to do our "new owner pool briefing". Not only are they highly knowledgable about pools, they are extremely service oriented, take ownership of problems with our pool (even when they aren't theirs!) and act as... Read MorePrime Pool Service was a pleasant surprise when our pool builder contracted them to do our "new owner pool briefing". Not only are they highly knowledgable about pools, they are extremely service oriented, take ownership of problems with our pool (even when they aren't theirs!) and act as an advocate for us with our pool builder. Highly recommended to do service for new pool owners. read less - 11/14/2010 

Prime Pool Service was a pleasant surprise when our pool builder contracted them to do our "new owner pool briefing". Not only are they highly knowledgable about pools, they are extremely service oriented, take ownership of problems with our pool (even when they aren't theirs!) and act as... Read MorePrime Pool Service was a pleasant surprise when our pool builder contracted them to do our "new owner pool briefing". Not only are they highly knowledgable about pools, they are extremely service oriented, take ownership of problems with our pool (even when they aren't theirs!) and act as an advocate for us with our pool builder. Highly recommended to do service for new pool owners. read less - 11/14/2010 

Recently fired this company and glad I did after my conversation with Mike. Owner has zero integrity, lies to cover up messes, and then blames the customer. Unprofessional.1st issue: Cleaners wouldn't close the gate to our security fence when they finished. Isn't that basic stuff for cleaners: dip the stick,... Read MoreRecently fired this company and glad I did after my conversation with Mike. Owner has zero integrity, lies to cover up messes, and then blames the customer. Unprofessional.1st issue: Cleaners wouldn't close the gate to our security fence when they finished. Isn't that basic stuff for cleaners: dip the stick, throw chemicals in to get the color right, clean out leaves, leave and CLOSE gate. This happened over and over and over and each time I informed the manager he apologized but it kept happening. I was told they would have a company wide meeting about it. If you have kids or pets you care about PLEASE reconsider using this company unless you are ok with them running off or getting into the pool accidentally and worse, drowning. CLOSE THE GATE! Ridiculous.Update: Claims tech was fired. Unfortunately there were multiple techs that did the same thing. Jonathan's excuse was "new guys going out there". So if you don't fire ALL techs that leave gates open you didn't really solve the problem.2nd: I called to get a pump fixed. They tried to fix it and were unsuccessful. I let them know their "fix" didn't work and they wanted to charge me for a 2nd service call to come out and "diagnose" again. Usually when you pay someone to fix something and they don't, you don't get charged AGAIN to come out and fix it the way it should be fixed. I refused to pay for additional diagnosis because their first diagnosis wasn't appropriate, didn't fix anything. As much as I would love to pay over and over each time someone comes out to "try" and fix a problem, I refused. I can't comprehend how it's ok to even request additional payment to actually fix what I asked to get fixed in the first place. Who does that?! Prime does. Despite me telling them over the phone & in writing I did NOT authorize them to charge my credit card, they did it anyways. So now I have been charged 2 service calls (1 without my authorization) and my pump still isn't fixed. I was told on Friday by Jonathan he had a family emergency and he asked if he could get back to me Saturday or Monday. I said, sure Monday is fine (see photo). Monday comes and goes and no word. In fact, nobody bothered to contact me that whole week! The 2nd Monday comes and I finally email to ask why nobody has contacted me. I requested all further communication in writing. Mike responds and claims they had been "diligently trying to contact me for 2 weeks and I never responded". Cue the lies. I proceed to show him proof that there was no communication from text/email logs. Instead of apologizing for dropping the ball he lies and says they called me and listed a bogus call. Once again I show him my log (photo) that proved he was lying and that call didn't happen. No apology. He claims "I didn't want to pay money to fix my problem" *eye roll* Really Mike!? That's the best you could do? He's annoyed I didn't want to speak on the phone because he had to "argue" over email instead. Is it normal to "argue" with all your customers?Update: Mike, you are LYING. Communication was fine as we were trying to fix this problem together. Then, you didn't contact me from 1/22 until I sent email 2/1. For 10 days I heard crickets. You pass blame by saying you called 1/26 at 11:10am. As my call log shows there are NO calls the day/time you said. No voicemail/missed call/no evidence a phone call was made to my phone. In the face of that information you still lie claiming you made a phone call (but didn't leave a voicemail huh?) You claim I refused to speak with you. Nope, I wanted everything in writing. Why is it an issue for you to have things in writing? Because then there's accountability? These aren't "incredible claims" it's exactly how the situation went. If stating facts shows your bad side, well that's only on you.As others said, they do pay people to leave reviews. Good companies don't pay people to leave 5 star reviews, they get them because they earned it. Owner claims they don't pay for reviews. $25 credit for a review is definitely a payment. Like everything else you are skewing facts to save face. read less - 2/10/2021 

We've had a pool for 12 years and been through several pool service companies. Prime has been the most reliable, honest, customer focused group we've been able to find. Jonathan is great at communicating with us to make sure we understand any time we need a fix to... Read MoreWe've had a pool for 12 years and been through several pool service companies. Prime has been the most reliable, honest, customer focused group we've been able to find. Jonathan is great at communicating with us to make sure we understand any time we need a fix to the system. The cleaning crew has always made sure the pool looks it's best. Great company if you're in need of a pool service. read less - 10/09/2019 

I've been using Prime Pool Service for several years, and now on my 2nd house. This is a professional and responsive run operation. The weekly pool cleaners are professional and knowledgeable and when I have repairs they make the best recommendations for the long term health of the pool and... Read MoreI've been using Prime Pool Service for several years, and now on my 2nd house. This is a professional and responsive run operation. The weekly pool cleaners are professional and knowledgeable and when I have repairs they make the best recommendations for the long term health of the pool and have really helped me out in a bind when I've had a leak or an issue. The team is definitely worth giving a try. I highly recommend this service. read less - 5/07/2015 

We were using Purechem and they took over. Only been 3weeks but so far everything has been fine. They come once a week to add chemicals. - 6/01/2020 

Looking for a full service pool company ? Look no further ! Prime Pool Service has taken over the servicing of our pool and it has never looked better. It's a pleasure to work with a company that treats your pool as if they own it themselves. On time service,... Read MoreLooking for a full service pool company ? Look no further ! Prime Pool Service has taken over the servicing of our pool and it has never looked better. It's a pleasure to work with a company that treats your pool as if they own it themselves. On time service, knowledgeable and friendly staff from field to office makes this company the " go to " service provider. read less - 7/02/2020 

I just had the most wonderful experience with Prime Pool Services coming in and giving me a second opinion on my pool equipment.It is my first time owning a pool and some professionals from Leslie's had come by and done a crash course with us about our pool. During that... Read MoreI just had the most wonderful experience with Prime Pool Services coming in and giving me a second opinion on my pool equipment.It is my first time owning a pool and some professionals from Leslie's had come by and done a crash course with us about our pool. During that time they had indicated that there were some huge problems that they couldn't fix, but told us we needed to call someone to get them fixed. I called Prime (based on recommendations from my neighbors) and they came to do a second eval of my pool.The gentleman who came by was knowledgeable, professional and taught me so much. He knew what he was doing SO WELL that he realized that most of the things that the Leslie's pool supply people told me were wrong. He did a thorough inspection of the filter and found that screws just weren't tight enough and that fixed some perceived leaks that the Leslie's people had indicated - He then confirmed the fact that there was not really a leak by doing a pressure test and showing me how much pressure there was between the skimmer and the pump. Furthermore, he took the time to educate me about each and every component of the filtration system. Thanks to him, we saved ourselves from ripping apart and fixing piping, detecting and repairing a leak in our pool's skimmer AND from doing a full replacement of our filter. We were expecting to have thousands of dollars of repairs and thanks to his diligent assessment, he fixed everything he could just by knowing the system and looking into things a little better than Leslie's did. We will eventually need a bigger filter for our pool (the one thing that Leslie's was right about) but thanks to Prime Pools, a number of our other "issues" were resolved.I would absolutely use them for my pool equipment needs. read less - 4/12/2017 

These guys are amazing! I have struggled for the past 2 years to keep my pool clean and would spend $100 + every couple of weeks just trying to keep chemicals balanced, so i contacted Prime pool, Jonathan called to schedule a appt he showed up on time and looked... Read MoreThese guys are amazing! I have struggled for the past 2 years to keep my pool clean and would spend $100 + every couple of weeks just trying to keep chemicals balanced, so i contacted Prime pool, Jonathan called to schedule a appt he showed up on time and looked everything over. We discussed what all they do so i decided to give them a try and now 3 weeks later my pool looks better than it did brand new Thanks Jonathan read less - 5/06/2016 

Winter Freeze 2021, Day 1 and.. my pool pump burned up. In the Spring I had a backflow stop installed and did not know how to winterize. Recalled seeing a Prime pool service truck and googled the Co. These guys had a truck out that afternoon! They winterized the pool... Read MoreWinter Freeze 2021, Day 1 and.. my pool pump burned up. In the Spring I had a backflow stop installed and did not know how to winterize. Recalled seeing a Prime pool service truck and googled the Co. These guys had a truck out that afternoon! They winterized the pool and gathered info necessary to replace the pump, which they completed the very next day! I cannot say enough to thank them for their honesty, quality and timeliness. read less - 2/12/2021 

We were using Purechem and they took over. Only been 3weeks but so far everything has been fine. They come once a week to add chemicals. - 6/01/2020 

Recently fired this company and glad I did after my conversation with Mike. Owner has zero integrity, lies to cover up messes, and then blames the customer. Unprofessional.1st issue: Cleaners wouldn't close the gate to our security fence when they finished. Isn't that basic stuff for cleaners: dip the stick,... Read MoreRecently fired this company and glad I did after my conversation with Mike. Owner has zero integrity, lies to cover up messes, and then blames the customer. Unprofessional.1st issue: Cleaners wouldn't close the gate to our security fence when they finished. Isn't that basic stuff for cleaners: dip the stick, throw chemicals in to get the color right, clean out leaves, leave and CLOSE gate. This happened over and over and over and each time I informed the manager he apologized but it kept happening. I was told they would have a company wide meeting about it. If you have kids or pets you care about PLEASE reconsider using this company unless you are ok with them running off or getting into the pool accidentally and worse, drowning. CLOSE THE GATE! Ridiculous.Update: Claims tech was fired. Unfortunately there were multiple techs that did the same thing. Jonathan's excuse was "new guys going out there". So if you don't fire ALL techs that leave gates open you didn't really solve the problem.2nd: I called to get a pump fixed. They tried to fix it and were unsuccessful. I let them know their "fix" didn't work and they wanted to charge me for a 2nd service call to come out and "diagnose" again. Usually when you pay someone to fix something and they don't, you don't get charged AGAIN to come out and fix it the way it should be fixed. I refused to pay for additional diagnosis because their first diagnosis wasn't appropriate, didn't fix anything. As much as I would love to pay over and over each time someone comes out to "try" and fix a problem, I refused. I can't comprehend how it's ok to even request additional payment to actually fix what I asked to get fixed in the first place. Who does that?! Prime does. Despite me telling them over the phone & in writing I did NOT authorize them to charge my credit card, they did it anyways. So now I have been charged 2 service calls (1 without my authorization) and my pump still isn't fixed. I was told on Friday by Jonathan he had a family emergency and he asked if he could get back to me Saturday or Monday. I said, sure Monday is fine (see photo). Monday comes and goes and no word. In fact, nobody bothered to contact me that whole week! The 2nd Monday comes and I finally email to ask why nobody has contacted me. I requested all further communication in writing. Mike responds and claims they had been "diligently trying to contact me for 2 weeks and I never responded". Cue the lies. I proceed to show him proof that there was no communication from text/email logs. Instead of apologizing for dropping the ball he lies and says they called me and listed a bogus call. Once again I show him my log (photo) that proved he was lying and that call didn't happen. No apology. He claims "I didn't want to pay money to fix my problem" *eye roll* Really Mike!? That's the best you could do? He's annoyed I didn't want to speak on the phone because he had to "argue" over email instead. Is it normal to "argue" with all your customers?Update: Mike, you are LYING. Communication was fine as we were trying to fix this problem together. Then, you didn't contact me from 1/22 until I sent email 2/1. For 10 days I heard crickets. You pass blame by saying you called 1/26 at 11:10am. As my call log shows there are NO calls the day/time you said. No voicemail/missed call/no evidence a phone call was made to my phone. In the face of that information you still lie claiming you made a phone call (but didn't leave a voicemail huh?) You claim I refused to speak with you. Nope, I wanted everything in writing. Why is it an issue for you to have things in writing? Because then there's accountability? These aren't "incredible claims" it's exactly how the situation went. If stating facts shows your bad side, well that's only on you.As others said, they do pay people to leave reviews. Good companies don't pay people to leave 5 star reviews, they get them because they earned it. Owner claims they don't pay for reviews. $25 credit for a review is definitely a payment. Like everything else you are skewing facts to save face. read less - 2/10/2021 

Jonathon at Prime Pool service has taken care of our pool for over a year now. What i really like the most about Prime Pool service is that they use customer reviews and feedback as their top metric and it really shows. I sent an email on a Sunday night... Read MoreJonathon at Prime Pool service has taken care of our pool for over a year now. What i really like the most about Prime Pool service is that they use customer reviews and feedback as their top metric and it really shows. I sent an email on a Sunday night about a back flow issue that was going on. Not only did he respond almost immediately after I hit the send button , but he had a tech out there the next day. I sent him an email and said that this was my definition of "top notch service" . I don't by any standard expect a company to be perfect and always make me happy as many times in this business , it's an education process . Jonathon spent almost 15 minutes on the phone explaining and teaching me some information on my pool that I didn't know and that i was wrong about in my assumptions. He did it in a very professional , patient way as well. I always instruct my staff at my business that as long as you care about people and resond quickly to let them know that you are working on their issue or will follow up with them ,you will be successful almost 100% of the time as most people just want to know that they are going to be taken care of and not forgotten or taken advantage of. In my opinion and based on my experience, Jonathon at Prime Pool Service exemplifies this standard. read less - 10/26/2016 

The team members at Prime Poll Service have consistently gone above and beyond in their effort to keep our pool clean and sparkling week in and week out. Our pool makes up approximately two thirds of our very spacious backyard. It is surrounded by numerous live oak trees, which drop... Read MoreThe team members at Prime Poll Service have consistently gone above and beyond in their effort to keep our pool clean and sparkling week in and week out. Our pool makes up approximately two thirds of our very spacious backyard. It is surrounded by numerous live oak trees, which drop their leaves in mass every spring. To say that cleaning this pool is a task is an understatement. Their administrative staff is always pleasant and anxious to make certain that the job is done well by their technicians. I would absolutely recommend this company to anyone in need of a fine pool service. read less - 3/09/2016 

I've said it before, and I'll say it again... Prime Pool Service is the BEST in Austin! My booster pump broke just after the warranty period, and the owner (Mike Bernoski) graciously offered to replace it without charge! (Two days after I reported the problem!) Try getting... Read MoreI've said it before, and I'll say it again... Prime Pool Service is the BEST in Austin! My booster pump broke just after the warranty period, and the owner (Mike Bernoski) graciously offered to replace it without charge! (Two days after I reported the problem!) Try getting that level of professional service from another company. Trust me, these folks are number one for a reason... great service, great management, great attitude.Steve Y. (River Place) read less - 12/01/2016 

First time pool owner who needed someone to take a look at everything and set up regular maintenance. I reached out to several companies but Prime Pool Service had the fastest communication and service availability which made me feel like they actually wanted my business. Was quoted $135 for an... Read MoreFirst time pool owner who needed someone to take a look at everything and set up regular maintenance. I reached out to several companies but Prime Pool Service had the fastest communication and service availability which made me feel like they actually wanted my business. Was quoted $135 for an initial visit and inspection but was charged only $90 after the technician noted that everything was in good shape and there was really nothing to do. I really appreciate that kind of honesty (they could have easily made an extra $45 off of me without me ever knowing). Thanks for the integrity! read less - 6/04/2018 

We were using Purechem and they took over. Only been 3weeks but so far everything has been fine. They come once a week to add chemicals. - 6/01/2020 

Prime Pool Service is 1st Class! I have been with them nearly a year now and i can truly say i do not know how i would have coped with being a newbie with a pool without them!. The service is outstanding & i recommend them hands downJonathon, Greg &... Read MorePrime Pool Service is 1st Class! I have been with them nearly a year now and i can truly say i do not know how i would have coped with being a newbie with a pool without them!. The service is outstanding & i recommend them hands downJonathon, Greg & Josh - thank you for looking after your customers ( especially me ) ! read less - 3/27/2018 

If you need your pool cleaned or worked on, call these guys! They are prompt, thorough, and reasonable! I have used them now for about a year and could not be happier!!! - 4/11/2019 

I've said it before, and I'll say it again... Prime Pool Service is the BEST in Austin! My booster pump broke just after the warranty period, and the owner (Mike Bernoski) graciously offered to replace it without charge! (Two days after I reported the problem!) Try getting... Read MoreI've said it before, and I'll say it again... Prime Pool Service is the BEST in Austin! My booster pump broke just after the warranty period, and the owner (Mike Bernoski) graciously offered to replace it without charge! (Two days after I reported the problem!) Try getting that level of professional service from another company. Trust me, these folks are number one for a reason... great service, great management, great attitude.Steve Y. (River Place) read less - 12/01/2016 

Daniel from Prime Pool is awesome. I had a problem with my pump leaking and he was able to quickly find the problem and correct it. I highly recommend Prime Pool! - 6/08/2012 

Prime Pool Service is 1st Class! I have been with them nearly a year now and i can truly say i do not know how i would have coped with being a newbie with a pool without them!. The service is outstanding & i recommend them hands downJonathon, Greg &... Read MorePrime Pool Service is 1st Class! I have been with them nearly a year now and i can truly say i do not know how i would have coped with being a newbie with a pool without them!. The service is outstanding & i recommend them hands downJonathon, Greg & Josh - thank you for looking after your customers ( especially me ) ! read less - 3/27/2018 

I've said it before, and I'll say it again... Prime Pool Service is the BEST in Austin! My booster pump broke just after the warranty period, and the owner (Mike Bernoski) graciously offered to replace it without charge! (Two days after I reported the problem!) Try getting... Read MoreI've said it before, and I'll say it again... Prime Pool Service is the BEST in Austin! My booster pump broke just after the warranty period, and the owner (Mike Bernoski) graciously offered to replace it without charge! (Two days after I reported the problem!) Try getting that level of professional service from another company. Trust me, these folks are number one for a reason... great service, great management, great attitude.Steve Y. (River Place) read less - 12/01/2016 

Previous service was rolled into Prime Pool, so this is my first year. We are very happy, it feels like the same guys. 1 thing that can be helpful is it to get a consistent time window when they arrive, sometimes I let my dog out, and I was not... Read MorePrevious service was rolled into Prime Pool, so this is my first year. We are very happy, it feels like the same guys. 1 thing that can be helpful is it to get a consistent time window when they arrive, sometimes I let my dog out, and I was not aware someone was back there. But overall, my pool is great, and I really like how Prime Pool provides additional service for repairs if needed. read less - 7/01/2020 

I just had the most wonderful experience with Prime Pool Services coming in and giving me a second opinion on my pool equipment.It is my first time owning a pool and some professionals from Leslie's had come by and done a crash course with us about our pool. During that... Read MoreI just had the most wonderful experience with Prime Pool Services coming in and giving me a second opinion on my pool equipment.It is my first time owning a pool and some professionals from Leslie's had come by and done a crash course with us about our pool. During that time they had indicated that there were some huge problems that they couldn't fix, but told us we needed to call someone to get them fixed. I called Prime (based on recommendations from my neighbors) and they came to do a second eval of my pool.The gentleman who came by was knowledgeable, professional and taught me so much. He knew what he was doing SO WELL that he realized that most of the things that the Leslie's pool supply people told me were wrong. He did a thorough inspection of the filter and found that screws just weren't tight enough and that fixed some perceived leaks that the Leslie's people had indicated - He then confirmed the fact that there was not really a leak by doing a pressure test and showing me how much pressure there was between the skimmer and the pump. Furthermore, he took the time to educate me about each and every component of the filtration system. Thanks to him, we saved ourselves from ripping apart and fixing piping, detecting and repairing a leak in our pool's skimmer AND from doing a full replacement of our filter. We were expecting to have thousands of dollars of repairs and thanks to his diligent assessment, he fixed everything he could just by knowing the system and looking into things a little better than Leslie's did. We will eventually need a bigger filter for our pool (the one thing that Leslie's was right about) but thanks to Prime Pools, a number of our other "issues" were resolved.I would absolutely use them for my pool equipment needs. read less - 4/12/2017 

If you need your pool cleaned or worked on, call these guys! They are prompt, thorough, and reasonable! I have used them now for about a year and could not be happier!!! - 4/11/2019 

Daniel from Prime Pool is awesome. I had a problem with my pump leaking and he was able to quickly find the problem and correct it. I highly recommend Prime Pool! - 6/08/2012 

Jonathon at Prime Pool service has taken care of our pool for over a year now. What i really like the most about Prime Pool service is that they use customer reviews and feedback as their top metric and it really shows. I sent an email on a Sunday night... Read MoreJonathon at Prime Pool service has taken care of our pool for over a year now. What i really like the most about Prime Pool service is that they use customer reviews and feedback as their top metric and it really shows. I sent an email on a Sunday night about a back flow issue that was going on. Not only did he respond almost immediately after I hit the send button , but he had a tech out there the next day. I sent him an email and said that this was my definition of "top notch service" . I don't by any standard expect a company to be perfect and always make me happy as many times in this business , it's an education process . Jonathon spent almost 15 minutes on the phone explaining and teaching me some information on my pool that I didn't know and that i was wrong about in my assumptions. He did it in a very professional , patient way as well. I always instruct my staff at my business that as long as you care about people and resond quickly to let them know that you are working on their issue or will follow up with them ,you will be successful almost 100% of the time as most people just want to know that they are going to be taken care of and not forgotten or taken advantage of. In my opinion and based on my experience, Jonathon at Prime Pool Service exemplifies this standard. read less - 10/26/2016 

First time pool owner who needed someone to take a look at everything and set up regular maintenance. I reached out to several companies but Prime Pool Service had the fastest communication and service availability which made me feel like they actually wanted my business. Was quoted $135 for an... Read MoreFirst time pool owner who needed someone to take a look at everything and set up regular maintenance. I reached out to several companies but Prime Pool Service had the fastest communication and service availability which made me feel like they actually wanted my business. Was quoted $135 for an initial visit and inspection but was charged only $90 after the technician noted that everything was in good shape and there was really nothing to do. I really appreciate that kind of honesty (they could have easily made an extra $45 off of me without me ever knowing). Thanks for the integrity! read less - 6/04/2018 

I've said it before, and I'll say it again... Prime Pool Service is the BEST in Austin! My booster pump broke just after the warranty period, and the owner (Mike Bernoski) graciously offered to replace it without charge! (Two days after I reported the problem!) Try getting... Read MoreI've said it before, and I'll say it again... Prime Pool Service is the BEST in Austin! My booster pump broke just after the warranty period, and the owner (Mike Bernoski) graciously offered to replace it without charge! (Two days after I reported the problem!) Try getting that level of professional service from another company. Trust me, these folks are number one for a reason... great service, great management, great attitude.Steve Y. (River Place) read less - 12/01/2016 

So here's how this went down.A DirecTV tech accidentally dropped his ladder on some of the PVC pipe leading out from my filter. It took out the t-pipe with the sensor in it. I went to another pool company who said it would take a week to do an estimate.... Read MoreSo here's how this went down.A DirecTV tech accidentally dropped his ladder on some of the PVC pipe leading out from my filter. It took out the t-pipe with the sensor in it. I went to another pool company who said it would take a week to do an estimate. A simple verbal estimate from the other company told me it would be $600+. Not only did I think this price was high, I'm not willing to wait a WEEK for an estimate.Enter Prime Pool!Not only did I have an estimate within 4 hours, the ENTIRE job was completed within 36 hours, professional and clean, and it cost a touch over 1/3 of what the other company thought it would cost.Good job guys! read less - 4/14/2014 

Prime has taken care of my pool since it was built. They are always quick to respond to any concerns or issues I have and always fully explain anything that they do to keep the pool in top shape. I highly recommend them. - 11/26/2019 

Prime Pool Service was a pleasant surprise when our pool builder contracted them to do our "new owner pool briefing". Not only are they highly knowledgable about pools, they are extremely service oriented, take ownership of problems with our pool (even when they aren't theirs!) and act as... Read MorePrime Pool Service was a pleasant surprise when our pool builder contracted them to do our "new owner pool briefing". Not only are they highly knowledgable about pools, they are extremely service oriented, take ownership of problems with our pool (even when they aren't theirs!) and act as an advocate for us with our pool builder. Highly recommended to do service for new pool owners. read less - 11/14/2010 

Prime Pool Service was a pleasant surprise when our pool builder contracted them to do our "new owner pool briefing". Not only are they highly knowledgable about pools, they are extremely service oriented, take ownership of problems with our pool (even when they aren't theirs!) and act as... Read MorePrime Pool Service was a pleasant surprise when our pool builder contracted them to do our "new owner pool briefing". Not only are they highly knowledgable about pools, they are extremely service oriented, take ownership of problems with our pool (even when they aren't theirs!) and act as an advocate for us with our pool builder. Highly recommended to do service for new pool owners. read less - 11/14/2010 

I've been using Prime Pool Service for several years, and now on my 2nd house. This is a professional and responsive run operation. The weekly pool cleaners are professional and knowledgeable and when I have repairs they make the best recommendations for the long term health of the pool and... Read MoreI've been using Prime Pool Service for several years, and now on my 2nd house. This is a professional and responsive run operation. The weekly pool cleaners are professional and knowledgeable and when I have repairs they make the best recommendations for the long term health of the pool and have really helped me out in a bind when I've had a leak or an issue. The team is definitely worth giving a try. I highly recommend this service. read less - 5/07/2015 

These guys are amazing! I have struggled for the past 2 years to keep my pool clean and would spend $100 + every couple of weeks just trying to keep chemicals balanced, so i contacted Prime pool, Jonathan called to schedule a appt he showed up on time and looked... Read MoreThese guys are amazing! I have struggled for the past 2 years to keep my pool clean and would spend $100 + every couple of weeks just trying to keep chemicals balanced, so i contacted Prime pool, Jonathan called to schedule a appt he showed up on time and looked everything over. We discussed what all they do so i decided to give them a try and now 3 weeks later my pool looks better than it did brand new Thanks Jonathan read less - 5/06/2016 

I've been using Prime Pool Service for several years, and now on my 2nd house. This is a professional and responsive run operation. The weekly pool cleaners are professional and knowledgeable and when I have repairs they make the best recommendations for the long term health of the pool and... Read MoreI've been using Prime Pool Service for several years, and now on my 2nd house. This is a professional and responsive run operation. The weekly pool cleaners are professional and knowledgeable and when I have repairs they make the best recommendations for the long term health of the pool and have really helped me out in a bind when I've had a leak or an issue. The team is definitely worth giving a try. I highly recommend this service. read less - 5/07/2015 

Great to have this professional pool service on our home team. We knew our previous service was not right. Glad we had an inspection and plan to care for a healthy pool. They can maintain, repair and provide start up services. They are very nice and talk to... Read MoreGreat to have this professional pool service on our home team. We knew our previous service was not right. Glad we had an inspection and plan to care for a healthy pool. They can maintain, repair and provide start up services. They are very nice and talk to us about recommendations and help educate us as to pool integrity. Having a pool professional has made our home time much easier and our pool enjoyment has never been better. read less - 9/01/2020 

If you need your pool cleaned or worked on, call these guys! They are prompt, thorough, and reasonable! I have used them now for about a year and could not be happier!!! - 4/11/2019